Name: webuyanycar
Rating: 4.36

“What we were offered at valuation was not offered at appointment. Why waste everyone’s time and petrol. Despite the car being old and the rep saying it was in good condition. Why??? Locks Heath shopping centre.”

Helpful Report

Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Waited almost 3hrs after appointment time, was told pad had been playing up but fine now. Three cars to see before us approx 20 min each. Then after almost 3 hrs, offered half the online value, with him acting as if getting me best deal and extra for waiting. Then paid £10 less than was told. Scrap had offered 60 more than what I got paid by wbac. But as by this time gone 7pm it was too late to take it back to scrapyard. Had to get it sorted as needed to transfer and insure another car same day. Husband recently died, couldn't afford both cars. Horrendous experience”

Helpful Report

Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. So sorry for your loss. Thanks, The WBAC Team

“I’ll never use them again”

Helpful Report

Hi there, Thank you for your review. We're sorry to hear that you felt your experience to be 1*. We would really appreciate it if you could update your review to provide us some feedback so that we can work on making improvements. Thanks, The WBAC Team

“Atrocious customer service with Simon at Monks Cross York today. Had been told to avoid this company for a valuation so got another 4 and was passing these so called in. £2000 less than highest other offer and £1700 less than lowest other offer. Simon was not only arrogant but also rude and when he was given proof of other offers just told us to go there then and walked off! Never ever use this company, total rip off merchants and as others have stated probably full of fake reviews. Best advice is STAY WELL CLEAR!!!”

Helpful Report

Thank you for taking the time to leave us your feedback, we really appreciate it. Our online valuations are calculated using only the information that our customers provide, therefore if no scuffs, chips, scratches or dents are declared at this point, the valuation provided will be reflective of this. Whilst we accept that the majority of used cars will have experienced a certain amount of wear and tear, we make no assumptions about the extent of this as it can vary greatly from vehicle to vehicle and we instead rely on our customers to describe the vehicles they have in their possession. We’re sorry that on this occasion the final price offered failed to meet your expectations. This said; we offer a no-obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us. Thanks, The WBAC Team

“They bought my car, next day I have been told engine management light is on “which was not there”. For that they reduce the offer by £2500 which I refused and asked the car back. They returned the car after 10 days, extra 165 miles on mileage 3 chips on the bonnet. Interesting thing is there was no engine management light On. Customer service was very poor almost no communication from their side and wouldn’t trust them again. Advice everyone to take the pictures of the car before handing them over. Will never use them again.”

Helpful Report

Hi, thank you for taking the time to leave us your feedback. We're really disappointed to hear this. This isn't the level of customer service that we aim to provide and we apologise if we fell short of both your expectations and ours on this occasion. We appreciate you bringing this to our attention and will indeed feed this back, ensuring that any required support/training is provided. Furthermore, we hope you'll consider this to be an isolated incident. If there's anything more we can help with, please drop us a message on Facebook: http://bit.ly/WBACFB or Twitter: http://bit.ly/WBACTwitter. Thanks, The WBAC Team

“You are given a different price for your car when you go to sell to them”

Helpful Report

Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Exorbitant deduction for the smallest paint chip on a door frame… watch out. The price you walk away with isn’t the one they promise, and unfortunately agree with all the other reviewers having now experienced it myself”

Helpful Report

Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“You lowered the offer from £9000 to £8200 in a few days.i had no choice but to accept. How often do you do that I was conned. Please see my email”

Helpful Report

Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“We spoke to two different people working at we buy any car and asked how much roughly my Aygo Toyota valued at £1,400 would devaluatie after they informed us that the car had history or a category N write off.. they informed us that it would still be worth the journey from Orkney (to Inverness) which is a 1.5hour ferry and a 2.5hour drive (costing over £100). We were then offered £210 for the car! This wasted a whole day of travel and money! We are very very disappointed with the service and the misinformation! We would have just scraped the car locally or sold it in Orkney if we knew this would be the case! Terrible customer service and we will not be back unless we get a sincere apology or some compensation! Regards Lillie”

Helpful Report

Hi - Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Personally it was a joke I got paid 800 less because it was a cat D car. The condition was fine, it just had a cat marker. I don’t understand how you can take 800 off for a cat D car when nothing is wrong with it. That’s a substantial amount of money.”

Helpful Report

Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4-day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Can anyone tell me if they offer say £800 are there deductions for anything?”

Helpful Report

“Offered valuation online of £1635 and on turning up this was almost halved on the basis that there had been an 'error' as my car was Saab vector and they 'thought' it was higher spec car. Given the online registration specifies exactly the model of car this was a scam. Value dropped to £870 and offered a 'deal' of £906. Was told I was getting good deal as they would usually take £500 fro some scrpaes to wheele hubs. This is a 14 year old car with very low mileage (58,000), only owned by me, full service history and almost showroom paintwork. Told there would be deduction for one miscule scrape on under surface of front bumper. I was confused, upset and took the offer but feel like I have been scammed.”

