I have given a positive feedback before, but I would like to take it back. I visited the Wednesbury store on 10/04/2022 with my mum and son. I was assisted by Jodie and she was really pleasant and friendly. She helped me find my beautiful dress, belt and veil. The issue is that when I was done Jodie told me that I will be getting a complimentary robe and she even asked me to come and choose one. After the purchase they handed me the receipt in a sealed envelope and when I opened it, I was already at home and I realised that they had charged me for the robe. I called Wed2b and they told me that the robe is not complimentary and that I need to return it for a refund. I was also charged for a hanger and she did not mention it, she just mentioned the bag and box and for the hanger she just asked if I wanted a silver or gold one. I will keep the hanger, because I need it for the dress. However, I wouldn't have taken the robe if I knew it wasn't free. I was planning on buying one elsewhere. The lady on the phone told me that I have 14 days to return it, but I don't live close to Wednesbury, so I don't know if I can return it in time.This is going to cost me time and money for a robe that costs £19.99. It would have been good to be given the choice to buy the robe, because now it feels like I was tricked in to it.