Wheelfreedom Reviews

4.9 Rating 2,379 Reviews
100 %
of reviewers recommend Wheelfreedom
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Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

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Wheelfreedom 5 star review on 8th February 2024
Denise Mckinney
Wheelfreedom 5 star review on 22nd August 2023
Morag Tebbit
Wheelfreedom 5 star review on 3rd July 2023
Elisabeth Ehler
Wheelfreedom 5 star review on 16th November 2022
Jonathan Tranter
Wheelfreedom 5 star review on 24th October 2022
Gina Lloyd
Wheelfreedom 5 star review on 30th May 2022
Heidi Reilly
Wheelfreedom 5 star review on 18th May 2022
Barbara Stickland
14
Anonymous
Anonymous  // 01/01/2019
The wheelchair itself was very good quality and relatively easy to use given that we had never used one before. Getting it back into the cardboard box was a bit tricky! Slightly more detailed instructions would have helped. Otherwise an excellent and speedy service. Thank you
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Posted 9 years ago
I hired a knee scooter after having an operation on my Achilles. After a quick phone call the scooter was delivered the next day.im must say it may my life much easier, allowing me to get around and even return to work earlier than expected. I was a little disappointed in the condition as it was a little scratched and the knee rest was very worn, however it work fine and did the job. While out and about so many people commented what a great idea it was and that they had never see one before. All in all a good service and worth every penny. Thanks
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Posted 9 years ago
Very efficient service,arrived and collected as promised,wheelchair was in good condition.
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Posted 9 years ago
The overall service was excellent and very easy to use, the staff were very helpful and made it all very easy. The wheelchair was delivered (to the Highlands!) in good time and we were able I to leave it with hotel staff for pick up. I was disappointed that there were no heavy duty power packs available to use with their large wheelchair, the initial reason why I contacted them to book a chair. Also, the large wheelchair felt disappointingly flimsy and swivelled underneath me, especially on uneven ground. We gave up on travelling round an outdoor museum on bare ground because of it, and I regretted not bringing my own sturdy wheelcahir instead. Due to this (unless I lose a sizeable amount of weight!), I'm not likely to use the service again, in spite of its great convenience. Also the foot rests were very flimsy plastic with uncomfortable straps on them that couldn't be removed. We had to alter them to stop them dragging on the ground. To end on a positive note, a full instruction booklet and Allen keys were supplied. Overall an excellent service, but not the best for the heavier amongst us.
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Posted 9 years ago
Very helpful staff when I placed my order. Delivered within the timescale and a very competitive price. Only negative was when trying to arrange equipment pick up I couldn't book a time slot and had no safe place or neighbour to leave it with. Not always possible to stay in all day when you are juggling hospital appointments, this has prevented me from rating very good.
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Posted 9 years ago
Great wheelchairs. So good, one of the users decided to buy one! First rate service with speedy delivery. Some problem with the boxes as several new chairs arrived damaged, but Wheelfreedom responded well, which is great.
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Posted 9 years ago
Everything went well, except pick up charge. Needed wheelchair in an emergency and could not wait for next day delivery. Picked it up myself, saved on delivery £12.50. When asked to pick up was told it would cost GBP 22.50 just for pick up, while delivery + pick up would have cost GBP 25. Apart from that all went well, oh, they charged me an extra week, but was told they would refund me, still waiting.
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Posted 9 years ago
Very prompt and efficient service. Only reason it didn't get top marks was the original configuration was incorrect - wrong foot elevation! However I received the right one the following day.
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Posted 9 years ago
Once I'd got used to putting the power battery on,I was able to put it all together in 3 mins.I found it very valuable when we were on holiday in Scotland.Its a shame it hasn't got a reverse on it, and its a shame no-one comes in when the box is delivered just to show you how its done.But apart from those 2 things its was brilliant.
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Posted 9 years ago
Very good and reliable service
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Posted 9 years ago
I found the leg trolley to be fantastic in nearly every aspect bar 2. 1 the back wheels kept locking 2 The knee foam - grey - was too thin hardly giving any protection and causing pain. I hope my comments help you to help future users. I would heartily recommend this equipment and found it promoted my quality of life whilst wearing a cast. Regards Lynne Drew
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Posted 9 years ago
This company were one of the few that hire electric wheel chairs and so they were ahead of the game to start off with. A very man delivered and collected the chair from my mother and she was very pleased. You have to hire the chair for two weeks at a time but if you only use one week they refund your money for the second week. We were not sure when my mother's chair was going to be fixed so we had to take an extra two weeks as she could not function without a chair. Apart from the lack of flexibility on the length of hire this was a very good company.
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Posted 10 years ago
Wheelfreedom is rated 4.9 based on 2,379 reviews