Wheelfreedom Reviews

Name: Wheelfreedom
Address: Unit 61 Barwell Business Park, Leatherhead Road, Chessington
Rating: 4.91

4.9 Rating 2,512 Reviews

100 %

of reviewers recommend Wheelfreedom

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Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

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Wheelfreedom 5 star review on 1st May 2025

Malika McCosh

Wheelfreedom 5 star review on 9th November 2024

Dean Doyle-Burnett

Wheelfreedom 5 star review on 8th February 2024

Denise Mckinney

Wheelfreedom 5 star review on 22nd August 2023

Morag Tebbit

Wheelfreedom 5 star review on 3rd July 2023

Elisabeth Ehler

Anonymous

Anonymous // 01/01/2019

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English

“as you can imagine, when ordering a wheelchair, it is at a time of some trauma for the family. It was an enormous relief to find that wheel freedom was just super and efficient. There was a slight fault with my chair but with no fuss and no charges , a new one was delivered the following morning. Thank you for your prompt and friendly replies. The equipment was super clean too.”

Helpful Report

Posted 9 years ago

“generally a very courteous team who know their stuff very disappointing though that there was a lack of will to resolve an important issue. I booked a wheelchair over the phone and drove to the wheel freedom offices to pick it up myself. Despite having detailed conversations with both the lady on the phone at time of booking and with the gentleman who gave us the wheelchair when we went to pick it up, no one told us at any point that we need to pick a box from the office if we choose to have the wheelchair picked up from us by their couriers at the time of returning the wheelchair. Collection and delivery is £15 each way. I was told that and found it easy to pick up the wheelchair but needed it to be collected from our house for return to the depo. I had indicated this possibility very clearly to both members of staff who dealt with us but what they failed to tell me is that if I didn't have one of their boxes for packing the wheelchair in for their courier then the would charge me the cost of delivery ASWELL as pickup!! If they had told me this before then I would have collected the box at the same time as colleting the wheelchair from the depo. The member of staff insisted I had been told and refused to accept the possibility that she may be made a mistake. She also mentioned it wasn't the job of the man who gave me possession of the wheelchair to tell me about the box. Being charged the extra £15 isn't as much an issue as is the lack of customer care and willingness to help, not to accepting that sometimes staff can make a mistake. Even accepting that and offering an honest apology would help.”

Helpful Report

Posted 9 years ago

Dear Ms Khan, Thank you for your feedback and my apologies for the situation you found yourself in. It is true customers should be talked through the collection procedures when picking up chairs from our depot due to our couriers requiring the chairs to be boxed, and the costs sending boxes out incurs. However, if you feel you weren’t given this information this charge should not have been applied. Consequently, I have had the £15 refunded back to your card. We are also looking into our processes in order that this situation doesn’t arise again. Please accept my apologies and please let me know if I can do anything further. Yours sincerely, Giles Donald Managing Director

Posted 9 years ago

“Very good and prompt service staff very helpful and friendly would definitely recommend them.”

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Posted 9 years ago

“I was very impressed by the service, from ordering to collection. The 2 people I spoke to, on the phone were polite and helpful. The wheelchair was delivered snd collected at the time arranged. Thank you very much. Allyson Tottman”

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Posted 9 years ago

“Great next day delivery and pick up when we had done.”

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Posted 9 years ago

“thank you for your prompt and efficient service”

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Posted 9 years ago

“Amazing service, very easy to order, smooth quick delivery and collection. The chair was perfect for what we needed and gave us the opportunity for my Mum to have a wonderful Christmas. The whole experience with Wheelfreedome has been a delight. Thank you for enabling things to run smoothly and stress free. (Warwickshire)”

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Posted 9 years ago

“Service was very good. Very accommodating and flexible with the collection when finished with.”

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Posted 9 years ago

“We were extremely grateful for the prompt way and the special thanks to everyone This crisis in now over but out heartfelt thanks to you”

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Posted 9 years ago

“I was very happy with the service I received. Delivery of the chair was quick and efficient & both delivery & collection staff were pleasant & friendly. Having the wheelchair gave me FREEDOM & the ability to get my life back instead of being stuck in the house at the mercy of others.”

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Posted 9 years ago

“simple to order, excellent service, deliveries and collections done when advised , will use again in the future”

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Posted 9 years ago

“Fabulous Service. My husband was left very immobile after an operation on his foot. he did get crutches but couldn't manage to walk any distance for a few weeks. Having searched online to find a service we ordered a chair, after making some email enquiries. It was delivered within 36 hours as we couldn't accept it the next day. Ordering was seamless, it was delivered efficently in a box package which was easy for the return element. Organising return was also seamless and I thought the cost was very reasonable. A very satisfied customer.”

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Posted 9 years ago

“Very efficient service, very quick delivery service and collection service also so easy to order and request delivery.”

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Posted 9 years ago

“The service from initial enquiry to collection at the end of the hire period was professional, courteous and considerate. I would recommend this service and will be advising others of its availability”

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Posted 9 years ago

“Really friendly and helpful service. Wheelchair arrived on time, easy to fold up and pop into a car, was comfortable, manoeuvrable. Good value for money, Collected on time too. Will definitely use this service again if we need a chair.”

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Posted 9 years ago

“Very efficient service, prompt delivery arranged during busy Christmas period.”

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Posted 9 years ago

“Brilliant overnight service x”

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Posted 9 years ago

“The delivery was prompt and the wheelchair was easy to use and store. Good value for money”

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Posted 9 years ago

“We hired a wheelchair while my mother was visiting for Christmas. It was easy to organise, the staff were friendly and helpful, the emsil updates were excellent and the chair was in great condition. We would highly recommend the service.”

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Posted 9 years ago

“Thanks so much for your friendly and efficient service. The lady who answered my initial telephone enquiry was excellent and I felt immediately reassured that you would be able to help solve the problem of finding a wheelchair at short notice, from a distance, and at a very reasonable cost.”

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Posted 9 years ago

Wheelfreedom is rated 4.9 based on 2,512 reviews