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webuyanycar Reviews

4.4 Rating 7,810 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

4.4

Based on 7,810 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

webuyanycar 5 star review on 1st September 2022

webuyanycar 5 star review on 21st August 2022

webuyanycar 5 star review on 10th August 2022

webuyanycar 5 star review on 11th July 2022

Laurence Caruana

webuyanycar 5 star review on 5th July 2022

webuyanycar 5 star review on 30th June 2022

11

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Told the valuation would be valid for 4 days, showed up within the 4 days and the valuation dropped by £460. Rude staff member, when I asked for a printed invoice he said ‘I’ve been selling cars for 6 years nothing is dodgy.’ At no point did I suggest anything was dodgy apart from the fact he argued with me about printing it. I’ve never sold a car so I wanted a hard copy for peace of mind as it was such a large amount of money. Wont be recommending.”

“From personal experience of WBAC I really wonder who is actually WRITING these glowing reviews. Hold on, I just want to check this is not a fantasy review site....”

“Only getting offered less than 50% of the original offer after 35mins is not really fair”

“We Buy Any Car review, once you have done the initial info and they give you the initial valuation, you are then inundated with improved offers. I received an improved offer and it was in the ball park I wanted for the car, I arranged an appointment, fully expecting may I add that the price I had been quoted would be drastically reduced at the appointment. I attended the appointment and the chap did his inspection, checked the paperwork and found no issues. He input all the details and as expected he advised me the offer for the car would be reduced by £1000+, total waste of my time!! There employee, who was a really nice guy, even said this is why the Company has a terrible reputation, his words not mine. This Company is leech feeding off people in desperate situations, tempting people in with offers they have no intention of honouring and knowing that a vast majority of people will not be able to refuse the lower offer. I would urge any one thinking of using WBAC to avoid them if at all possible.”

“The offer price that tempted me to sell it and the actual price given in person were miles apart (£1700). The reason given was because of minimal bumper damage that really I should have sorted first. Probably £50 would cover it. Fuming at myself for this schoolboy error and this company for effectively ripping me off. Will never use them again.”

Hi there, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4-day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Misleading price quote and were told that a panel had been resprayed when it really didn’t look like it had. He said it had but we had to take his word for it and then he knocked off around £800. Unreasonable really”

Hi there, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4-day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Customer service was great but the price offer was ridiculous. It’s only due to the time I had in the uk before heading off to work that I didn’t take it to a scrappy where I would have got so much more. Plus on the day it was £150 less than I was quoted”

Hi there, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4-day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“WBAC bought my car, sent me a sales invoice, then reneged on the deal because they misread the paperwork - despite my pointing out to the employee that the figure was the bubble amount and not final settlement. The employee admitted the mistake but WBAC were adamant they would not honour the deal. I was 3 days with no car, had already cancelled insurance, in the process of completing a new lease deal and had informed DVLA the car was sold. My car was driven back from a location 3 hours drive away, left with petrol on red - NO compensation offered, refused to give me a superior’s name - absolutely disgusted, completely dishonorable - do not touch with the proverbial barge pole … (and”

“Dodgy location in furthest corner of station car park. No introduction, only shows motif on tee shirt as proof. Expected cut but not more than 50% less….. Minus 10 rating”

Hi there, Thank you for taking the time to leave us a review. We really appreciate it and we apologise for any disappointment caused. If you'd like to discuss this further with a member of the team, please contact us via Facebook: http://bit.ly/WBACFB or Twitter: http://bit.ly/WBACTwitter. Thanks, The WBAC Team

“My partner works for We Buy Any Car. Don't pay their staff their bonuses correctly. Now hasn't paid him his wages this month leading to increased stress. Hasn't given him his annual leave despite it being agreed at interview. Not a company you would want to work for at all or trade with when they don't treat their staff fairly.”

“Knocked down heavily. Offered just 1/3rd of the valuation. RIP off merchants.”

“Was quoted a lower price than I wanted but went anyway On assessing the car I was told it’s in good condition with a few minor scratches On receiving the final figure which was almost well below the “quote” he explained that the scratches and marks on the alloys were a major contribution to the down turn in price He explained that they’d been there 15 years helping the people who need help I explained to him I believe you’re helping the needy by feeding their need Never even checked under the bonnet which I found baffling I am not in the needy category”

“Information from supplying reg no was totally wrong, your problem, when applying Information on screen was correct, checked, I would not have wasted a complete day to be told I didn't check details, which I did. Hope Philip Scofield, the totally incompetent, enjoys my money, totally unhappy with your service.”

“Webuyanycar used to be a good service where they check the basic and thats it job done. Now its like they assume you are a criminal and check every minute details. Generally, the sales people usually have the very uncomfortable aura. I rather scrap my motor next time then give to them. I used we buy car 3 times. The first one, I did not like the guy at all. He wanted to give me the lowest possible price. The 2nd guy was a great guy he gave me a fair price, 3rd the guy was checking every single thing. But anyway have not got time but never again…”

“We got a quote of £3.5k online. When we arrived we were told £2.7k. We walked away and they called us back through the door and it went up to £3.2. Complete bait and switch. This has left a very bad taste in my mouth.”

“I have owned this car from when it was a showroom model. It had 39 miles on it when I bought it. I have looked after it over 6 years, only doing 5000 miles a year. I was disappointed when online you offered 13790, but then when I came in only 13214. For no reason. The car is immaculate. The only reason offered was scuffs on the near side alloys, I wouldn’t recommend you,”

“Won’t let me review. Tried many of times not sure if this even gets published…”

“Impossible to contact, didn't pay”

“BEWARE. Offer price was 1100 but they paid only 504, less than half. I think they were dishonest with their offer and inflated it to get me in the door. I feel well and truly shafted.”

“Making people wait for the little money you give them for there car , rip off ,never will use you again”

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webuyanycar is rated 4.4 based on 7,810 reviews