Webuybooks Reviews

Name: Webuybooks
Rating: 4.67

4.7 Rating 9,671 Reviews

95 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,671 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use, and they pay you very quickly. Definitely would use again!”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and look forward to seeing you again soon. WeBuyBooks

Posted 4 years ago

“Reliable service.”

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Posted 4 years ago

Hi Emna, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“GREAT WORKING WITH WE BUY BOOKS AN ADDED BONUS WHEN WE GET THE CHEQUES BACK JUST ASHAME THE PICK UP SERVICE IS A BIT HIT AND MISS”

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Posted 4 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Brilliant service, payment received quickly”

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Posted 4 years ago

Hi Jan, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Quick and efficient process”

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Posted 4 years ago

Hi Angela, Thank you for the review. Great to hear you had a pleasant experience using our service! Hope to see you again soon WeBuyBooks.

Posted 4 years ago

“Very prompt and efficient service but accepts a very limited quantity of books. I scanned 8 large boxes of books and of those, only half of one box was accepted. Scanning all 8 boxes and having so few accepted for the princely sum of a little over £14 made it hardly worthwhile. I ended up carting all the other books off to a charity shop depot. 5 stars for people's customer service, the ISBN scanning facility and the Hermes pick-up, but probably just the 1 star for the actual book-buying service.”

Helpful Report

Posted 4 years ago

Hello, Thank you for leaving a review. It's great to hear that you were impressed with your experience trading with us. We’re sorry to hear some of the items you scanned were not accepted at this time. Although we do try to buy as many items as possible, our decision is based on the supply and demand on the market and our stock levels. It’s possible that we had excess copies in our warehouse or that the items were not selling on the marketplace to a level where we wished to purchase further copies. This demand can change on a day-to-day basis, and it can be worth rescanning items at a later date if you aren't in a rush to declutter. Thank you again for your feedback; all comments are taken onboard to improve our service. We hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 4 years ago

“Easy to use system, options on the courier and quick payment”

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Posted 4 years ago

Hi James, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Excellent company. Easy to upload books, good communication and prompt cheque dispatch. Will defuse again.”

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Posted 4 years ago

Hi Fatima, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and look forward to seeing you again soon. WeBuyBooks

Posted 4 years ago

“extremely good, prompt service.”

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Posted 4 years ago

Hi Allan, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Good service. Scan books, box and label. Have them collected at your door. What could be better.”

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Posted 4 years ago

Hi Linda, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“App is easy to use. Arrangements for collection work very well with Hermes. The books are processed efficiently on receipt.”

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Posted 4 years ago

Hi Grahame, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and hope to see you again soon. WeBuyBooks

Posted 4 years ago

“The reason for using WBB on this occasion was the ability to have the package of books collected from home. Hermes didn't arrive on the day requested. The WBB staff contacted Hermes for us with preferred dates for reorganisation, which were ignored and a short notice, inconvenient date was offered by Hermes which was then missed. Further escalation by WBB received no response so I eventually too the package to a drop off point. The 3 star rating is lower than I would give WBB for their work (although they didn't manage to kick Hermes into life they did offer compensation) and significantly higher than I would give to Hermes on this. Hermes' performance will make me cautious about using this service again”

Helpful Report

Posted 4 years ago

Hello Ian, Thank you for leaving a review. Our main priority is to provide all customers with a positive trading experience, therefore, we apologise that you were let down by the courier. This is designed to be a convenient and stress-free way to send your items to us, therefore, we do apologise again for the issues encountered. We hope that you found the rest of the process to be positive and hope to see you trading with us again soon. Best regards, WeBuyBooks

Posted 4 years ago

“Easy to use app. No fuss send of books. Received payment in no time.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“First time I have used webuybooks. Everything went well no complaints from me already getting more CDs to sell very happy;”

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Posted 4 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“So easy to use, easy to see price of books to be returned, easy to send back with confirmation emails and quick payment, great first time experience”

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Posted 4 years ago

Hi Tina, Thank you for the review. Great to hear you had a pleasant experience using our service! Hope to see you again soon WeBuyBooks.

Posted 4 years ago

“Satisfactory service being prompt in collecting items and paying the items by cheque.”

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Posted 4 years ago

Hi Gordon, Thank you for the review. Great to hear you had a pleasant experience using our service! Hope to see you again soon WeBuyBooks.

Posted 4 years ago

“The iPhone app works beautifully: it reads ISBN numbers and instantly prices the books it wants. The pick up arrangement with Hermes worked well. I’m pleased that my books have a chance of getting to new readers rather than ending up as landfill.”

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Posted 4 years ago

Hi Neil, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and hope to see you again soon. WeBuyBooks

Posted 4 years ago

“good collection service, or handy drop off. could do with more detail e.g. minimum parcel size/no of books/offer price, and threshold of drop off size v collection size of parcel. otherwise easy to scan, would be nice to have just number and z keypad for manual entry”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to leave us a review! We are happy to get feedback and will take your comments on board, we are always looking to improve our service. Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Fast and efficient.”

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Posted 4 years ago

Hi Susan, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Really easy process and glad my books have gone to some use rather than going in a skip!”

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Posted 4 years ago

Hi Claire, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

Webuybooks is rated 4.7 based on 9,671 reviews