WingMirrorMan Reviews

Name: WingMirrorMan
Rating: 3.99

4.0 Rating 865 Reviews

74 %

of reviewers recommend WingMirrorMan

Company Reviews

Metrics

Info

4.0

Based on 865 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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WingMirrorMan 5 star review on 7th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never understand this company I place my express Order £168.48 , the said overnights delivery , I call them after 4 days the said the driver should be at my house between Friday and Saturday , the don’t have online tracking , you don’t know where is your parcel, when is coming, Saturday there are closed on the phone ….. I think the lied to me , Monday I will cancelled the team and get my full refunds .”

Helpful Report

Posted 2 weeks ago

“DO NOT USE THIS COMPANY! Terrible service, please do yourself a favour and read these reviews before making any purchase with this company. A terrible experience and would avoid at all costs. Placed an order and 2 weeks later it hasn't been dispatched. I have had no updates via email during this time so opted to call the customer service number listed on the order confirmation email. I was met with extreme rudeness, aggression, and difficulty when asking about the status of my order and the next steps. I was finally advised my item was not in stock so was advised that I should cancel. I was told I needed to complete a form which I attempted to do but was asked to tick a box that stated "Policy Acknowledgement - *Please confirm a review of the cancellation policy has been completed and the cancellation requirements have been acknowledged." Unfortunately, this was not followed by any Policy for me to read and acknowledge. After some digging on the website, I found a very hidden small print that stated "Is there a cancellation charge? We deduct a charge of 6.4% of the order value up to a maximum of £11.25. This cancellation fee is to cover all the costs included in processing the payment and the necessary steps to process the reversal only. If you would like some further information regarding the method of calculating the charge rate, please feel free to get in touch with us. For further information regarding our right to charge a cancellation fee, please visit the .GOV website here: www.gov.uk/government/publications/cancelling-goods-or-services-guide-for-consumers/cancelling-goods-or-services" Very sneaky from this company and sadly for me, I did not trust the words of Josh or David whom I spoke with over the phone and who confirmed that there is no cancellation charge. I'm yet to receive a refund from this company even though two members of their CS team verbally confirmed my order cannot be fulfilled.”

Helpful Report

Posted 2 weeks ago

“It's been almost 2 months, the product is not in stock when you buy it. I believe they order it from somewhere in China after you've paid them and they just make you wait, this company is a joke!”

Helpful Report

Posted 1 month ago

“Ok, first things first so here’s my advice… based on the appalling experience I’ve had over the last four months with this retailer, my sincere advice is to not buy ANYTHING from wingmirrorman.co.uk, or any of the the other affiliate companies run by Buy It Online Ltd (headlampsdirect.co.uk and windowregulatorman.co.uk). Ever. And take my word for it, if you do, you’d better use Paypal. Because it’s otherwise likely you will lose all your money. I ordered a £30.88 wing mirror indicator in May 2024. After it failed to show after six weeks, I cancelled the order, only for it to arrive a week later. The returns process took a ridiculous 5 months, endless calls, and massive hassle. When it became clear that the company had no intention of refunding me, I turned to Paypal who eventually reversed the payment. My final thoughts? Simply this. Steer well clear of wingmirrorman.co.uk, headlampsdirect.co.uk and windowregulatorman.co.uk, unless you have a burning desire to test your fortitude, by putting yourself through the worst online shopping experience that you’re ever likely to endure. Consider yourself warned!”

Helpful Report

Posted 2 months ago

“1 start is about 10 too many. Ordered mirror for VW T6 on 9 July. Item in stock according to website, to be delivered Royal Mail 48h. 4 weeks and 4 weekly calls later, no sign of mirror, no response to cancellation request and no refund. The guys who answer the phone are friendly and ostensibly helpful but no actual action is taken. They basically admit that an order doesn't guarantee you a part, saying something's in stock is no guarantee that it is and that they have no idea what's coming on shipments or when, and when it arrives there's no guarantee it'll be sent out to existing pending orders. The most common refrain is "it's a popular part". The guy I was transferred to resolve a refund took offence at my understandably angry tone and threatened not to progress with the call. After being on hold for some time he did tell me the cancellation had been received and 'resent' (i.e. sent) the cancellation confirmation. Could take anything from 10 to 30 days for a refund to be issued so will spend the next few weeks watching and waiting.”

Helpful Report

Posted 4 months ago

“I have been waiting for 3 months now for A Skoda superb wing mirror. A refund has been requested, let's see how long that takes !”

Helpful Report

Posted 5 months ago

“Dreadful service nobody ever contacts you when you call for imformation waited 3 months from time of purchase and now hoping my bank will get my money back having filled in a cancellation form on line . When I ordered the wing mirror was in stock then they said they had lost it in the factory ,then it was suppose to be in transit from abroad just gave up ever seeing it as previous comments avoid at all costs non of the questions below apply as I didn’t get my order 😩”

Helpful Report

Posted 5 months ago

“Oh dear, oh dear, oh dear I wish I'd looked at these reviews of this company before giving them my money. Same old pattern of dishonesty - order placed, nothing received, numerous emails back and forth, numerous excuses about shipping problems and delays at port (item shown as 'in stock' when ordering )and 6 weeks later have still received nothing - I shall tomorrow approach my bank to begin a Chargeback process, flippin' great ehh! Baffling to me how Trading Standards have not shut these bandits down long ago, shocking. DO NOT PLACE AN ORDER WITH THIS COMPANY IT IS HIGHLY LIKELY THAT YOU WILL REGRET IT!!”

