webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,952 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,952 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice enough chap but ultimately I have to echo what everybody else says, the online valuation is pure fantasy and designed to reel you in, once you get there they'll value it much lower. Even if you meet all of their assumptions (fsh and so on) they'll still scour the car for minute scratches and knock off hundreds of pounds for each and every one. The problem, at least in my case, is that the original valuation prepares you mentally for selling it, so despite a reduction is price you're already set on seeing the back of it, I accepted an offer way less than I could have achieved through ebay etc, and am now regretting it, please don't make my mistake - be prepared =)”

Helpful Report

“I went to We Buy Any Car expecting a fair offer after getting a decent online quote. In person, the rep told me my car was in "good condition," yet they rated it as below average and dropped the offer significantly. The explanation was vague, and I felt pressured to accept the lower price on the spot. Once you hand over the keys, there's no going back — and by then, you’ve already wasted your time if you were expecting anything close to the online quote. The whole experience felt more like a bait-and-switch than a transparent transaction. If you care about getting a fair deal, I strongly suggest trying other platforms like Motorway or selling privately.”

Helpful Report

“Poor customer service - very inflexible and unhelpful! I was surprised at lack of human empathy as I was dealing with a bereavement sale on behalf of elderly widow, and the inflexibility - in that the sales guy did not agree to view the car even though the elderly widow was unable to drive - the sales guy was very local (5mins drive ) the car was high value item 11k and he showed no interest! This was in. Boston UK - the widow went with another dealer who was extremely helpful and empathetic too.”

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“A total waste of time . Estimated value to actual value was miles apart. Was met with a rude and arrogant person. Would definitely not recommend”

Helpful Report

“total waste of time”

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“Extremely disappointed with WeBuyAnyCar. The staff was rude and unprofessional. The person I dealt with completely ignored the online quote and offered a much lower price, blaming a few general scratches—which you'd fully expect on a 16-year-old car. When I questioned the drop in value, he was dismissive and rude, basically saying “this is how we do it.” I even mentioned this had happened before, and he replied, “Then why are you trying us again?”—which felt like an admission that they scam people and don’t expect them to return. If wear and tear is going to massively affect the price, they shouldn't be giving inflated online quotes. It felt like a classic bait-and-switch. They really need to hire staff who know how to treat customers with basic respect. Avoid if you can.”

Helpful Report

Thank you for taking the time to leave us your feedback, we appreciate your comments. When you obtain your online valuation we make several assumptions about your vehicle: • Your car has over 6 months MOT. • Your car isn’t an import. • Your vehicle hasn’t ever been subject to an insurance write off or used for private hire, rental, driving tuition or as a police vehicle. • Your car hasn’t a personalised registration plate. • Your car has no damage, including interior and mechanical. • Your car isn't a non-runner • You have two sets of keys • The car has a full service history The online valuation process gives you the opportunity to update the assumptions and declare any vehicle damage. Any amendments will be factored into the valuation. On attending the onsite appraisal our buyer will ask you to accompany them whilst they inspect your car. We always carry out an on-site inspection of a vehicle before we offer to buy it. If we consider that its value is affected by any aspect of its history or condition, including any unusual feature or customisation which was not apparent to us when we gave the online valuation, the price that we offer will differ from the online valuation. If the condition of the car entered online matches our assessment of your car then we offer a price which matches the online valuation. We hope this helps to clarify the matter. I am sorry to hear you also felt that our buyer was rude. If you can send us some further information to talktousnow@webuyanycar.com we will investigate this further and ensure the behaviour is not repeated.

“Avoid at all costs. Was offered £350 for a honda civic 2013 with 12800 miles on it. Sold the car a week later privately for £1500. Had an offer of £1000 prior to visiting WBAC but held off to see what their valuation would be. Sales person seemed surprised at the £1000 offer. Would never recommend this company absolute gangsters.”

