webuyanycar Reviews

Name: webuyanycar
Rating: 4.36

4.4 Rating 7,964 Reviews

85 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,964 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

Visit Website

Write Your review

Tell us how webuyanycar made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reduced the price when I walked into their store by giving unnecessary reasons.”

Helpful Report

“The process and experience varies greatly between Sales people. I encountered either ends of the spectrum I never expected to receive the quote online but got told by 3 staff my car was excellent condition. Then got offered £1000 below online price by 2 staff!”

Helpful Report

“At the moment I would not recommend webuyanycar as I have not had a copy of my invoice.if you send me the invoice it would be 5 out of 5”

Helpful Report

“We buy any car purchased a car from a deceased customer which was on finance and did not know the process of dealing with such a delicate case. They do not understand how to settle finance on a open settlement and have and continue to cause stress to the deceased family. PLEAE AVOID THIS COMPANY”

Helpful Report

“Offered £1300 got £421. Could of got £800 trade in but because of the higher offer from we buy any car did not take trade in. And I would never recommend to anybody. We live and learn.# daylight robbery..”

Helpful Report

“Bad service”

Helpful Report

“When we arrived at the worksop branch of webuyanycar.com the sales member Ben Leach came across unbothered, didnt particularly wish to communicate and rude.”

Helpful Report

Hi Sophie, Thank you for taking the time to leave us your feedback. We're really disappointed to hear this. This isn't the level of customer service that we aim to provide and we apologise if we fell short of both your expectations and ours on this occasion. We appreciate you bringing this to our attention and will indeed feed this back, ensuring that any required support/training is provided. Furthermore, we hope you'll consider this to be an isolated incident. If there's anything more we can help with, please drop us a message on Facebook: http://bit.ly/WBACFB or Twitter: http://bit.ly/WBACTwitter. Thanks, The WBAC Team

“I have not sold a car why are you sending me details telling me I have? Why have you told the DVLA I have done this????”

Helpful Report

“You get a price then you turn up and they drop it by £400 and charge you to get paid”

Helpful Report

Hi there, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Wouldn't even bother looking at the offer given. I lost £1000 in valuation because of a small bump on the bonnet. They make it sound good to reel you in but find anything they can to chop it down. If I didn't have to get rid of the van I'd have sold it privately.”

Helpful Report

“Total rip off”

Helpful Report

Hi there, Thank you for your review. We're sorry to hear that you felt your experience to be 1*. We would really appreciate it if you could update your review to provide us some feedback so that we can work on making improvements. Thanks, The WBAC Team

“My appointment was at 14:50 didn’t sell the car till 6pm Absolute shocking The person that worked there was a good guy and tried his best. It’s the management that need looking at”

Helpful Report

“Friendly people, however, the software which reduces the valuation when you get there is a little bit harsh, I do feel at that point subconsciously prays on the week”

Helpful Report

Hi Russell, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“I had £275 wiped off the value of the car as the last mechanic made a mistake on the mileage ie previous year 85k latest failed at 90k then passed 3 days later at 150k obviously a silly mistake but you knocked £275 off the value…won’t be recommending”

Helpful Report

“Bunch of crooks. They will offer a LOT less than others. On my 6yr old Qashqai they offered almost £2000 less than other well known car-buying companies.”

Helpful Report

“Ripoff....”

Helpful Report

“I was very impressed with the way webuyanycar dealt with the transaction”

Helpful Report

“Worst company ever dealt with. Customer service next to nothing. Arnold clark is better. Next day payment is absolutely waste of time”

Helpful Report

“Never sell to this amateur company rather go to someone else. They don't pay you and rip you off.”

Helpful Report

“Took over an hour. Random reasons were given to try and justify price reduction”

Helpful Report

webuyanycar is rated 4.4 based on 7,964 reviews