Helpful Report

Posted 8 months ago

“Their web page listed a wingmirror as being in-stock with a 3-5 days to have it pained in a colour of our choice. Sounded fine so we ordered it expecting to receive it in roughly a week. Two weeks went by so we phoned, and were told it was was not in-stock, they had not ordered anything so we confirmed we wanted a refund. Two days later there was no sign of a refund. We rang again and were told refunds take roughly a week. We couldn't understand this either. We waited and chased a week later. Finally an email was sent to confirm the cancellation of the order. Exactly one week after that the money was returned. Our time was completely wasted whilst they sat on the payment, seemingly to gain interest.”

Helpful Report

Posted 8 months ago

“Faulty Configurator and Unhelpful Customer Service I regret not researching this company more before ordering. The company's configurator provided the incorrect information, not once, but twice. I've paid for incorrect parts, paid for returns/shipping, and wasted significant time due to the website's errors. While attempting to resolve the situation, customer service was unhelpful and refused a refund on their faulty product, even though the error was caused by their incorrect website information. Additionally, I'm frustrated that they haven't updated their configurator despite knowing it's wrong and its been over a month - letting more people order the wrong part and refuse them a refund. Terrible business practice, i don't see them operating much longer as their fake positive reviews can only do so much.”

Helpful Report

Posted 8 months ago

“Excellent service, Very quick delivery, great price and a quality replacement Mirror! Many thanks Mirror Man. Tom”

Helpful Report

Posted 8 months ago

“Just brought a wing mirror and web site offered to spray same colour as car. And it offered to be delivered in 48 hours. Wow that’s incredible I thought. No such luck. Order on 17/1 waited and called a week later asked where it was. Item on back order due to high level of demand. Ok give benefit of doubt. Wait few more days called still no delivery will chase for you sir. Called 5/02 told item was with spray services and there was a delay due to workload. Cancelled order on web site asked for refund. Parcel arrived 14/02. Refund declined. Returned parcel and contacted credit card for reverse charge. My message look at reviews company are pants.”

Helpful Report

Posted 9 months ago

“Believe the negative reviews. This company is beyond appalling. They will take your money knowing they can't deliver in an appropriate timeframe. Then won't refund after cancellation. Product received despite cancellation months after order which they then feel means they don't have to refund. Took them to court, they ignored it. They now have an outstanding CCJ against them. They just don't care, comms from Joshua Speed is just rude and dismissive.”

Helpful Report

Posted 10 months ago

“Fabulous service, part order Monday arrived 08 00 hrs Wednesday, fitted Friday . Well done you can't get better than that, O and by the way it works Thanks Roger”

Helpful Report

Posted 10 months ago

“Excellent price, product and service. Ordered from their website on Sunday evening, paid a few quid more for Royal Mail Tracked Delivery and item delivered on Tuesday. Well over 50% cheaper than main dealers. I fitted the item without issue and it works perfectly (replacement mirror glass for Ford S-Max, Heated and with Blind Spot LED). Highly recommend Wing Mirror Man and will 100% use the next time around.”

Helpful Report

Posted 11 months ago

“Ordered a wing mirror cover that showed 'in stock dispatched next day'. A week later it hadn't arrived but was told 'just a few more days'. After another week I asked for a refund. 3 weeks later that hasn't come either. I don't think it's a scam site but the effect is the same: you pay money for goods that never turn up and neither does a refund.”

Helpful Report

Posted 11 months ago

“Ordered a wing mirror for a Citreon which showed as in stock. Two weeks later and nothing had arrived so contacted them to ask what was going on. Told it was out of stock and might be coming in the following week. As they couldnt give any firm idea of delivery date I asked to cancel the order and have my money refunded. They stated that this could only be done by submitting an online form/ request which would result in a service fee being levied which I refused to pay given they couldnt supply the goods. The company now won't refund my money unless I agree to pay their service charge. Currently trying to recover my money via my credit card company.”

Helpful Report

Posted 1 year ago

“I was scammed out of £160, I had to return my items I bought from them and never get a refund, tried everything even a direct email to the director of this company(Company number 10526713) Steven Michael SPEED. Beware, do not purchase anything from them.”

Helpful Report

Posted 1 year ago

“ordered in good faith because item was shown as in stock. Didnt arrive and was then repeatedly told that it was "coming in Wednesday"! Month later, still no mirror so I ask for refund. They will not grant refund because shipment is imminent ?? Now I have to have it delivered and then request a returns form ? I wish I had read the previous reviews! Buyer beware and never again.”

Helpful Report

Posted 1 year ago

“I ordered a wing mirror for my Mazda 2.It was delivered within days. I had it sprayed ,perfect colour match. No probs with fitting it, job done, excellent! Also half the price a Mazda garage quoted me. Im very happy, Thank you”

Helpful Report

Posted 1 year ago

WingMirrorMan is rated 4.0 based on 865 reviews