Webuybooks Reviews

Name: Webuybooks
Rating: 4.68

4.7 Rating 9,575 Reviews

95 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They said books were missing and did not pay full amount”

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Posted 1 year ago

“I haven't received my cheque yet, if I don't receive very soon I will be making a complain. Please look into the reason asap.”

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Posted 1 year ago

“Terrible in every way.”

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Posted 1 year ago

“We buy books are very good but evri delivery service is completely unreliable and there is no way to contact them to see what is going on. They said no one was in when I was in both days. Very unfortunate. If my parcel is damaged it won't be my fault”

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Posted 1 year ago

“A 61pence "goodwill gesture" for shambolic services - shame on you WeBuyBooks! Evri failed to collect my WeBuyBooks order # 2273158 on 3 different days. WeBuyBooks contacted Evri via their account manager, but after still sitting on my books 3 weeks later, I delivered them part-way myself, only to be advised by WeBuyBooks that one of my books' ISBN did not match ... but whose fault is that when I used their scanning system, which matched the code to a wrong ISBN? WeBuyBooks then charged me £2 for their own system error, and offered me to destroy the book or return it to me at my own costs. I suggested to customer services that WeBuyBooks cannot be serious ... After waiting 3 more business days I chatted with Gary today and found out that WeBuyBooks added 61 pence "to my trade due to the failed collection as a good will gesture" - Really? WeBuyBooks are having a laugh, right? Never again will I use their dire services - I will stick with trusted old Ziffit instead!”

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Posted 1 year ago

“The price they pay is pathetic The items are sold on eBay and while I understand that it’s a business, the bark up is massive”

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Posted 1 year ago

“No payment received for my books. This is the second time it happens. The first time, I was paid after complaining that I had sent the books, the second time, I am still waiting. Also, when the parcel was ready, the courier (Evri) did not collect. I had to take the parcel to a far away shop. Very inconvenient.”

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Posted 1 year ago

“I sent a book 12 days ago it’s allegedly lost and even though I was told I would be paid anyway I still have not had payment”

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Posted 1 year ago

“Prices are ok, but arranging delivery is to much hassle without a printer. They only use Evri/Hermes for collection. You can't use an InPost locker without a printed label (with Ziffit you can). If you don't have a printer they say you can print one at the nearest Evri Parcelshop. I've tried 3 stores this evening. The Evri device wasn't working in any of them and staff couldn't help. So I changed to collection. If you arrange a collection, you need to have a printed label. The driver won't bring one (unlike all other parcel collection services). My only option was then to cancel the collection, change back to drop off and request a label by post. Webuybooks would probably be good if they used a different courier. As it is, it's too much hassle if you don't have a printer.”

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Posted 1 year ago

“Very bad service especially the delivery. Prices are very bad .I don't recommend it ebay better”

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Posted 1 year ago

“Having sent off my parcel, I have chased my payment 3 times and am still waiting ......”

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Posted 1 year ago

“We Buy Books' customer service is poor, at least for those selling books. I've used them once and that will be the only and last time. If your experience is anything like mine, they will keep you waiting and will show no regard for your time. I am in the fortunate position of having 2 charities nearby, both of which accept books. Both of them are polite and quick. In future that is where my surplus books will go.”

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Posted 1 year ago

“Very poor service. Takes too long to pay!”

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Posted 2 years ago

We're very sorry to hear this! We do aim to pay the day after your offer arrives in our warehouse. Sometimes this can be delayed due to postal services which is out of our control. We do hope you consider us again in the future, WeBuyBooks

Posted 1 year ago

“find it difficult to write a review as the last time I raised an issue I never got a reply”

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Posted 2 years ago

“These guys scammed me twice”

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Posted 2 years ago

“Dont use. Sent books got message saying been paid.checked bank not there. Sent message to them not even answered.that was 3 weeks ago.”

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Posted 2 years ago

“Checked item contents twice before sealing box so I know everything was in there. Company claimed most of it was missing or damaged (conveniently anything they had offered me more than pennies for) this took 80% off the price offered. Avoid!!!”

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Posted 2 years ago

“Absolutely upset and disappointed. You took my books and no payment arrived. You tell me you posted a cheque… it never arrived. Im tired of dealing with your very slow live chat.. please contact me via email”

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Posted 2 years ago

“webuybooks is a last resort when I have not managed to sell a book on Amazon, Ebay or local bookshops first. The main reason is the vast and frankly indecent gap between the price at which a book sells on Amazon (say £70) and the price webuybooks offers - around £2! That's a margin of several thousand percentage points! The second reason is the rejection of so many book titles - why not offer something?”

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Posted 2 years ago

“They purchase books for £6.22, and then list them on eBay for £67.37. That’s one heck of a mark up.”

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Posted 2 years ago

Webuybooks is rated 4.7 based on 9,575 reviews