Helpful Report

“I tried to sell my Honda Jazz to them. It is in good condition and had been regularly serviced, for which I had evidence. It is an 06 reg and has done 86, 000 miles and I have had for 14 years. Apart from taking it to the dealer, my son who worked for Honda for years, kept an eye on it for me. Online WBAC offered £740. On the day we had the appt. they offered £250. I sold it in the evening to one of my neighbours for £650.”

Helpful Report

Hi, thank you for your feedback and sorry to hear you were unhappy with your final valuation. Please note, we would only ever reduce a valuation if a customer is outside of their 4 day Price Promise period, or if there are discrepancies between the information that a customer provided us with online and the vehicle itself. We use exactly the same pricing system on our website as our buyers do in branch. Therefore if the condition/details of the car entered online matches our assessment of your car, then we offer a price which matches the online valuation. However if the details provided online are not accurate this will affect the final price offered. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. If you would like to discuss further, please email us via talktousnow@webuyanycar.com

“To whom it may concern I would first of all like to state I have sold many cars via your business and never had an issue until now. My complaint is as follows - I brought my car in on Friday 13th 2024 to be valued. I was given a price which I thought was low but understood this was the best price at the time. The consultant I spoke to was Ramona Precup. She was very helpful and said to me VERY CLEARLY if i booked a further appointment for Monday the price i was told would be the same and may even be higher. With that I booked a further appointment while I was there. In all honesty I could have sold it there and then or even the next day but on the prospect of a better price I held off with the guarantee from her that the price would be held. So today i returned back only to be told that the price i was given had gone down by £130 and the price on Friday is only valid for the day that's not what was told! Ramona was very clear she did not state any conditions other than the car in the same state i would like to point out my mileage did change by just over 100 miles. I had little or no choice and had to sell the car today as your branches are closed tomorrow and my new car is coming Wednesday. As a valued customer I appreciate you taking this into account and paying back my £130 i was expecting. I sent this to them and was told tough luck the policy states I am very sorry but we can only guarantee an offer for 4 days from the date of the valuation and not from the appointmnet date. SO DONT TRUST THEM”

Helpful Report

“Unprepared individuals should avoid this hazardous area. My experience is a strong cautionary tale to approach slowly and with caution. The shocking realization that I had become a victim of a crafty scam made me realize how crucial it is to do extensive research before utilizing any financial services. I'm glad I found lilo grace 75 @ 𝘨𝘮𝘢𝘪𝘭 . 𝘤𝘰𝘮 𝘞hatsApp: +1__(615)__414__(15)__62 as the professionals there provided invaluable help and helped me through the challenging processes to recover my money from these dishonest brokers.”

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“Right now, I have no access to my account, and the email I had for support returned an error, stating that the domain is gone! I can't fully express how I feel about this, and it seemed like my hard-earned money was lost forever. Fortunately, I got my money back thanks to lilo grace 75 @ gmail * C0M. If you're facing a similar issue, I suggest reaching out to them for assistance in recovering your funds. you can also reach them on WhatsApp ‪+1=615=414=15=62”

Helpful Report

“After I lost SEK 300,000 in a high-return investment scheme that turned out to be a scam. I discovered Mrs. Doris Ashley through a simple Google search and reached out for help. Their forensic team worked diligently, tracking my funds and offering detailed recovery reports. Thanks to their efforts, I was able to recover a large portion of my investment. If you’ve been scammed online, Doris Ashley should be your go-to. Simply provide them with all the relevant information, and their professionals will handle the rest. Email: dorisashley71 (@) gmail com WHATSAPP: +1--(404)--721---56--08”

Helpful Report

“I wanted to sell an old car and received a valuation online. The valuation started relatively low and then increased with persistent and continuous emails until the point I was ready to sell. I arranged the visit and agreed to sell the car. I guess you could say this process was successful for WBAC. However, despite being told that the car was in good condition, better than average with a good engine the ‘updated’ offer was less than a third of the original offer. The dealer shrugged and said that’s the best he can do and he was bonused on what he bought. I guess I shouldn’t be surprised that a car dealer is set up to behave in such an cliched unscrupulous way, probably more a kin to scammers on the Internet luring people in, only to try and exploit the desparate, weak and vulnerable by stealing their cars. What a sham.”

