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WingMirrorMan Reviews

4.0 Rating 858 Reviews

75 %

of reviewers recommend WingMirrorMan

Company Reviews

4.0

Based on 858 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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WingMirrorMan 5 star review on 7th July 2020

WingMirrorMan 5 star review on 14th June 2020

David Pitchford

WingMirrorMan 5 star review on 9th July 2019

WingMirrorMan 5 star review on 16th August 2018

WingMirrorMan 5 star review on 21st April 2018

WingMirrorMan 5 star review on 2nd November 2017

Nicholas Bradley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pair of wing mirrors (order number 100005555 ) from here and on the site it said they would be 2/3 days delivery and in stock. I ordered on 20/10/22. Still not received them by the 25th I called and was told they are out of stock and wouldn't get them till earlest 7/11/22 which the sit did say they were definitely in stock. The next day I ordered from elsewhere and received the pair the identical pair as I previously ordered from here and £30 cheaper too. I called to cancel ( as the lady said to find another supplier first ) and I'm still waiting for my card to be remburst. Just think it's a very poor service and was not my fault too and the mirrors weren't even posted so no returns to be made. You would expect to be remburst straight away with wingmirrorman saying they were in stock on their site. Their mistake so they should act immediately to remburse my card. No at all happy with the service they provided and still waiting ????”

Posted 1 year ago

“Faulty Mirror bought on 22/2/2022 I tried 3 times emailing this company 12/3/2022, 27/3/2022, 22/6/2022 but was given the wrong email address aftersales@buyitonline.ltd The one on the receipt I had from them My original question was to them was I received the mirror and had it fitted Is this the correct one for my car Everything works except to get the power fold bit to fold I need to unlock then lock the car it won’t fold when you push just locking My original genuine Ford mirror had 9 wires where this aftermarket only has 8 It’s almost like a signal wire missing Has anybody else had this problem? Further investigation has me believe that these mirrors aren’t fully compatible the wiring and power motor are slightly different meaning it sends a different surge to the door modules The mirror has never properly worked In order to get the mirror to close you have to unlock then lock the car This isn’t right and sometimes now it won’t open out on the first time It’s not technically fully fit for purpose I have even had it checked over by a Ford dealer who said these aren’t correct and shouldn’t keep using as I am as it’s forcing the system to lock unlock I was finally given the correct email address to send the query to by my credit card company The company emailed me back and said because it was over 5 months couldn’t exchanged but could send it back for their technicians to look at. I can’t do this now as I need the car daily and it’s against the law to drive the car without a drivers wing mirror So no I’m £173.98 out of pocket”

Posted 1 year ago

“I ordered my wing mirror which was showing it is in stock, I paid for fast delivery, and after a week I received an email saying they don't have it and will order somewhere abroad. After 2 weeks after cancelling my order, I am still waiting for a refund. I never experienced so bad customer service.”

Posted 1 year ago

“Fantastic! Wing mirror man is simply magnificent I have never experienced such good customer service in my life! One of your workers Kirstie is one of the most lovely people I have ever spoke to in my life! Thank you wing mirror man!”

Posted 1 year ago

“I am dismayed to find I am yet another customer waiting for a refund while the customer service team prat about blaming the system or passing to another department, but really one month has gone by, four phone calls four emails; what a pity as the wing mirror was a good price and turned up quickly- so if you are lucky, its all very well; if you need to return it, I strongly recommend buy from anywhere else.”

Posted 1 year ago

“Order place but cancelled my Company, still waiting for refund 3 weeks later and all you get when you call is apologies saying the money will be refunded soon. Poor customer service and would not recommend.”

Posted 1 year ago

“ordered mirror on 23 february 2022 for mazda2 and this company failed to deliver this mirror asked for a refund and this has not happened and made over 30 phone calls and all i get is lies and no one will return my call so this will have to be published order number 89604”

Posted 1 year ago

“Promised 3-5 days delivery, three weeks later I am still waiting and they don’t respond to emails. Terrible service.”

Posted 2 years ago

“I ordered a replacement wing mirror which arrived promptly, but turned out to be unsuitable and I contacted Customer Services about a refund. Over a month later I am still waiting, have emailed Customer Services twice and received an auto-response but no indication that anyone has actually looked at my request.Order number is 92314”

Posted 2 years ago

“Never been lied to so much from one company. Complete lack of interest in our order one supposed manager openly admitted he didn’t care if we cancelled or not. This is now the end of week three and still no sign of the mirror we paid express delivery for. Tomorrow our next step is trading standards. The last people to help you out is this company please for your own piece of mind shop elsewhere. Mike from Stockport”

Posted 2 years ago

“Ordered on 9th March delivered on 21st. Bit slower than advertised. Excellent colour match. Fits and works excellently. There are loots of poor reviews. I had no issues with customer service all e mails answered in 24hrs.”

