webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,960 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,960 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“12 plat astra mint £168 Having a fkg laugh. You should be. we pay pennies.com. Wednesfield depot also 5 minutes late 10am appointment.young packy girl.rude...”

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“They successfully recovered my funds, contact them for help”

Helpful Report

“Absolute scam artists. Offered £6800 at the site on BQ premises. Took it in and only offered £4700 even though they had seen it and checked everything. £2200 drop in days is ridiculous. This for a 19 plate Renault Captur in grey with only 35k on the clock. Avoid these cowboys at all costs.”

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“How you manage to get reviews above 1 star I shall never understand. Every time I have used them they cut a large percentage off the advertised price. Yes, the staff are polite but as far as I can see that is the only positive recommendation. After the last insulting offer, I have decided never to use them again and would suggest others do the same. A local car dealer offered 250% more than there quote!”

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“If you use we buy any car their quotes are very misleading. I was quoted 700 but came away with 254.84. The reason for this they said was that the price quoted was they assume there is a full service history with the car, even old cars like mine, 2009. This is definitely not made clear at all.”

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“"Professional, Fast, and Successful Recovery!"”

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“Took my car to the Lincoln Webuyanycar like many others the online valuation bears no resemblance to the value you get once you have taken the trouble to go to the Lincoln POD on Morrisons Car Park. The salesperson was rude and unhelpful. He could not be bothered to listen or look at my car document. I got the impression that he was on a kind of bonus scheme by offering the lowest price he could come up with. Total waste of time.”

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“Thanks to presleyjossie @ gmail . com ,I got my money back.”

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“Nice enough chap but ultimately I have to echo what everybody else says, the online valuation is pure fantasy and designed to reel you in, once you get there they'll value it much lower. Even if you meet all of their assumptions (fsh and so on) they'll still scour the car for minute scratches and knock off hundreds of pounds for each and every one. The problem, at least in my case, is that the original valuation prepares you mentally for selling it, so despite a reduction is price you're already set on seeing the back of it, I accepted an offer way less than I could have achieved through ebay etc, and am now regretting it, please don't make my mistake - be prepared =)”

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“I went to We Buy Any Car expecting a fair offer after getting a decent online quote. In person, the rep told me my car was in "good condition," yet they rated it as below average and dropped the offer significantly. The explanation was vague, and I felt pressured to accept the lower price on the spot. Once you hand over the keys, there's no going back — and by then, you’ve already wasted your time if you were expecting anything close to the online quote. The whole experience felt more like a bait-and-switch than a transparent transaction. If you care about getting a fair deal, I strongly suggest trying other platforms like Motorway or selling privately.”

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“Poor customer service - very inflexible and unhelpful! I was surprised at lack of human empathy as I was dealing with a bereavement sale on behalf of elderly widow, and the inflexibility - in that the sales guy did not agree to view the car even though the elderly widow was unable to drive - the sales guy was very local (5mins drive ) the car was high value item 11k and he showed no interest! This was in. Boston UK - the widow went with another dealer who was extremely helpful and empathetic too.”

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“A total waste of time . Estimated value to actual value was miles apart. Was met with a rude and arrogant person. Would definitely not recommend”

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“total waste of time”

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“Extremely disappointed with WeBuyAnyCar. The staff was rude and unprofessional. The person I dealt with completely ignored the online quote and offered a much lower price, blaming a few general scratches—which you'd fully expect on a 16-year-old car. When I questioned the drop in value, he was dismissive and rude, basically saying “this is how we do it.” I even mentioned this had happened before, and he replied, “Then why are you trying us again?”—which felt like an admission that they scam people and don’t expect them to return. If wear and tear is going to massively affect the price, they shouldn't be giving inflated online quotes. It felt like a classic bait-and-switch. They really need to hire staff who know how to treat customers with basic respect. Avoid if you can.”

