Adrian Hunt
Absolutely jokers – BE WARNED! I ordered a wing mirror on 3rd April confirming that the item was in stock and that I should receive this with a 3-5 business day delivery as I also wanted the mirror sprayed. I then received an email later in the day stating the part was temporary out of stock and was due to be delivered between 17th & 23rd April. I immediately called the company to ascertain how real these dates were and was told that there should be no problems so I decided to continue with the order. As I hadn't heard anything, I called the company again on 21st April to be told that the wing mirror had arrived that morning so would immediately be forwarded to their paint spraying department and would be sent to me three business days thereafter. Again, no news so I rang the company again on 27th April only to be told that the wing mirror had not actually arrived! I was then informed that the wing mirror would arrive within the next ten days. Called the company again on 4th May to ascertain where we were with the order and was told that the wing mirror was due to arrive around the 10th May - I now started to ask for this in writing and received an email later that day confirming our conversation. 10th May - I wrote an email to the company asking confirmation that the wing mirror had finally arrived. I received a reply later that afternoon stating: The Wing Mirror unit arrived this afternoon, as there was so much stock, and it is a little late in the working day your unit would probably go to the Paint Team at some point tomorrow, then it would be 3 working days with the paint team. 11th May - I wrote another email asking for written confirmation that the wing mirror would be with me by Wednesday (17th) at the latest. At 11:58 on 11th May I received an email from the company stating that the product was out of stock and was due to be delivered 12th and 18th June!!! I then called the company in the hope that the latest email was a mistake but was told it was not...I asked to speak with Steven Speed who is a director of the company but was told he did not take calls which is hardly surprising given how these cowboys operate! A Joshua then called me, who stated that he was the business manager and tried to defend the appalling ‘service’ that I had received. Joshua, in his wisdom, said that I had not been given incorrect information and refuted the email I received from the company on 10th May (in reply to my email asking whether the wing mirror had arrived) stating “The Wing Mirror unit arrived this afternoon, as there was so much stock, and it is a little late in the working day your unit would probably go to the Paint Team at some point tomorrow, then it would be 3 working days with the paint team” actually meant the wing mirror had arrived!!!
11 months ago
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