webuyanycar Reviews

Name: webuyanycar
Rating: 4.36

4.4 Rating 7,964 Reviews

85 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,964 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete waste of time, I traveled to have a car appraised today fully expecting to get chipped on the price. Not because there’s anything wrong with it “because there isn’t!” But just because that’s what they do, lure you in then offer you less. However I did not expect £1000 reduction for a tiny car park ding. Wow you’ve outdone yourselves this time.”

Helpful Report

“I am disgusted with webuyanycar. I have an old Citroen Berlingo which I no longer need and failed the MOT. On line they quoted over £600 and to my knowledge I gave as much detail as possible. When I went to the appointment in Kettering I was eventually told that after taking off the £50 fee the van was worth only £50. The van has a new battery, half a tank of diesel and a roof rack, which alone is worth over £50. WHAT A CON AND MR SCHOLFIELD SHOULD BE ASHAMED TO SUPPORT SOMETHING SUCH AS THIS.”

Helpful Report

“the price quoted then when i got there was extremely devalued. I understand for marks you have to reduce, but there were no scratches or dents only stone chips and that little too and does not reflect on taking a large chunk off from what I should receive. The sales advisor was extremely helpful but you company procedures are not customer oriented or honest.”

Helpful Report

“Robbing bastards! They will not pay the original quote”

Helpful Report

“My valuation was £800, I’ve been lied at the office, signed on their tablet, cuz the girl in the office said £500 and when I received the documents on my email it said that I’m getting £250. Don’t trust them!”

Helpful Report

Hi Viktor, I'm very sorry to hear this. Please contact talktousnow@webuyanycar.com or drop us a message via Facebook: bit.ly/WBACFB or Twitter: bit.ly/WBACTwitter and a member of the team will be able to assist you further with this. Thanks, The WBAC Team

“Was given an online quote ( and I totally understand it was a quote) of 12,000 for my car , had to rearrange the appointment for the next day, arrived at the pod at Peterborough and was immediately informed that my car was now worth 10,400 a drop of 1,600 , was told that prices drop, plummet to there death in my case , I let him inspect my car , which I thought was in good condition for a 6 year old vehicle, he came back with a price of 8,896 , so another 1,000 plus had disappeared in a matter of minutes, my advice, do not use this firm if you want a fair price cause it ain’t happening, that’s an hour of my life I’ll never get back!!!”

Helpful Report

Hi there, Thank you for taking the time to leave us your feedback, we really appreciate it. Please note, we would only ever reduce a valuation if a customer is outside of their 4 day Price Promise period, or if there are discrepancies between the information that a customer provided us with online and the vehicle itself. We’re sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Shockingly bad experience with this company, allowed to make an appointment at a site that was closed. Then had to drive across town to another site. When there the quotes price dropped by 50%. At which point we walked, terrible service, almost criminal.”

Helpful Report

Hi there, Thank you for taking the time to leave a review, we appreciate your feedback. Please accept our apologies for any inconvenience that may have been caused as a result of the branch closure. This is definitely not what we want our valued customers to experience. It does sometimes become necessary to close branches at short notice, as was the case in this instance. In regards to your valuation, please note that we would only ever reduce a valuation if a customer is outside of their 4 day Price Promise period, or if there are discrepancies between the information that a customer provided us with online and the vehicle itself. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“The payment for the car took a lot longer to reach our bank account then they said in fact at one point I asked for the car back, this is not the first time we have used them but it will be the last”

Helpful Report

Hi there, Thank you for taking the time to leave us your feedback, we really appreciate it. Payment should be made on the date detailed within your invoice, of which you should have a copy of. We’re so sorry if for any reason there was a delay on this occasion, though we’re happy to hear that funds have now been received and trust this to be fully rectified. If you do require further assistance with this, however, feel free to contact talktousnow@webuyanycar.com or drop us a message via Facebook: bit.ly/WBACFB or Twitter: bit.ly/WBACTwitter. Thanks, The WBAC Team

“The car sale itself was absolutely great but I have emailed 4 times about the returning of another car key that we accidentally left at the Reigate Office. Nobody has had the courtesy to reply to me in over a month!”

Helpful Report

Hi Ed, Thank you for taking the time to leave us your feedback, we appreciate your comments. We're sorry to hear this, please contact talktousnow@webuyanycar.com or drop us a message via Facebook: bit.ly/WBACFB or Twitter: bit.ly/WBACTwitter and a member of the team will be able to assist you further with this. Thanks, The WBAC Team

“As stated in the genuine reviews, offered £7250 by the time the small faults put into tablet, they offered £4100 These are a rip off bunch of dishonest merchants who prey on people. DO NOT ENGAGE WITH THEM.”