Helpful Report

Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“1 didn’t get the price you quoted 2 you imply in your advert that the money goes straight into my account have to wait 5 days if you want it sooner it costs you £25 Bad advertising Won’t be recommending you”

Helpful Report

Hi, thank you for taking the time to leave us your feedback, we really appreciate it. The transaction fee contributes towards the transportation and administration costs incurred when purchasing the vehicle. There are numerous checks and processes that we must adhere to after the purchase of a vehicle to ensure we are compliant with both industry and our own compliance requirements. We do detail our transaction fees on our website in order to be as transparent as possible. We apologise if you missed this and for any disappointment caused. Thanks, The WBAC Team

“Your on line quote offered me £31k for my Mercedes. Upon inspection at the Kassam Stadium your Rep Declan offered me below £30k due to a very minor scuff on the from bumper. He agreed that it would be a 10 min job with a polisher and it took a long time to get the offer increased to £30k - ultimately £1k less for 10 mins work to remove the scuff. At one point Declan said the one line offer ‘meant nothing’. You are con artists”

Helpful Report

Hi - Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“I was getting speeding tickets through the post 3weeks after you bought my car ,not good enough”

Helpful Report

Hi - Please accept our apologies for any inconvenience that may have been caused. However, as the fine has been issued in your name you should in the first instance make representation and appeal against the charge by following the instructions contained within the documentation you have received. We recommend you enclose a copy of our invoice with your response. Once you receive the results of the appeal, please forward it to; talktousnow@webuyanycar.com and we will decide on what (if any) further action needs to be taken. Thanks, The WBAC Team

“Used we buy any car in kings Lynn before but this time very uncomfortable transaction, I know that they knock you down but my car was in a good state better than other times actually and yes 6 years old but no dents or scratches through the paintwork and all equipment seats even left spare wheel and towbar and they knocked £600 off for nothing. They never even looked in the boot engine just went a quick round and said yes some chips etc so there is the price, no negotiating as before. yes, i am afraid a rip-off this time so not using in the future now.”

Helpful Report

Hello - Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Really hard to indicate damages, and they make a huge difference on the price.”

Helpful Report

“I got told on the day all the finance would be taken care of and now I am having to call the finance company. Really poor service.”

Helpful Report

Hi there, Thank you for your review. We're sorry to hear that this process hasn't worked out for you. If you'd like us to look into this further for you please email us at talktousnow@webuyanycar.com or drop us a message on Facebook, Instagram or Twitter. Thanks, The WBAC Team

“Got a price for my vehicle which stated lasted 4 days. I accepted the price and booked the vehicle in for inspection & to complete the paperwork. In the meantime I received two phone calls and numerous texts & emails. I then spent several hours clearing out the car, gathering documents and cleaning the vehicle. I arrived at the site to be told that my car was worth over £5,000 less because I had not presented the vehicle within 4 days. Nowhere on the website booking information does it tell you this or in any of the communication they sent to me. They had prior knowledge of the recused valuation but instead let me waste my time preparing the vehicle and travelling to the site. Incredibly bad communication and service and a poor attempt at ripping you off.”

Helpful Report

Hi there, thanks for taking the time to leave us a review. The vehicle market changes on a regular basis and we therefore update our prices every day, based on current market conditions. We have a team of Pricing Analysts who are constantly monitoring the value of used cars. They track various factors such as demand, availability of a particular model and current sale prices we are experiencing for such vehicles. We are constantly adjusting our valuations in response to the fluctuations and we therefore offer a 4 day guarantee period on our valuations as this protects customers against any changes in the market during this period. We are sorry that you feel this wasn't communicated well enough and apologise for any disappointment caused, this certainly wasn't our intention. Thanks, The WBAC Team

“Total rip off compering to the online valuation. £50 service charger which is not mention online. Would never recommend u to anyone. Disgrace of the company.”

Helpful Report

Thank you for taking the time to leave us your feedback, we really appreciate it. Our online valuations are calculated using only the information that our customers provide, therefore if no scuffs, chips, scratches or dents are declared at this point, the valuation provided will be reflective of this. Whilst we accept that the majority of used cars will have experienced a certain amount of wear and tear, we make no assumptions about the extent of this as it can vary greatly from vehicle to vehicle and we instead rely on our customers to describe the vehicles they have in their possession. The transaction fee contributes towards the transportation and administration costs incurred when purchasing the vehicle. There are numerous checks and processes that we must adhere to after the purchase of a vehicle to ensure we are compliant with both industry and our own compliance requirements. We’re sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us. Thanks, The WBAC Team

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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