Posted 2 years ago

Good Afternoon Simon, Thank you for the brilliant feedback, we are extremely pleased we have been able to support your product requirements on this occasion.

Posted 2 years ago

“Awful customer services, only bland answers given to problems,whilst the manager,Joshua,is rude and says it’s not his job to talk to customers.His director does not reply to e-mails or letters.This company is bad from top to bottom, avoid at all costs.”

Posted 2 years ago

Good Morning Malcolm, We are sorry to hear that you have experienced an issue with a recent order. Please get in touch with our dedicated customer support team, we will be more than happy to support you with this issue.

Posted 2 years ago

“Scam of company do not buy - if you search the owner Steven speed he has dissolved multiple wing mirror companies. https://find-and-update.company-information.service.gov.uk/officers/BSlAKE9ov0GhOlJLt5HCJKwW98U/appointments Placed an order, they couldn't fulfil it waiting months for a refund with no reply to emails and calls, unprofessional and rude people on the phones.”

Posted 2 years ago

“Pretty sure they are running their company illegally when people try and go through the returns process and are continually ignored! It's been about a month now and still no response from your returns department! I want my money back! Scammers”

Posted 2 years ago

“I ordered a wing mirror for my citroen berlingo in November 2121, received it today 2nd February, I know that getting things into country since Brexit has caused a lot of problems, so all in all I am well pleased with the service and more importantly the cost, I will certainly use them again in the future, mirror was £108 against just short of £300 from citroen garage”

Posted 2 years ago

Good Afternoon Bryan, Thank you for the excellent feedback, we are extremely pleased we have been able to support your product requirements on this occasion.

Posted 2 years ago

“Buyer beware, disgraceful company. Saga started in September, ordered a passenger wing mirror for an Astra. Waited almost a month for it to arrive, not a problem as it was coming from abroad. Arrived and it was established it was for a left hand drive car and not as their own website states “Wing mirror full units purchased from Wing Mirror Man fit right hand drive only vehicles.” This is where the problems began. They would not take my word for it and insisted I obtain a trade persons letter to corroborate what I had already told them. Denied it had come from Poland even though it had a polish post mark on the packaging. Spoke to customer service; rude, over speaking and arrogant They delayed sending the return paperwork and received the mirror back on 13 December, I received my refund on the 20 January 2022. Please beware, this company is a disgrace”

Posted 2 years ago

Good Morning Robert, We are sorry to hear that you experienced an issue with an item that was received, we are pleased to hear that this issue has now been resolved. If there is any further support required, please do not hesitate to get in touch with our expert customer support team.

Posted 2 years ago

“What a absolute horrible experience from start to finish only way to describe this company is rude and arrogant liars”

Posted 2 years ago

“Basically, I received the invoice and it was not exactly the correct specification. I notified them that day , and they said it is correct and sent the item regardless., I then sent photos of my wing mirror showing the correct spec and upon receiving these they confirmed they would order a replacement, and be 10 days max, which i agreed to. Now 3 months still waiting and takes 24hours for a response. Very frustrating and i cant drive the car for 3 months as it is driver side. Never again. Totally avoid this lot”

Posted 2 years ago

Good Afternoon John, We are sorry to hear that you have yet to receive your order. If you require support with a pending order, please feel free to get in touch with our dedicated customer support team using the contact information displayed on your order confirmation. We look forward to being able to support you with this enquiry.

Posted 2 years ago

“I shall recommend your company to friends and family. You sent me a wing mirror for my 21 year old Peugeot. It fits perfectly and the price was very reasonable. Excellent service - thank you very much. Delivery was 2 days from date of order.”

Posted 2 years ago

Good Afternoon Rosie, Thank you for taking the time to provide us with your feedback, it is great to hear that we have been able to support you with your requirements on this occasion!

Posted 2 years ago

“I see that Wing Mirror Man respond to these bad reviews by suggesting buyers ring their customer service number & press option 2. The only trouble is, when you do that you have to listen to music interrupted every 10 seconds by a voice that says your call is important to them. I have just listened to this for 55 minutes before remembering I have a life to lead & hanging up. Unfortunately when automated customer service websites and "live chat" come in through the door, actual customer service goes out through the window. If your order is OK you won't have a problem with WMM. If you have any kind of problem or query with your order, you'll probably be out of pocket. Your risk!”

Posted 2 years ago

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WingMirrorMan is rated 4.0 based on 858 reviews