webuyanycar Reviews

Name: webuyanycar
Rating: 4.36

4.4 Rating 7,964 Reviews

85 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,964 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Philip Schofield hang you head in shame promoting these guys ! Typical tactics offer you the highest price but when you arrive you car will have a forensic examination worthy of any top quality police investigation - Then you will have the teeth sucking news that your second hand car is surprisingly not in the fresh off the production line, showroom, new car mint condition they were apparently expecting. After picking every micro chip, stone dent in your tyre tread, your back seat has a dog hair on it and any other possible reason/excuse they can think of, they will proceed to down grade your once attractive offer before putting the boot in with their laughable fees ! It is clear they over inflate prices just to get you there and once there are made to give an "on the spot" decision - which only goes to show you that such high pressure techniques are their favoured way of doing business not found in my experience with more reputable companies in the business. For comparison I and my family have previously used Cazoo, Evans Halshaw and Arnold Clark to sell on my second hand cars - they were ALL good experiences and as long as you are realistic with your car's condition let me tell you they are a complete dream to deal with compared to these guys. All three gave the exact amount that they had quoted, paid quickly and were extremely professional. Don't waste your time with the WBAC sharks - their business model is shameless !”

Helpful Report

“Absolutely awful - appointment booked and branch closed when turned up for appointment.”

Helpful Report

Thank you for providing your feedback and please accept our apologies for any inconvenience that may have been caused as a result of the branch closure. This is definitely not what we want our valued customers to experience. It does sometimes become necessary to close branches at short notice as was the case in this instance, however attempts are made where possible to advise the affected customers. Once again I wish to apologise that your experience with us fell short of what we would have expected. We realise this experience hasn't been as positive as you'd hoped, but we hope you'll consider this an isolated incident and give us another chance in the future. If we can be of any further assistance, please don't hesitate to get in touch and we'll be more than happy to assist you accordingly. Thanks, The WBAC Team

“Rip Off stay away from these People”

Helpful Report

Hi there, Thank you for your review. We're sorry to hear that you felt your experience to be 1*. We would really appreciate it if you could update your review to provide us with some feedback so that we can work on making improvements. Thanks, The WBAC Team

“It was what I expected, the money they first offer will most likely plummet to something far different.”

Helpful Report

“They pay the same price for a standard car to one where added extras have been put on at the dealership”

Helpful Report

“The final price offered is way lower then the quoted price almost by 10% lower”

Helpful Report

Hi there, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“customer service not good”

Helpful Report

Hi there, Thank you for taking the time to leave us your feedback. We're really disappointed to hear this. This isn't the level of customer service that we aim to provide and we apologise if we fell short of both your expectations and ours on this occasion. We appreciate you bringing this to our attention and will indeed feed this back, ensuring that any required support/training is provided. Furthermore, we hope you'll consider this to be an isolated incident. If there's anything more we can help with, please drop us a message on Facebook: http://bit.ly/WBACFB or Twitter: http://bit.ly/WBACTwitter. Thanks, The WBAC Team

“Had finance to settle, said that it would go through in time. Unfortunately, have woken up this morning to see that the payment has been taken out of my bank account. Will have to call branch when it opens, but from past experience they don’t answer the phone”

Helpful Report

“You appear to have the wrong email address. I have never owned a Citroen Berlingo so obviously did not sell it either - through you or anyone else. I suggest you find an alternative way of contacting your customer as he will not have received any of the emails you have sent to me, including his invoice.”

Helpful Report

“Poor price for the vehicle”

Helpful Report

Hi there, Thank you for taking the time to leave us feedback. I'm sorry to hear that you weren't satisfied with the price offered. The vehicle market changes regularly and we therefore update our prices every day, based on current market conditions. We have a team of Pricing Analysts who are constantly monitoring the value of used cars. They track various factors such as demand, availability of a particular model and current sale prices we are experiencing for such vehicles. We are constantly adjusting our valuations in response to the fluctuations and we therefore offer a 4 day guarantee period on our valuations as this protects customers against any changes in the market during this period. I hope this helps you to understand our processes. Thanks, The WBAC Team

“Much lower price than offered”

Helpful Report

Hi Maisie, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“The price I was given over the internet was £5850 I felt that was a bit low. But I was desperate to sell so I went down to the centre The price I was given there was £5050 but I was desperate to sell so I excepted. My advice is if your not desperate go else where”

Helpful Report

“Valuation very poor”

Helpful Report

Hi there, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Car was massively undervalued from quote originally given. It was only 50% of the value because of a faint rattle in the engine. We were also left for our appointment for 45 minutes in the rain and couldn’t get through to the office”

Helpful Report

“I had a great experience with your representative at your Paisley office. He was very professional and efficient. I can’t praise him enough. However, I had a horrendous experience with your representative in Linwood. He was rude and dismissive to the point I just drove away and made a different appointment at another branch.”

Helpful Report

“Don't use this company, they are nothing but swindlers, my son sold his first car to them, he was told it was worth £60.00 then later found out that they sold it on for £600.00 we were utterly disgusted by this.”

Helpful Report

“The valuation webuyanycar gave for an 8+ year old ford fiesta with partial service history was GBP 5,345. The car had under 60,000 miles and was last serviced by ford. It was an excellent car - in and out. When I took the car to your centre in Camberley, I was offered GBP 4,100 - because of minor (and hardly visible) stone chips - I had to be about 3cm from the stone chip to see it! Also, there were MINOR scuffs on the alloy wheels -I don't know whether you expect a brand new car body on an 8+ year old car! It feels like a total scam to me - the valuation on their site is not realistic and impossible to achieve in real life; it's to lure people in - which is less than honest I would say! I was naïve enough to trust the valuation, so I had arranged to pick up my new car on the next day. Therefore had to sell at over GBP 1,000 loss to make up the payment for the new car. LESSON LEARNED! Be honest and open about the valuation. I will let others know to take your valuations with a heavy dose of a pinch of salt.”

Helpful Report

“We agreed a price with the representative at Dobbies garden centre, lasswade and we’re told we would get a confirmation email very shortly and that the funds would be transferred to our account within 24 hours as we agreed to pay an extra £25 for this process. 25 hours late we have had no email from We Buy any car and no sign of the funds. Despite leaving voicemails at this office and emailing, we still await our funds and any response!”

Helpful Report

“Everything you do is geared up to reducing the value of cars even if they are in mint condition. Never give the quoted value even if the like mine was better than new .”

Helpful Report

“You mislead the public by giving a valuation that you don’t intend on paying out and then try to rip people off.”

Helpful Report

webuyanycar is rated 4.4 based on 7,964 reviews