Webuybooks Reviews

Name: Webuybooks
Rating: 4.68

4.7 Rating 9,523 Reviews

95 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,523 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good in terms of older or slightly more obscure books. VERY surprised that some of my other, newer more popular books were not wanted. Can't imagine why, as all my books are in excellent condition. Courier calling to collect the packaged 2 boxes of books was excellent service.”

Helpful Report

Posted 2 years ago

Hi Elizabeth, Thank you for taking the time to leave us a review. We are sorry to hear that some of the items you wished to sell were not accepted at this time. These decisions (and the prices we can offer) are based on our current stock levels and also the supply/demand on the market. Hope to see you again soon, WeBuyBooks.

Posted 2 years ago

“Straightforward and easy to deal with.”

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Posted 2 years ago

Hi Martin, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 2 years ago

“great at accepting the books not so great courier service failed to turn up 3 times when they did deliver payment was prompt”

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Posted 2 years ago

Hi William, Thank you for your review. We aim to provide a positive selling experience for all our customers, therefore we apologise for the inconvenience you have experienced with your collection! Hope to see you again soon, WeBuyBooks.

Posted 2 years ago

“Took a bit longer than previously but that was down to Evri delays in getting the delivery made, but apart from that, everything went smoothly.”

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Posted 2 years ago

Hi Catherine, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 2 years ago

“A simple process that is let down a little by collection and customer service. Scanning the books was easy, and I found that they accepted far more books out of what I wanted to get rid of than other services. The pickup was done via Evri, which was easy to drop off at a collection point that also printed the label for me. Unfortunately, it took a fortnight for them to receive my books with little tracking information from Evri, who just told me to contact the retailer for more information. I filled out the contact us form on the WeBuyBooks app and never received a response. Once they received my books, payment was made in full the following day, which was good. I would use them again, but only if I didn't need the money urgently.”

Helpful Report

Posted 2 years ago

Hi Kyle, Thank you for taking the time to leave us a review. We are happy to receive feedback and will take your comments on board, we are always looking for ways to improve our service! Hope to see you again soon, WeBuyBooks.

Posted 2 years ago

“Easy to use, unless you are selling books without an isbn when you have to send details separately, which is a bit more bother but acceptable. Spoke to staff on two occasions and was given the help I needed very promptly. Very easy to send books - the system with the courier works well. I have no idea if I was given a fair price, but since my books would otherwise have gone to a charity shop and quite possibly been recycled, I was content. I would recommend WeBuyBooks to others.”

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Posted 2 years ago

Hi there, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and hope to see you again soon. WeBuyBooks

Posted 2 years ago

“It is great to have somewhere to sell books, knowing someone else will enjoy them as much as you did. I found the process very easy - scan, total, box up and send. My payment was quick also. I will use Webuybooks again if I am culling anything else from my library.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and look forward to seeing you again soon. WeBuyBooks

Posted 2 years ago

“Good service. Would use again.”

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Posted 2 years ago

Hi Lisa, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and look forward to seeing you again soon. WeBuyBooks

Posted 2 years ago

“Everything works as it should, quickly and efficiently. The only thing is I have a lot of older books (pre ISBN) that I’d like valued, plus others which aren’t recognised. Id love to sell but don’t know how.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave us a review! Here is a link to our catalogue where you can browse through old books with no ISBN's or search by title - https://www.webuybooks.co.uk/catalogue/ If your unable to find the books your wanting to sell, please feel free to contact our customer service team, info@webuybooks.co.uk Hope to see you again soon, WeBuyBooks.

Posted 2 years ago

“A great idea and very helpful for me. Great to be able to pack all the books up and send them so easily. Was a bit disappointed at the number of books I had for sale that they rejected? Could be quite difficult to get up to their minimum requirements if I want to sell books again. Not sure what to do about old books that have no ISBN numbers. Will certainly give them a go though. Polite staff when I had to contact them. was a bit unsure about giving bank details for payment so opted for the cheque. Felt more comfortable with that even though it took longer to get my payment. All in all a positive experience.”

Helpful Report

Posted 2 years ago

Hi Elizabeth, Thank you for taking the time to leave us a review. We are happy to get feedback and will take your comments on board! If you have old books that have no ISBN's please browse our catalogue to see if any of your books are in here - https://www.webuybooks.co.uk/catalogue/ If you have any further questions please feel free to contact our customer service team info@webuybooks.co.uk Hope to see you again soon, WeBuyBooks.

Posted 2 years ago

“Very good.”

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Posted 3 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Very happy with We Buy Books service but not with the service from the courier used to pick the package up”

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Posted 3 years ago

It’s great to hear that WeBuyBooks was able to deliver a service to meet your needs. We are grateful for your feedback, and we hope to see you again soon. WeBuyBooks.

Posted 2 years ago

“Scanned and filled a smallish box with books. Easy to understand instructions for printing lable. Took to my local store where it was scanned and money received a few days later 😐”

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Posted 3 years ago

Hi Faye, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“The service is very easy to use, especially now that they have an app you can download to scan the bar codes of books and other items. My one criticism is that some of the offers are so low e.g. 15p for a popular paperback. You have to reach £5 before they will take your books but at thise prices, itctakes a lot of books to even get to £5.”

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Posted 3 years ago

Hi Polly, Thank you for taking the time to leave us a review. Great to hear you had a pleasant experience using our service! Hope to see you again soon, WeBuyBooks.

Posted 3 years ago

“WBB is very good but generally pays less than the major competitor. However, for about one in 10 books (i.e. books they really want), they pay a good deal more than said competitor, so they are always worth checking. Sometimes they take books the competitor won't too. However, EVRI, their courier, is not always reliable.”

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Posted 3 years ago

Hi Richard, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“A good experience that went smoothly, prices offered for some items made packing them not worthwhile.”

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Posted 3 years ago

Hi David, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“all good and easy though a lot of books rejected”

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Posted 3 years ago

Hi Sharron, Thank you for taking the time to leave us a review. We're glad to hear you were happy with our service! Hope to see you again soon, WeBuyBooks.

Posted 3 years ago

“Easy to use and prompt and efficient service.”

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Posted 3 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“The scanning process is so simple and the prices offered were fairly good on the items traded. Collection was flexible and easy to arrange. My only gripe is having to print the labels. Who has a printer these days? Other similar companies use couriers who print the label as they collect, which saves the price of a print shop.”

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Posted 3 years ago

Hi there, Thank you for the review. Great to hear you had a pleasant experience using our service! Hope to see you again soon, WeBuyBooks.

Posted 3 years ago

“Easy to use, convenient to send on, quick to pay, what more could anyone want.”

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Posted 3 years ago

Hi there, Thank you for taking the time to leave us a review. We're glad to hear you were happy with the service! Hope to see you again soon, WeBuyBooks.

Posted 3 years ago

Webuybooks is rated 4.7 based on 9,523 reviews