If I could leave 0 stars I would. It seems that all the 1 star reviews are linked to refunds and the company not delivering. Ordered a part which was out of stock. They offered me a refund. Contacted them periodically to be mugged off and lied to and told refund was being processed and was being held by my bank. Obviously no such thing- they need to research into how banks work. EVENTUALLY got money back after 34 days after getting my bank involved and raising a dispute with them. Sarcastic and unhelpful members of the team. "Manager" Josh thinks it's good practice to condescend and patronise his customers, and Kirsty makes things up as she goes along and then denies she ever spoke with you (must have lots of Kirstys working in that department) If you do use this company and need a refund save yourself some time and just go through your bank as the company will not help you. Such a shame that this is my first Trust pilot review and it's so negative, however I cannot justify their complete lack of morals in processing refunds and working with customers as I feel that they just hope their customers will just give up. If I have swayed one person and saved them the ordeal of this company then this review has done its job. Have also reported to trading stands based on similar reviews on this site.