WingMirrorMan Reviews

Name: WingMirrorMan
Rating: 4.02

4.0 Rating 858 Reviews

75 %

of reviewers recommend WingMirrorMan

Company Reviews

Metrics

Info

4.0

Based on 858 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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WingMirrorMan 5 star review on 7th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my wing mirror. Ordered it a month ago today. It said 12 days lead time. I’ve emailed and get no response. Tried phone and just music and wait, till I gave up after waiting over 40 minutes.”

Helpful Report

Posted 2 years ago

Good Morning Andrew, We are sorry to hear that you have yet to receive your order. Please get in touch with our customer support team using any of the contact details below so we can assist you with this enquiry. aftersales@buyitonline.ltd 0161 763 0800 (Option 2) https://tawk.to/chat/5a9a7ca74b401e45400d5fb8/default www.facebook.com/TheBuyItOnlineTeam

Posted 2 years ago

“You sent me a replacement mirror and casing for a BMW Series 3. I ordered a mirror and casing for a RAV4 registered in 2017. Can only assume some other customer got my mirror and I got his. I would still like my replacement mirror and casing if this can be arranged.”

Helpful Report

Posted 3 years ago

Good Afternoon John, We are sorry to hear that you have experienced an issue with a product that has been received. Please contact our customer service operations team using email address | aftersales@buyitonline.ltd they will be able to assist you with this issue.

Posted 3 years ago

“Service was very good and friendly. Fast delivery”

Helpful Report

Posted 4 years ago

Good Morning Robert, Thank you for taking the time to provide us with your feedback! As you have rated us so highly on the product and service quality, is there anything we could improve on to receive a higher overall rating in the future?

Posted 4 years ago

“Impressed with the whole service right up until I needed to send it back cos I ordered the wrong side. Filled in returns form over a week ago now and still waiting to hear back, very poor”

Helpful Report

Posted 4 years ago

Good Afternoon Matt, We are sorry to hear that you have not yet received a response from our returns department. I have escalated your order details with our returns department so they aware of your feedback.

Posted 4 years ago

“Mirror glass arrived in a broken state, despite sending a picture and explaining the packaging gave no indication of fragile contents, so it is not likely to be looked after in transit. I can't do any more, either you believe me and give me a refund as I have had to purchase one elsewhere or we part company.”

Helpful Report

Posted 4 years ago

Good Morning Royce, I can see that this issue has been discussed on multiple occasions and that your matter is being handled. Persistently leaving feedback on multiple third party platforms will not assist in rectifying this issue for you.

Posted 4 years ago

“Ease of website use.”

Helpful Report

Posted 4 years ago

Good Afternoon John, We are sorry to hear that you experienced an issue with a product that has been received, resulting in you needing to return the product. The only deductions made are relevant to which return service you opted for, we do not charge for our free delivery service.

Posted 4 years ago

“A useless exercise. My quote was accepted and payment directed to papal. Next day I was told your order is cancelled as it has to be ordered from outside uk.I wonder before accepting my quote why was this fact not recognised!”

Helpful Report

Posted 4 years ago

Good Afternoon Hanif, We are sorry to hear that you experienced a stock discrepancy which resulted in the order being cancelled, please accept our apologies for this, we are constantly improving our product range to ensure issues such as this do not occur in the future.

Posted 4 years ago

“Nothing, Very slow with refunds, Complied With the returns policy to the letter and it has been 12 days since the company received the parcel. NO REFUND RECiEVED YET”

Helpful Report

Posted 4 years ago

Good Morning Mike, We are sorry to hear that you have experienced an issue with a product which resulted in you requiring to return. I can see that this return case has now been closed and a reimbursement has been issued in order to complete this. We are sorry if we did not process this within the time-frame advised on this occasion.

Posted 4 years ago

“Not a lot so far”

Helpful Report

Posted 4 years ago

Good Afternoon Trevor, We are sorry to hear that you have yet to receive a response. If your email enquiry is regarding a product issue, our purchasing department will be reviewing all available products and will refer back to you once they have a resolution. We appreciate your patience!

Posted 4 years ago

“Window regulator was good price.”

Helpful Report

Posted 4 years ago

Good Afternoon Anthony, We are sorry to hear that the product purchased and supplied was not suitable for your vehicle. We can reassure you that our free tracked return service will enable you to return the product easily.

Posted 4 years ago

“Nothing yet,still waiting for wing mirror”

Helpful Report

Posted 4 years ago

Good Afternoon Victor, We are sorry to hear that you have experienced significant delays with your order, it does appear that there has been issues which has of course affected the order turnaround. We would like to confirm that your order is being managed swiftly to ensure the order is completed as soon as possible.

Posted 4 years ago

“Not a lot I had to chase my request up to get it sorted and was out of pocket on my refund”

Helpful Report

Posted 5 years ago

Good Morning Harry, We are sorry to hear that you were not pleased with our service! I have reviewed the order history and can see that we processed your returned item reimbursement on 17th April 2019, 6 days prior to this feedback, can you confirm that you have now received this and any issues have been rectified?

Posted 5 years ago

“price was OK, (wrong) parts looked fine”

Helpful Report

Posted 5 years ago

Good Afternoon William, We are sorry to hear that you received an incorrect product. Our return system has been placed online and is available to any/all customers making it quick and easy to return a product.

Posted 5 years ago

“Not a great deal - we ordered the first mirror and this was wrong (not clear on their website even the person on the phone said it was hard to work out) We ordered a replacement different model which arrived in damaged packaging with no actual mirror (looked like it had been a previously returned item). Eventually we got the 3rd mirror which was right but when I got the refund for the 1st mirror this was less than I had actually paid (apparently the small print says you don't get back standard delivery even though this is not implicit when you buy and detailed in the invoice amount). The whole process has been hard work and I feel let down by the fact that I am out of pocket and there can't be much quality control to send out a damaged product.”

Helpful Report

Posted 5 years ago

Good Morning Catherine, We are sorry to hear that you have experienced an issue when returning a product to us. Unfortunately, if the fault lies with the customer we are unable to cover return postage costs.

Posted 5 years ago

“Not impressed !”

Helpful Report

Posted 5 years ago

Good Morning Pat, We are sorry to hear that you have experienced an issue with a product that has been received, I would advise that you contact our customer services so they are able to advise on how best to rectify.

Posted 5 years ago

“Still not received the item”

Helpful Report

Posted 5 years ago

Good Morning Paul, We are sorry to hear that you have yet to receive your order, please contact our customer services team either via email or phone so they are able to escalate this non-delivery.

Posted 5 years ago

“delivery was good”

Helpful Report

Posted 5 years ago

Good Morning M Reza, We are sorry to hear that you have experienced issues with your order, I have checked the order information and cannot see you have been in contact with us regarding any issues, would you like to advise what your issues are so we are able to rectify these for you?

Posted 5 years ago

“Speed delivery”

Helpful Report

Posted 5 years ago

Good Morning Catherine, We are sorry to hear that you received a damaged item. We use several delivery partners in order to supply our goods to our customers and on this occasion they did not get it right! Please accept our apologies for this, we hope that you are now in receipt of a replacement item.

Posted 5 years ago

“No Delivery no update”

Helpful Report

Posted 5 years ago

“I still haven't received the Wing mirror nor had an update”

Helpful Report

Posted 5 years ago

Good Morning Kieron, We are sorry to hear that you have yet to receive your order. After checking the correspondence attached to your order I can not see that you have been in touch with us regarding the non-delivery. Would you like to contact our customer services department so they are able to assist you with this enquiry.

Posted 5 years ago

WingMirrorMan is rated 4.0 based on 858 reviews