Woven Reviews

Name: Woven
Address: Unit 56 Monument Business Park, Chalgrove, Chalgrove
Rating: 4.20

4.2 Rating 768 Reviews

80 %

of reviewers recommend Woven

4.2

Based on 768 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Helen Brennan Ainsworth

Keith Pearson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order made on 31.01 arrived by mid March. The rug is lovely, however there is much woven Could improve on.”

Helpful Report

Posted 3 years ago

“Great quality rugs. 4 stars because the delivery courier chosen was terrible and they delivered my rug to the completely wrong person.”

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Posted 3 years ago

“I was pleased with the service I received”

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Posted 3 years ago

“I ordered a rug which showed "in stock" but was actually out of stock. Communication was fine around this via email. I was able to cancel the order and re ordered another one which was in stock. The rug arrived in a timely manner, it is a quality rug and true to the picture on the webpage. My only stress was trying to get a refund, the first person said they had refunded the first cancelled order but when I still didn't have the money several weeks later I phoned up and they put it through it again and everything went okay, money back and apology given. Happy with my rug. Thanks”

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Posted 3 years ago

“Generally all fine. I had to amend my order due to ordering one a bit too large for my lift! Slight delay to receiving my order due to high demand but all fine. I was sent 2 rugs instead of one but no one seems to be bothered to respond to my email about sending it back! I wasn’t charged for it so I guess I have a free rug to use once this one gets old/damaged! Impossible to call as no one picks up but at least I didn’t have a complaint. The rug itself it really nice and very good quality so overall I’m very happy i”

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Posted 3 years ago

“Great looking rug. Purchase and delivery experience was very good. Disapppointed in the thickness of the rug which feels very thin to walk on. I wonder if there is thin underlay to soften the feel of the rug on a wooden floor?”

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Posted 3 years ago

“Lovely carpets, we waited a long time for them, about 4-5 weeks which I don’t mind but we were not informed we would have to wait.”

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Posted 3 years ago

“Rug arrived a few days late but other than that the service from Woven and the quality of the rug is great”

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Posted 3 years ago

“I appreciate you keeping me in the loop and fully understand the global supply chain issues impacting imports and exports. Thanks for keeping in regular contact so that I don’t need to chase you!”

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Posted 3 years ago

“I understand you are having difficulties wi th shipping ( bloody Brexit), no worries… the rug is great , worth the wait, thankyou.”

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Posted 3 years ago

“Nice rug, very accurately described online. Exactly what I wanted.”

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Posted 3 years ago

“The Ferm bedspread is excellent quality and Woven had a great price for it so we're happy. Would've given 5 stars, except for the long delivery delay which was beyond their quoted delivery dates. The customer service rep was very responsive and helpful. All in all it was acceptable to us, because it's a pandemic out there.”

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Posted 3 years ago

“After a complication and delay with delivery from the EU - and some frustration with slow customer service responses, my rug arrived. Excellent product, very pleased with it. And their customer service team were helpful after all. I would definitely use Woven again...and probably will soon.”

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Posted 3 years ago

“Polite informative emails informing me about my order and the product is lovely, the circular. Rug with black triangles on is a nice quality and looks nice in my son’s kitchen. I would recommend the product”

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Posted 3 years ago

“The rug is very good quality. Unfortunately one of the long edges isn't quite straight, it seems to curve inwards in the middle but it was half price so will put up with it and hope it either straightens over time or I'll get used to it's quirkiness”

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Posted 3 years ago

“Rug as advertised at good price. Delivery took a little longer than expected: Would have appreciated better communication from Woven regarding this. At least I was able to phone them and speak to a real person albeit ultimate delivery was about a week longer than the person on the line promised me it was coming.”

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Posted 3 years ago

“Slow on delivery I had to chase it up.”

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Posted 3 years ago

“Excellent quality cushion. Highly recommend. Fabric colour is much darker than on Woven’s webpage. Delivery took more than a month.”

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Posted 3 years ago

“I love the duvet and pillow cases but I didn’t receive my full order. There was nothing to explain if it’s coming later so that was disappointing My order is missing two pillow cases value £40”

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Posted 3 years ago

“Probably not Woven's fault but had to phone to chase delivery, they said had been dispatched and would contact courier. Rug then arrived.”

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Posted 3 years ago

Woven is rated 4.2 based on 768 reviews