Helpful Report

Thank you for taking the time to leave us your feedback, we appreciate your comments. When you obtain your online valuation we make several assumptions about your vehicle: • Your car has over 6 months MOT. • Your car isn’t an import. • Your vehicle hasn’t ever been subject to an insurance write off or used for private hire, rental, driving tuition or as a police vehicle. • Your car hasn’t a personalised registration plate. • Your car has no damage, including interior and mechanical. • Your car isn't a non-runner • You have two sets of keys • The car has a full service history The online valuation process gives you the opportunity to update the assumptions and declare any vehicle damage. Any amendments will be factored into the valuation. On attending the onsite appraisal our buyer will ask you to accompany them whilst they inspect your car. We always carry out an on-site inspection of a vehicle before we offer to buy it. If we consider that its value is affected by any aspect of its history or condition, including any unusual feature or customisation which was not apparent to us when we gave the online valuation, the price that we offer will differ from the online valuation. If the condition of the car entered online matches our assessment of your car then we offer a price which matches the online valuation. We hope this helps to clarify the matter. I am sorry to hear you also felt that our buyer was rude. If you can send us some further information to talktousnow@webuyanycar.com we will investigate this further and ensure the behaviour is not repeated.

“Avoid at all costs. Was offered £350 for a honda civic 2013 with 12800 miles on it. Sold the car a week later privately for £1500. Had an offer of £1000 prior to visiting WBAC but held off to see what their valuation would be. Sales person seemed surprised at the £1000 offer. Would never recommend this company absolute gangsters.”

Helpful Report

“I tried to sell my Honda Jazz to them. It is in good condition and had been regularly serviced, for which I had evidence. It is an 06 reg and has done 86, 000 miles and I have had for 14 years. Apart from taking it to the dealer, my son who worked for Honda for years, kept an eye on it for me. Online WBAC offered £740. On the day we had the appt. they offered £250. I sold it in the evening to one of my neighbours for £650.”

Helpful Report

Hi, thank you for your feedback and sorry to hear you were unhappy with your final valuation. Please note, we would only ever reduce a valuation if a customer is outside of their 4 day Price Promise period, or if there are discrepancies between the information that a customer provided us with online and the vehicle itself. We use exactly the same pricing system on our website as our buyers do in branch. Therefore if the condition/details of the car entered online matches our assessment of your car, then we offer a price which matches the online valuation. However if the details provided online are not accurate this will affect the final price offered. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. If you would like to discuss further, please email us via talktousnow@webuyanycar.com

“To whom it may concern I would first of all like to state I have sold many cars via your business and never had an issue until now. My complaint is as follows - I brought my car in on Friday 13th 2024 to be valued. I was given a price which I thought was low but understood this was the best price at the time. The consultant I spoke to was Ramona Precup. She was very helpful and said to me VERY CLEARLY if i booked a further appointment for Monday the price i was told would be the same and may even be higher. With that I booked a further appointment while I was there. In all honesty I could have sold it there and then or even the next day but on the prospect of a better price I held off with the guarantee from her that the price would be held. So today i returned back only to be told that the price i was given had gone down by £130 and the price on Friday is only valid for the day that's not what was told! Ramona was very clear she did not state any conditions other than the car in the same state i would like to point out my mileage did change by just over 100 miles. I had little or no choice and had to sell the car today as your branches are closed tomorrow and my new car is coming Wednesday. As a valued customer I appreciate you taking this into account and paying back my £130 i was expecting. I sent this to them and was told tough luck the policy states I am very sorry but we can only guarantee an offer for 4 days from the date of the valuation and not from the appointmnet date. SO DONT TRUST THEM”

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“Right now, I have no access to my account, and the email I had for support returned an error, stating that the domain is gone! I can't fully express how I feel about this, and it seemed like my hard-earned money was lost forever. Fortunately, I got my money back thanks to lilo grace 75 @ gmail * C0M. If you're facing a similar issue, I suggest reaching out to them for assistance in recovering your funds. you can also reach them on WhatsApp ‪+1=615=414=15=62”

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webuyanycar is rated 4.4 based on 7,960 reviews