Helpful Report

“**Review of We Buy Any Car: A Nightmare Selling Experience** I recently sold my car to We Buy Any Car, and I can honestly say it has been the worst experience I've ever had in a car sale. It’s now been six days since the sale, and I still haven’t received payment. To make matters worse, the company seems to be fabricating stories about me being a motor trader, claiming that this prevents them from completing the purchase. This is completely untrue and feels like a desperate attempt to justify their mishandling of the transaction. I’ve spoken to three different representatives, and each one has given me a different excuse for why they can’t process the payment or return my car. It’s incredibly frustrating to deal with such a lack of communication and consistency. On top of that, no one seems to know where my car is. It’s as if it has vanished into thin air! I would not recommend We Buy Any Car to anyone. If you’re considering selling your vehicle, do yourself a favor and go with a more reputable option like Motorway or Carwow. My experience has been a complete nightmare, and I urge others to steer clear of this company. Save yourself the hassle and choose a platform that values transparency and customer service.”

Helpful Report

“I wasted my time! I applied online and got one price for my car, but when I met the dealer he gave me a price more than 10 times lower when I was absolutely honest about the condition of the car online already. I don't understand either why a copy of my driving licence and V5C was taken before we agree about the sell? Additionally I was bothered few times by phone calls during my work from the dealer to "confirm that I am coming" when the appointment was booked during normal opening hours of the branch! Terrible experience and I will never recommend them!”

Helpful Report

“We buy any car does a good job of luring you on on those ridiculous adverts. I certainly did not leave there singing or dancing. I was quoted £3800 for my car online (this was approximately £1200 below the cheapest make and model for my car on autotrader). I was prepared for this quote and understand the need for the middle man, who like to make a quick buck from doing nothing, to have their way. When I got to We buy any car, whilst initially looking positive, they took off £1000 for 2 new alloys and a small scratch. I knew I’d be silly to sell it to them so walked away. I was worried about selling privately but braved it and the process was so easy. I sold the car within a week for £5000. 🥳🥳 Do not go with WeBuyAnyCar!!!!!!”

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“£1300 less than online quote, for a few miniscule chips, a worn tyre and a small scuff... ripp off merchants.”

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“Probably worst ever bottom of pile Carwow Motorway Then We buy any car will be making it a mission To let people know not to entertain them Promise a price then get there mag glass Out to see a tiny stone chip and knock £500 off total waste of time and fuel”

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“10 year old car, immaculate, low milage one owner, full service history, tyre bill everything. He examined every sheet of paper) - was I under investigation? The WBAC origional on -line quote was higher than dealer for trade in. I asked for appointment to confirm this, but was told it didn't work like that, they - buy on the day. Spoke on the phone, said if everything was as I said I would receive the full quote. I rearranged appointment to get a lift home. They already had MOT date, so all good. After inspection the offer was reduced by £700. They claimed scratches, stone marks on the bonnet, MOT due in 2 months, alloy wheels (2) marked. The so called scratches I rubbed off with a hanky, the 3 pin (so tiny) I had never noticed ! (They are going to reduced the price quote for this on every car if they quoted these on a 10 year car) the wheels I had no idea, but again, we are talking about a 10 year car. Which if I was buying, I wouldn't be bothered about. We are not talking dents. The extra mileage - come on, a couple of trips to the shops since I was asked. I felt very deceived - i lost hundreds by not going with the dealer, totally and knowingly, WBAC seeks to mis lead. Losing £700 on an older car is significant- couldnt understand how it could be so much. Sold it to the first garage I found- yes I got more, but not as much as the dealer offered. I just sold it quickly as I really felt scammed. WBAC even took my photo, because people claimed that someone else sold their car without their permission. More I think, they sold, then realised they could have got more elsewhere. From my experience if the trade in quote is near enough, just do that! Avoid the stress!”

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“Car I sold you is up for resale at £7777.00,you gave me under £2000.00,i feel scammed big time.”

Helpful Report

webuyanycar is rated 4.4 based on 7,952 reviews