Webuybooks Reviews

Name: Webuybooks
Rating: 4.67

4.7 Rating 9,682 Reviews

95 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,682 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst the process was very easy I have, as yet, to receive payment. I received an email to say my payment was being processed but as I said this has not been received.”

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Posted 5 years ago

It’s great to hear that WeBuyBooks was able to deliver a service to meet your needs. We are grateful for your feedback, and we hope to see you again soon. WeBuyBooks.

Posted 2 years ago

“So easy. Very satisfied with service.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad that you found the WeBuyBooks service to your liking. We hope to hear from you again. WeBuyBooks.

Posted 2 years ago

“Poor. Rip off prices and then didn’t pay.”

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Posted 5 years ago

Hello Terry, Thank you for leaving a review. I have looked into the offers on your account and can see you have been paid for all of them, please can you check you have left the review for the correct company? Kind Regards WeBuyBooks

Posted 5 years ago

“Awesome service! Easy and very practical.”

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Posted 5 years ago

Thank you for taking the time out of your day to leave us a review. It's great to hear that your experience using the WeBuyBooks service was a positive one. We hope to hear from you again. WeBuyBooks.

Posted 2 years ago

“Books collected 31.07. Opted for payment by cheque. All books accepted for £58.83 payment. Notification on 7.08 payment had been processed 15.08 - cheque still not arrived. Waiting until 21.08 to see if cheque has been lost in Royal Mail systems as ‘We Buy Books’ won’t cancel the cheque and change to payment by bank transfer until 21.08. We Buy Books state the 10 day wait to see if the cheque is lost is advised by the Royal Mail. It’s a shame We Buy Books don’t care enough about their customers to do something before the 10 days to ensure payment is made promptly in every circumstance. To advise that payment by PayPal / bank transfer is a safer, better option is all well and good. It is certainly no consolation to customers who have opted for payment by cheque and have experienced problems. Only time will tell if payment is made without further hassle and inconvenience but it feels criminal that a company can treat their customers in this way.”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. Unfortunately with the current pandemic there can be disruptions in the mail service, which can cause delays in the delivery of Cheques, we offer payment via Paypal and Bank Transfer for quick next day payments for our customers, customer's details are encrypted to ensure it is safe to receive payments this way. We are happy to reissue the payment we would just need the allotted time to pass for the delivery of the Cheque. Kind Regards WeBuyBooks

Posted 5 years ago

“I was a little uncertain of what to expect, but the whole process was made really easy. I packaged the books, they were collected and then a few days later I received the payment. Really pleased with the service.”

Helpful Report

Posted 5 years ago

It's fantastic to hear that you were pleased with the WeBuyBooks service. Thank you for taking the time to leave us a review and we hope to see you again soon. WeBuyBooks.

Posted 2 years ago

“Still waiting for the check to arrive.”

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Posted 5 years ago

“Very easy to use service. My only suggestion for improvement is that the app calculated that I would only need to use two boxes. However, as I already had some spare boxes to use with me, I wanted to use them instead. Yet, I couldn't change the number of boxes from 2 to 6 so in the end I had to contact you to do it for me. Other than that though, I had a lovely experience in using Webuybooks and have already recommended you to others.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. It's great to hear that you had a positive experience using the WeBuyBooks service. WeBuyBooks.

Posted 2 years ago

“Good collection service but getting payment for the books you have sent is like getting blood out of a stone!”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. I have looked into your offer and can see you had opted for a Cheque payment, we offer payment via bank transfer and Paypal if you are looking to receive future payments quicker, you can update the payment details on your account, all payment details are encrypted to ensure they are safe on your account. Kind Regards WeBuyBooks

Posted 5 years ago

“Shocking service- calls answered by teenagers who generally don’t care. Still haven’t been paid 2 weeks after they sent me an email to say I had. Go elsewhere!”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. I have looked into your offer and can see that you didn't receive the payment as you had provided incorrect payment details on your account, we then asked you to provide different details and a Cheque was sent first class out for you. Kind Regards WeBuyBooks

Posted 5 years ago

“The system works”

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Posted 5 years ago

It’s great to hear that WeBuyBooks was able to deliver a service to meet your needs. We are grateful for your feedback, and we hope to see you again soon. WeBuyBooks.

Posted 2 years ago

“Great, fast and well organised!!! Highly recommend!!!”

Helpful Report

Posted 5 years ago

We are thrilled to hear that your experience with WeBuyBooks was to your liking. We are thrilled with the feedback you have taken the time to give. We hope to see you again soon. WeBuyBooks.

Posted 2 years ago

“All worked extremely well. Quick and fair payment.”

Helpful Report

Posted 5 years ago

It’s great to hear that WeBuyBooks was able to deliver a service to meet your needs. We are grateful for your feedback, and we hope to see you again soon. WeBuyBooks.

Posted 2 years ago

“Everything went smoothly. I initially made a mistake and missed out one book on an offer, made a phone call and the problem was solved instantly and pleasantly. Really appreciate the help!”

Helpful Report

Posted 5 years ago

It’s great to hear that you are satisfied with the service that we were able to provide for you. Thank you for leaving us a review. WeBuyBooks.

Posted 2 years ago

“Speedy invoices. Excellent communications. Only one let down is collections . This is not we buy books prob but when notified sort it out immediately and communicate quickly. Overall superb to deal with.”

Helpful Report

Posted 5 years ago

Thank you for choosing to use the WeBuyBooks service, it’s great to hear that we were able to meet your expectations. Thank you for leaving a review and we hope to see you again. WeBuyBooks.

Posted 2 years ago

“Really good and efficient service!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. It's great to hear that you were pleased with the WeBuyBooks service. WeBuyBooks.

Posted 2 years ago

“Everything worked well.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review, we greatly appreciate your feedback. We are pleased that this experience with WeBuyBooks was a positive one. We hope to hear from you again. WeBuyBooks.

Posted 2 years ago

“Great app. Very easy to use and actually quite addictive! I love going around the house zapping books to see if they are worth anything! Collection of books and payment was very efficient.”

Helpful Report

Posted 5 years ago

Thank you for taking the time out of your day to leave us a review, your feedback is greatly appreciated. It's great to hear that you we pleased with the service provided for you. WeBuyBooks.

Posted 2 years ago

“Very easy to use website and service. Money paid into my account in just a few days 👍🏻”

Helpful Report

Posted 5 years ago

It's great to read that you were pleased with the service provided by WeBuyBooks. Thank you for your feedback and we hope to hear from you again. WeBuyBooks.

Posted 2 years ago

“What can I say - sold my books!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad that you found the WeBuyBooks service to your liking. We hope to hear from you again. WeBuyBooks.

Posted 2 years ago

Webuybooks is rated 4.7 based on 9,682 reviews