webuyanycar Reviews

Name: webuyanycar
Rating: 4.36

4.4 Rating 7,964 Reviews

85 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,964 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After weeks of delays and unhelpful responses from the platform, I was beginning to feel stuck—until URF stepped in and changed the direction entirely. Right from the first interaction, their process was organized and professional. The team quickly understood the complexity of the situation, communicated openly every step of the way, and delivered a solution faster than I expected. What once seemed like a closed door turned into a smooth and successful outcome. This is the standard every digital support service should strive for. URF isn’t just solving problems—they’re redefining what exceptional customer support looks like. #CyberSupport #CustomerExperience #EffortlessSolutions #TechDrivenCare”

Helpful Report

“Do not take a non-running car to We Buy Any Car.com based by Go Outdoors car park, Coventry. They will go through their highly professional examination of the car and then offer you a ridiculous low price. You are much better just ringing up a tow truck scrap car company or scrap yard and getting more money from them, without going through the pretense of getting a better deal from WBAC.com. They just take advantage of people, the many and many unhappy reviews are a warning.”

Helpful Report

“Same experience as many others. Received on line quote after very accurate description. I was realistic and not expecting that to be met as figure is just to get you in. However car was 14 years old, one owner, in immaculate condition, fully serviced, every receipt for work done over 14 years, MOT - 2 days prior, 48k miles. Sales person checked V5C, service book, looked at car for 5 minutes, then offered 30% less than quoted figure, no explanation, no negotiation, complete disinterest. Makes you wonder what condition a car needs to be in to achieve that price. The previous day I was offered 10% less than WBAC's online quote, which I obviously took. Like many others I would never use them again.”

Helpful Report

“We buy any car staff don't pay advertised price as their staff are told this by managers If they done this they wouldn't be in Job long. They was confirmed on well known tv programme I forgot name of programme”

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“12 plat astra mint £168 Having a fkg laugh. You should be. we pay pennies.com. Wednesfield depot also 5 minutes late 10am appointment.young packy girl.rude...”

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“They successfully recovered my funds, contact them for help”

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“Absolute scam artists. Offered £6800 at the site on BQ premises. Took it in and only offered £4700 even though they had seen it and checked everything. £2200 drop in days is ridiculous. This for a 19 plate Renault Captur in grey with only 35k on the clock. Avoid these cowboys at all costs.”

Helpful Report

“How you manage to get reviews above 1 star I shall never understand. Every time I have used them they cut a large percentage off the advertised price. Yes, the staff are polite but as far as I can see that is the only positive recommendation. After the last insulting offer, I have decided never to use them again and would suggest others do the same. A local car dealer offered 250% more than there quote!”

Helpful Report

“If you use we buy any car their quotes are very misleading. I was quoted 700 but came away with 254.84. The reason for this they said was that the price quoted was they assume there is a full service history with the car, even old cars like mine, 2009. This is definitely not made clear at all.”

Helpful Report

“"Professional, Fast, and Successful Recovery!"”

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“Took my car to the Lincoln Webuyanycar like many others the online valuation bears no resemblance to the value you get once you have taken the trouble to go to the Lincoln POD on Morrisons Car Park. The salesperson was rude and unhelpful. He could not be bothered to listen or look at my car document. I got the impression that he was on a kind of bonus scheme by offering the lowest price he could come up with. Total waste of time.”

Helpful Report

“Thanks to presleyjossie @ gmail . com ,I got my money back.”

Helpful Report

“Nice enough chap but ultimately I have to echo what everybody else says, the online valuation is pure fantasy and designed to reel you in, once you get there they'll value it much lower. Even if you meet all of their assumptions (fsh and so on) they'll still scour the car for minute scratches and knock off hundreds of pounds for each and every one. The problem, at least in my case, is that the original valuation prepares you mentally for selling it, so despite a reduction is price you're already set on seeing the back of it, I accepted an offer way less than I could have achieved through ebay etc, and am now regretting it, please don't make my mistake - be prepared =)”

Helpful Report

“mrs lilograce is doing a great job all thanks to her”

Helpful Report

“I went to We Buy Any Car expecting a fair offer after getting a decent online quote. In person, the rep told me my car was in "good condition," yet they rated it as below average and dropped the offer significantly. The explanation was vague, and I felt pressured to accept the lower price on the spot. Once you hand over the keys, there's no going back — and by then, you’ve already wasted your time if you were expecting anything close to the online quote. The whole experience felt more like a bait-and-switch than a transparent transaction. If you care about getting a fair deal, I strongly suggest trying other platforms like Motorway or selling privately.”

Helpful Report

“Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn’t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn’t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome.”

Helpful Report

“Poor customer service - very inflexible and unhelpful! I was surprised at lack of human empathy as I was dealing with a bereavement sale on behalf of elderly widow, and the inflexibility - in that the sales guy did not agree to view the car even though the elderly widow was unable to drive - the sales guy was very local (5mins drive ) the car was high value item 11k and he showed no interest! This was in. Boston UK - the widow went with another dealer who was extremely helpful and empathetic too.”

Helpful Report

“Thanks to lilograce75 - @ gmail . com, I got my money back,”

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“Although the service is quick and organized the difference between offer price and actual price is shocking. After my spent time alone with my car damage appeared which was not there 30 mins earlier when I washed it”

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“A total waste of time . Estimated value to actual value was miles apart. Was met with a rude and arrogant person. Would definitely not recommend”

Helpful Report

webuyanycar is rated 4.4 based on 7,964 reviews