wed2b Reviews

Name: wed2b
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

4.9 Rating 44,048 Reviews

98 %

of reviewers recommend wed2b

Company Reviews

Info

About wed2b:

With bridal stores nationwide, open 7 days a week, our Bridal Consultants are always available to help you find the perfect style and fit. We don’t offer appointments! Browse & try on as many dresses as you wish without the need to book in advance & once you find the one you can purchase your dress on the day to take home. With dresses priced between £599-£1199 we are proud to offer beautiful and exclusive wedding dresses without the luxury price tag. We believe it’s the perfect marriage of quality, luxury & affordability!

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Phone:

0333 123 7494

Email:

customercare@wed2b.com

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2297

Anonymous

Anonymous // 01/01/2019

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English

“FAO Manchester Branch I recently visited your Manchester store with my bridesmaids on Saturday to try on wedding dresses for the first time. This was a special, pre-planned day for us all, and given our busy schedules, it was something we had really been looking forward to. Sadly, the experience was extremely disappointing, and it makes me genuinely upset that what should have been a memorable and exciting milestone is now something I would rather forget. From the outset, the experience did not meet expectations. We arrived at around 12pm, and prior to this, I had contacted your customer care team who advised that if appointments were not immediately available, my name could be taken and I would receive a message when a consultant was free. However, upon arrival, a staff member named Ocean informed us that this was not how the Manchester store operates, and that I had been misinformed. She explained that this system had been trialled previously but was discontinued after two weeks. Instead, we were told we would need to wait in-store until someone became available, which could potentially take hours. We decided to leave and return later, and fortunately, when we came back, we were seen relatively quickly. My consultant was Ocean, who asked whether I was looking to purchase or just browsing. I explained that this was my first time trying on dresses and I was simply trying to get a feel for different styles. I also showed her several dresses I had favourited online, though she advised that around half of them were not available in-store. The most upsetting part of the experience occurred shortly after I began trying on dresses. After trying on just one dress, I changed back into the fitting area, wearing only my underwear, with the consultant present. At that point, she informed me that the appointment would have to be ended immediately as I had apparently marked the dress with tan. She then went on to explain that due to store policy, and because consultants work on commission, they would not be able to sell the dress that day and would instead need to spend time cleaning it. I found this incredibly embarrassing and upsetting. Many brides-to-be wear some form of tan, and if this policy is enforced so strictly that it results in appointments being abruptly terminated, it should be made very clear in advance. As mentioned, I had contacted customer care beforehand and nothing was raised, and I have also seen no clear information about this policy on your website. Given that I had made it clear from the start that I was browsing rather than buying on the day, I cannot help but feel that this influenced the decision to end my appointment so quickly, possibly to prioritise other customers. If so, this is extremely disappointing, as wedding dress shopping should not feel driven by commission in this way. Overall, this was a very upsetting experience that was handled poorly and lacked both sensitivity and professionalism. What should have been a special and memorable day was unfortunately ruined.”

Helpful Report

(WED2B Manchester) - Posted 1 week ago

Your feedback is so important to us – thank you for sharing this Sam! If this matter has not already been raised with our customer care team, we would be happy to review this further. Please do reach out to customercare@wed2b.com Kind regards, wed2b

Posted 1 week ago

“I visited hinkley wedding shop today. I was greeted by a lady called Sophie Walker. I was so nervous about the day. Instantly Sophie came over with a smile and giggling made me feel instantly at ease. I explained how I had lack of confidence in myself. Within minuets of trying my first dress on that was it I was a completely different person. Nothing I said was ever a burden she was running up and down the shop to find a perfect dress and scratched that itch with each dress I chose for different reasons. The dress I chose was completely different to what I had in mind. The ladies at hinkley are always there too boost you, and make you feel so comfortable. I had a hiccup with the budget I had in mind and went over but Sophie was amazing. She had an amazing sense of reading a person. Behind the curtain we giggled so many times, she knew when I needed a moment before opening the curtain. I honestly couldn’t thank her enough for making my experience the best. You can truly tell these women enjoy what they do. I brought the Aimee dress I suppose it was ment to be as I’m called ami to. I will forever remember my experience at wed2b not only for all the ladies working there but for Sophie picking me up and making me feel stunning. So thank you”

Helpful Report

(WED2B Hinckley) - Posted 1 week ago

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, wed2b

Posted 1 week ago

“I visited the Stoke store this weekend and was met by the lovely Grace- she explained everything in detail and was so amazing throughout the whole experience, you could tell she just wants to see girls feeling happy and confident in a dress they love! Cannot fault the experience we had at all- the atmosphere felt amazing with consultants and even other brides all complimenting each other. The store has such a warmth to it. Thank you!”

