webuyanycar Reviews

Name: webuyanycar
Rating: 4.37

4.4 Rating 7,952 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,952 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn’t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn’t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome.”

Helpful Report

“Friendly staff and very efficient paperwork - all electronic. Was hard to find the location in Braintree - perhaps a telephone number to contact if in difficulty? Got hammered on the price - 34% reduction on the 'guarenteed price" - read the small print...”

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“It didn't. The service was slick and friendly but the initial offer was reduced by 40%. Reason given was 2 very small repaired paint chips classed as having been paint and body repairs. Ridiculous, never use them again.”

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“Could give better prices.”

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“Very disappointed with the money l got, but having been widowed, l had no choice than to sell my darling husband's car. The We Buy Any Car chap was kind, talkative and made the process easy as possible.”

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“barnstaple staff were great booking appoinment was great. payment was prompt and great. but gettting a speeding fine through the post... after they took possesion was not great.... where who why what was my ex car doing speeding...when it had no mot etc.... lol”

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“The person I delt with was ok. The final quote was half the quote on the Internet. What a waste of my time. Have sold the cat for three times there offer. Wouldn't ever use again”

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“Was a little upset at price in end but person dealing with it was very polite and explained things that they look for.”

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“Well obviously the price quoted is not the one you get. After you tear the car to pieces you get to the real price, your price. Take it or leave it”

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“Don’t take your car to we buy any car.cowboys.sell to motorway. No administration fee. You have been warned”

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“Prompt service and dealth with the sale very well, kept informed throughout and money paid in fairly quickly. Valuation could always be more but it's to be expected that you will never get what you paid out for it. It is quick and easy though. Exmouth branch, would recommend. Thankyou.”

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“Price online is good but when you bring your car and assess is deference price , is not good.”

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“Disappointed as the quoted price guarantee was not honoured despite no faults found.”

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“Does anyone get anything near the valuation? I've used them twice and they've knocked off a few hundred quid both times.”

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“Unfortunately there was a complication added to the sale due my having recently registered the car but that was resolved after a few terse emails. Otherwise it was a reasonably pain free transaction.”

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“Person I dealt with was knowledgeable and helpful and efficient. Was slightly disappointed because the price they quote to get you to the appointment and the one you received is normally very different but I expected some down grade. Also there is no excuse to charge such a large banking fee to get your own sales proceeds quicker.”

Helpful Report

“What was disappointed with the payment I received after being told the valuation of my car”

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“I think the bit before you get to the appointment needs to be more accurate, £600 difference between online quote and on the day quote. The full process is east in the respective of selling a car quickly though.”

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“Chris was great. The price you offer on the we is purely to entice people in and give them false hope. The gap between web and the actual offer is big.”

Helpful Report

“Pros: Quick and professional. Respectful and friendly car technician. Process easy and pleasant. No stress. Mid: First value too low,2nd better and £400 lower than hoped for. Cons: £75 fee shouldn't be required. Also a wait of 4 working days for bank transfer for payment bit ridiculous, why hold on for that long (6 days in my case because of weekend). Always comes over as a bit dodgy when companies do this, although they will transfer next day if you pay them extra £30. Hence for this reason only, a 2 star reduction.”

Helpful Report

webuyanycar is rated 4.4 based on 7,952 reviews