Helpful Report

“On line quote obviously inflated to get you to visit. Then trivial faults used to take more than quarter of value off. Very questions business ethics. Avoid.”

Helpful Report

“Waste of time. Give you a value then try to beat you down.”

Helpful Report

Hi there, Thank you for taking the time to leave us your feedback, we appreciate your comments. Please note, we would only ever reduce a valuation if a customer is outside of their 4 day Price Promise period, or if there are discrepancies between the information that a customer provided us with online and the vehicle itself. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“They are not as easy as they advertise. They advise to value your time, which if you really do, dont visit them. They give you higher valuation and then once you take out time to visit them, they slash away one third of the price. If your car is trash, sell it to them, but if it's a decent car, dont. Their valuation really downgrades the true value. They valued my car at 3800£, and then offered 3100, when even partbuy mercedes offered me 3500. So that's gow poor their valuation is. I didn't even bother negotiating.”

Helpful Report

“Absolutely useless & a waste of time !! Arrived 10 mins early for my appointment, called to say that i have arrived & the guy said will be out at the appointment time. Some 12 mins later the same person calls & asks if I'm still keeping the appointment ???????!!!!!!!!!!!!!! Comes & looks at the car & the v5 and asks if i purchased the car for a dealer or private as I've only had it 3 months, I say private & her replies 'oh sorry we can't buy it and the pre team should have told you'. Well they didn't so you've just wasted my time !!!!!”

Helpful Report

“All questions answered online and WBAC offered a good price for the car, then when I got there they offered less than half the price. A complete waste of time.”

Helpful Report

“What a sham they really are....ignore their online quote, they won't honour even iof the van/car is in prestine condition, they are awful firm with staff that have terrible attitudes”

Helpful Report

“Only left 1 star as 0 is not possible. staff rude, late, clearly unaware of Covid, and dont carry any ID. office very difficult to locate so expect the transaction to be done at the side of the road in the roughest part of town with a random person. My poorly trained random person made me an offer, told me it was valid for 7 days, then when I returned to accept 4 days later had no Audit trail to follow and offered considerably less. Nobody was available that could help her other than to ascertain she had not completed her admin following my original meeting (most on holiday or without sufficient seniority) basically told 'unlucky, we messed up but we dont know how to put it right so go away'. You cant speak to a complaints handler and they ironically call the email address for complaints "talktousnow"!!! if only! 1.5 hours sat in the car with a super spreader during a pandemic getting messed around (while she tries everything to get out of dealing with it because she has another customer waiting) and I still have the car I still need to sell. Seriously unless you are massively desperate, avoid them like Covid.”

Helpful Report

“I sold my car to WBAC, but they neglected to inform the DVLA (as they are contractually liable to do so). Now they are being difficult about paying the fine and taxed amount. It has just been a nightmare to deal with them. STAY AWAY!”

Helpful Report

“Not worth a star, Don't bother unless you want a £60 parking fine. Use the online valuation and leave it there, unless you want a parking fine. The valuation on site was poor I sold my car x2 valuation the same day. I visited the Hounslow branch and received a £60 parking fine. WBAC said:"Any customer visiting the site must therefore adhere to the parking processes laid by the parking authority. On this occasion the parking process has not been followed resulting in the fine." If I knew I had to pay for parking, I wouldn't have bothered. No mention of parking arrangements on website or by sales rep. They dragged it on for over a month and only really responded after I paid the fine, washing their hands. Daylight Robbery”

Helpful Report

“I think there are a lot of manufactured reviews here. Definitely not a good value way to sell your car - you are likely to lose 2/3 of the originally quoted value if it has a scratch, once you've got it there they assume you won't be bothered to take it away again.”

Helpful Report

Hi there, thank you for taking the time to leave us your feedback, we really appreciate it. Please note, we would only ever reduce a valuation if a customer is outside of their 4 day Price Promise period, or if there are discrepancies between the information that a customer provided us with online and the vehicle itself. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. If you have any further queries regarding your experience with us, please contact our team on Facebook here bit.ly/WBACFB, or on Twitter here: bit.ly/WBACTwitter Thanks, The WBAC Team

webuyanycar is rated 4.4 based on 7,964 reviews