webuyanycar Reviews

Name: webuyanycar
Rating: 4.36

4.4 Rating 7,980 Reviews

85 %

of reviewers recommend webuyanycar

Company Reviews

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About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My log book was sent of by yourselves after we agreed a price and I accepted the next day I was contacted offering me a different price which was the difference of over 1500 pounds less this was three weeks ago I declined and collected my car 3 weeks later I am still waiting on my log book to be sent back to me and have missed 4 opportunities to sell there was a minor fault which was made by my Merchanic during servicing which he rectified within 5 mins now I am waiting still for my log book it has inconvenienced me greatly .”

Helpful Report

“I got a decent price for my car but when I got home I released I had left a pair of sunglasses in I went back and the car had gone to the auction house the guy was not very helpful I phoned the auction house and they said they would get back to me but never did”

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“Had a letter from police asking for details of owner/driver of the car in relation to a fine, after the date I sold car to we buy any car. Had to send proof of sale etc.”

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“I have put two cars to we buy any car and on both occasions I received better offerers from other traders and have taken up the better offers”

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“The young sales man, performed his role very well & was polite. The company values towards a customer was appalling. Dishonest about so many hidden fees & still no payment 5 days later.”

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“Terrible!!!!”

Helpful Report

Hi Eloise, Thank you for your review. We're sorry to hear that you felt your experience to be 1*. We would really appreciate it if you could update your review to provide us some feedback so that we can work on making improvements. Thanks, The WBAC Team

“Rip off they offer you one amount and when you take your car in it half's I would never use them again also on the advert it says the money goes into your account straight away I have been told 4 working days”

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“They don't look at what extra features u have in ur car. U may have paid £3000 or £4000 extra for the features u have in ur car. But they would never care about that and give u the most rubbish price u can get for ur car. Please don't waste your time selling ur car in webuyanycar. What quote was provided to me when I went to them They didn't even come close to that price. Unbelievable!”

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“i bought it for £1100 two weeks ago, the value was £750 they buy from me £400? they hiding cost change and the then you will get paid with int day or any other day the coe will be £24 fee what a scum I shole bused eBay i will get more money than this scum company”

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“Knocked 500 pound off my offer price for some light scratches to rear bumper which would of polished out a minor dent to quarter and stone chios in bonnet. Joke”

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“Online value last week £10000 this week £7495 in another 4 weeks I better give it to them how can it be over £2500 less only done 20miles between quotes 🤔a con I think 🤔”

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“Gentleman was very odd.”

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“I can’t understand why your man has devalued the body work from his colleagues in less than a week it is absolutely criminal and a £2000 devaluation is disgusting and I shall make sure I take to every media platform possible to explain this !!”

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“Philip Schofield hang you head in shame promoting these guys ! Typical tactics offer you the highest price but when you arrive you car will have a forensic examination worthy of any top quality police investigation - Then you will have the teeth sucking news that your second hand car is surprisingly not in the fresh off the production line, showroom, new car mint condition they were apparently expecting. After picking every micro chip, stone dent in your tyre tread, your back seat has a dog hair on it and any other possible reason/excuse they can think of, they will proceed to down grade your once attractive offer before putting the boot in with their laughable fees ! It is clear they over inflate prices just to get you there and once there are made to give an "on the spot" decision - which only goes to show you that such high pressure techniques are their favoured way of doing business not found in my experience with more reputable companies in the business. For comparison I and my family have previously used Cazoo, Evans Halshaw and Arnold Clark to sell on my second hand cars - they were ALL good experiences and as long as you are realistic with your car's condition let me tell you they are a complete dream to deal with compared to these guys. All three gave the exact amount that they had quoted, paid quickly and were extremely professional. Don't waste your time with the WBAC sharks - their business model is shameless !”

Helpful Report

“Absolutely awful - appointment booked and branch closed when turned up for appointment.”

Helpful Report

Thank you for providing your feedback and please accept our apologies for any inconvenience that may have been caused as a result of the branch closure. This is definitely not what we want our valued customers to experience. It does sometimes become necessary to close branches at short notice as was the case in this instance, however attempts are made where possible to advise the affected customers. Once again I wish to apologise that your experience with us fell short of what we would have expected. We realise this experience hasn't been as positive as you'd hoped, but we hope you'll consider this an isolated incident and give us another chance in the future. If we can be of any further assistance, please don't hesitate to get in touch and we'll be more than happy to assist you accordingly. Thanks, The WBAC Team

“Rip Off stay away from these People”

Helpful Report

Hi there, Thank you for your review. We're sorry to hear that you felt your experience to be 1*. We would really appreciate it if you could update your review to provide us with some feedback so that we can work on making improvements. Thanks, The WBAC Team

“It was what I expected, the money they first offer will most likely plummet to something far different.”

Helpful Report

“They pay the same price for a standard car to one where added extras have been put on at the dealership”

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“The final price offered is way lower then the quoted price almost by 10% lower”

Helpful Report

Hi there, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“customer service not good”

Helpful Report

Hi there, Thank you for taking the time to leave us your feedback. We're really disappointed to hear this. This isn't the level of customer service that we aim to provide and we apologise if we fell short of both your expectations and ours on this occasion. We appreciate you bringing this to our attention and will indeed feed this back, ensuring that any required support/training is provided. Furthermore, we hope you'll consider this to be an isolated incident. If there's anything more we can help with, please drop us a message on Facebook: http://bit.ly/WBACFB or Twitter: http://bit.ly/WBACTwitter. Thanks, The WBAC Team

webuyanycar is rated 4.4 based on 7,980 reviews