Helpful Report

(WED2B Stoke) - Posted 1 week ago

Congratulations on finding your perfect look, we are so thrilled for you! Thank you for your lovely feedback, our Stoke team will be so excited to read this 😊 Best wishes, wed2b

Posted 1 week ago

“Great customer service, from moment we walked in the door. We were taken to our fitting space by the lovely Sophie P, after a brief conversation regarding what I wanted. Sophie collected my first dress, it was a style I had seen but was unsure it would suit, 5 dresses later I decided it was the one, and made my purchase. Sophie was very knowledgable about all the dresses and made me feel at complete ease.”

Helpful Report

(WED2B Hinckley) - Posted 1 week ago

Congratulations on finding your perfect look, we are so thrilled for you! Thank you for your lovely feedback, our Hinckley team will be so excited to read this 😊 Best wishes, wed2b

Posted 1 week ago

“I had a fantastic experience today at wed2b at Swansea, the girls made me feel comfortable as I was unsure what I wanted, and there service is fantastic couldn’t do enough for me , the price of my dress and accessory was just perfect, you made my journey looking for a dress brilliant and unforgettable, thank you again x”

Helpful Report

(WED2B Swansea) - Posted 2 weeks ago

Posted 2 weeks ago

“They were the nicest people ever! I have never felt more confident and comfortable, couldn't suggest anyone else”

Helpful Report

(WED2B Southampton) - Posted 2 weeks ago

Thank you for your kind review, and for coming to see us! We wish you all the best for your big day 💖 Best wishes, wed2b

Posted 2 weeks ago

“Found dream dress helpful staff no pressure felt given enough time to make my decision”

Helpful Report

Posted 2 weeks ago

Your kind words mean so much to us! Thank you so much for taking the time to leave us this excellent review, we wish you all the best for your big day. Best wishes, wed2b

Posted 2 weeks ago

“Rude unhelpful staff. Not greeted on arrival, and not told we had to check in an wait for a assistant to view dresses. Started walking around show room, then informed we need to check in and taken back to reception. In this time another group had arrived (after us!) and we're waiting to check in with receptionist. We checked with shop assistant but the receptionist informed us the other group (which arrived after us!) Were now first and we would have to wait 45min until another assistant was free to view dresses! No apology at any point for the confusion, staff were rude and unfriendly, did not stay and try on any dresses! Dreadfully customer service from staff would NOT recommend!”

Helpful Report

Posted 2 weeks ago

We are so sorry to hear about your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. If you wish to discuss your visit in more detail, please do reach out to customercare@wed2b.com where we will be here to support you. Kind regards, wed2b

Posted 2 weeks ago

“Very friendly and helpful. Knowledgeable and nothing was too much trouble, prices reasonable And the shop clean tidy and inviting”

Helpful Report

Posted 2 weeks ago

Thank you for your kind review, and for coming to see us! We wish you all the best for your big day 💖 Best wishes, wed2b

Posted 2 weeks ago

“Visited the Stoke store and cannot thank the assistants enough, soon as we walked in we had a warm welcome and put my nerves to ease straight away. Our assistant Julia was amazing from the start to finish, her knowledge was amazing and nothing was too much trouble having tried on 5 dresses the first one was the one! Thank you Julia for all your help and making the day special x”

Helpful Report

(WED2B Stoke) - Posted 2 weeks ago

Thank you for your kind review, and for coming to see us! We wish you all the best for your big day 💖 Best wishes, wed2b

Posted 2 weeks ago

“I SAID YES TO THE DRESS, I went to the wed2b store in London the Baker Street location and what a magical wonderful experience. The beautiful ladies made me feel a million dollars. Jane was so warm and welcoming when we arrived. A huge thank you to Rachel who helped me find the dress of my dreams. The store manager was fantastic. The whole experience was amazing and it was so special to share this experience with my mum. Thank you Wed2b”

Helpful Report

(WED2B London (Central)) - Posted 2 weeks ago

Congratulations on finding your perfect look, we are so thrilled for you! Thank you for your lovely feedback, our London team will be so excited to read this 😊 Best wishes, wed2b

Posted 2 weeks ago

“Arrived at wed2b yesterday with our beautiful bride. The wait for an appointment was a flawless system. Rebecca helped the bride find the perfect dress for her. She was fun and so knowledgeable and made the experience perfect. She was just amazing. We had the best day.”

Helpful Report

Posted 3 weeks ago

Your kind words mean so much to us! Thank you so much for taking the time to leave us this excellent review, we wish you all the best for your big day. Best wishes, wed2b

Posted 2 weeks ago

“I came to the Milton Keynes store today and was assisted by Claudia, where do I start?! The experience from the moment we stepped foot into the store was like no other. She was absolutely incredible. I was so nervous and anxious before my visit but within minutes she reassured me and made me feel so comfortable. The experience was like no other and to top the visit off I said ‘Yes to the dress’ ❤️ I would absolutely recommend Wed2Be to any future brides out there. Service was faultless and all of the staff were amazing.”

Helpful Report

(WED2B Milton Keynes) - Posted 3 weeks ago

Posted 3 weeks ago

“Hi, I highly recommend taking time to visit a Wed2be store. I didn't buy my dress here but I had such a wonderful experience in the Ashford shop, I really want to thank Megan for making it such a special experience. Megan got my vibe and what I was looking for immediately and hit it out of the park with her 'Wildcard' pull for me. It was nearly a winner for me. I'm planning to head to a Wed2be with my bridesmaids to shop for dresses as we had such a personal experience. The other staff were so helpful and all got involved with the hype when I walked out of the changing room too. Ashford shop has a great team!”

Helpful Report

(WED2B Ashford) - Posted 3 weeks ago

Thank you so much for your recommendation - we are so happy to hear that we were able to give you the 5-star service that you deserve! We cannot wait to see you and your bridesmaids back in store. 💖 Best wishes, wed2b 😊 Best Wishes, wed2b

Posted 3 weeks ago

“Danke euch beiden für die liebevolle Unterstützung auf der Suche nach meinen Traumkleid. Ich habe mich super wohl gefühlt. Meine Aufregung war nach Minuten verschwunden 😊. Sehr gute Beratung in jeder Hinsicht . Macht weiter so.👍 LG Nicole”

Helpful Report

(WED2B Leipzig (DE)) - Posted 3 weeks ago

Liebe Nicole, deine Empfehlung ist wunderbar und wir freuen uns sehr, dass unser Team in Leipzig dir auf deiner Reise zu deinem Traumkleid helfen und dir deine Nervosität nehmen konnte! Liebe Grüße, Wed2b ♥

Posted 2 weeks ago

“Excellent service, really enjoyed the morning and found my dress.”

Helpful Report

(WED2B Southampton) - Posted 3 weeks ago

Congratulations on finding your perfect look, we are so thrilled for you! Thank you for your lovely feedback, our Southampton team will be so excited to read this 😊 Best wishes, wed2b

Posted 3 weeks ago

“We visited wed2b last week to find a wedding dress for my daughter. Firstly we were amazed by the amount of beautiful dresses that had and you don’t even need an appointment. A girl called Alex greeted us very nicely and signed us in. She explained how everything works at web2b and then started to bring out dresses one at a time for my daughter to try on. Alex was very professional and had a keen eye for fashion & style. She really was a wonderful help in us choosing my daughter’s stunning wedding dress & accessories. I would highly recommend wed2b for anyone looking for a fabulous dress and a truly unique experience.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing this incredible review with us. We are so pleased to hear that you all had a magical time in store. We wish the bride the very best with the rest of her wedding planning. Best wishes, wed2b

Posted 3 weeks ago

“The Bromley store is fantastic. Nicely decorated and a massive supply of beautiful dresses with a price range suiting everyone. I found and purchased my dream dress here. I would recommend visiting on a weekday to make the most out of your experience. I saw Tahlia who was lovely! She was so knowledgable and chose a great selection of dresses and accessories. She made it such a nice experience for my mum and I”

Helpful Report

(WED2B Bromley) - Posted 3 weeks ago

Congratulations on finding your perfect look, we are so thrilled for you! Thank you for your lovely feedback, our Bromley team will be so excited to read this 😊 Best wishes, wed2b

Posted 3 weeks ago

“Ich möchte mich herzlich beim Kundendienst bedanken und besonders hervorheben, wie flexibel und hilfsbereit das Team war. Vor allem aber war es Sandy, die mir äußerst lösungsorientiert und engagiert zur Seite stand und mir dabei geholfen hat, ein Kleid zu finden, das perfekt zu mir passt. Ich bin rundum mit der gesamten Abwicklung zufrieden und spreche gerne eine klare Empfehlung aus. Ich war im Store in Gotha und bin sehr zufrieden. Vielen Dank noch einmal!”

Helpful Report

Posted 3 weeks ago

Liebe Vanessa, vielen Dank für deine liebe Bewertung. Ich habe mich sehr gefreut, dass wir uns kennenlernen konnten und ich wünsche dir und deiner Familie alles Liebe und Gute ♥ Wir würden uns freuen, Fotos von eurem besonderen Tag auf www.wed2b.com/realbride zu sehen. Liebe Grüße, Wed2b

Posted 2 weeks ago

“Tiffany called all the stores for me and found the dress I want in my size. Hopefully buyer tomorrow. Such great help…. So if you find one and need it in another size don’t think it’s over. Xx”

Helpful Report

Posted 3 weeks ago

Thank you for sharing this amazing review, we are so pleased our customer care team were able to help you today, it means so much to us to hear this. We wish you the best for your special day. Best wishes, wed2b

Posted 3 weeks ago

wed2b is rated 4.9 based on 44,048 reviews