webuyanycar Reviews

Name: webuyanycar
Rating: 4.36

4.4 Rating 7,980 Reviews

85 %

of reviewers recommend webuyanycar

Company Reviews

Info

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do Not believe the online quote . Drove to the Clacton branch in Asda's carpark. Only to be told he would have to do the paper work first. That made me realize instantly that he was not going to give the offered price even though the car is in immaculate condition inside and out.why not check the car first then do the paper work.? They must think we're thick to fall for that. My advise is Do Not trust them!”

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“Offered 1900 when I got there they offered me £280. Jokers who prey on vulnerable people. This company should be investigated and closed down”

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“give you aprice when you turn up give you cheaper price for your car even when the fellow said he coundnt find any faults with my car is answer no one buying cars at the moment .i ring head office no the answer thats all they would give you for the car .but when the sell your car they get top money for it”

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“They gave us a fake offer to make us going there and after that broke their pact and had silly excuses.”

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“Arrived for my appointment at 9am but no one there, waited and waited no one turned up left countless messages as no one answered my calls!! finally left, definitely will not use this company again!!!”

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“Online Offer Price: £5100 What They Offer When You Take Your Car There: £2200 - Because Of Minor Flaws Sold It On Motorway.Co.Uk For £5800 - With All Flaws Declared Trust Me You Must Try Motorway.Co.Uk To Sell Your Car- Quickest / Easiest / Fairest And You Dont Have To Leave Your House - Cut Out The Middle Man (We Buy Any Car) And Let The Car Dealers Fight Amonst Themselves To Give You Their Best Quotes!!”

Helpful Report

“They offered us $10,000 for our vehicle. We declined as we had done our homework. 2 weeks later , we got another offer from them: $8,500. We traded our vehicle and got $14,000 for it. Do NOT go to We Buy Any Car company as they low ball the price.”

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“Are they serious with their valuation!!”

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“The car was 9 years old, at the time of booking the appointment the mileage was 27,000. When we got the car to them they knocked hundreds off because the mileage was 27,300 as we were still using the car the mileage had gone up. The car scored 96 which was very high but still managed to cut the value by £560 from the online valuation. I dont know if these people are regulated by any industry, but they should be. Looking at all this negative feed back something should be done.”

Helpful Report

“Total rip off. If I could I'd give zero stars. When we went to sell our car we were offered +£600 less than the on-line quote! The reasons given 'well of course the 2nd hand car market is flat' um no sorry the 2nd hand car market is vibrant, I've done my research and 'of course the market fluctuates' sorry not by that amount in under 24 hrs”

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“My wife got an online quote for £8.2k, when she took the car to the appointment in Bath, the assessor knock down the quote to £7.6k because the front bumper needs to replaced but it was only a small scratch, and also need to pay admin fee £75 before going any further. Disgusted how they tried to take her for a ride. So she tried Carwow, same photos and description, auctioned with reserve price £8.3k and successfully sold to a motor trader for the reserved price who inspected the car before paying and agreed front bumper just a small scratch. Wife got full amount of £8.3k (no fees) and money in her bank 5 mins after dealer checked car. So thank you webuyanycar.com for pushing her to get a better price elsewhere and we leave you with the following message "I sold my car but NOT to webuyanycar.com".”

Helpful Report

“Got a value on my van, booked appointment, arranged someone to pick me up from Stoke. Got there, mysteriously my immaculate 18 month old van, with 8700 miles on it dropped considerably in price overnight. A complete waste of everyone’s time. I told them the day before on the phone, not to play silly f….ers. An interesting experience, I imagined this was going to happen, and was proved right. It’s rather like selling windows 20 years ago, they ‘close you’ via a phone call before. Several texts, then, you have all your documents ready haven’t you? Arranged a lift? Cleaned the vehicle? Then you get into a position of feeling you should accept the offer. They are trading on people’s desperation, and are basically begging cars at less than ‘bottom book’. When he made a play of the one very minor mark on the vehicle, I did mention the towbar it has that is extra? The virtually new ply lining inside. Shall I remove them? What these morons want is a brand new vehicle, when they are actually buying second hand ones. It’s hilarious really!!! When I challenged Craig, who was 25 minutes late for the agreed time, and mentioned a review or two he said ‘crack on mate!!!’ and wandered off. So here it is Craig….forget these idiots, Pay £30 and put your car on autotrader!!! These people are complete clowns!!!”

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“I called 5 times to sale my suv. They never called back. What a scam”

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“Very, very disappointed with this Company. To quote a price and then devalue a really good quality car us not just disappointing but a totes a real shark of a Company... Do not trust their valuation. They WILL rip up off. Definitely beware.”

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“Had a really dreadful and degrading experience with We buy any car, a few little paint bubbles on a car panel does not reduce the original price offered by £900! Their office was disgusting and if that was my business I would be ashamed to take customers into it. Feel like we were lured in and then treated like mugs. Very poor experience”

Helpful Report

“BEWARE STAY CLEAR!!! I have given 1 star because I can't give any less. I had my vehicle assessed by We Buy Any Car this morning. The vehicle is well maintained, has some service history and is what anyone would assess as 'good condition' for its age. I was given an online valuation of £1505, but when assessed by the 2 employees of We Buy Any Car, they tried to insult my intelligence by offering just over £500!! This vehicle is worth in excess of £1800 so, in my opinion, I am unsure if they attempted to try and rip me off because I am female, or just because they think they can! They tried saying the vehicle wasn't an Ecotec engine, but in VERY LARGE LETTERS on the engine...it says EcoTec! This kind of exploitative practice is totally unprofessional and totally unacceptable from any company, but even more so from a well known organisation who people place their trust in to give a fair and accurate price for their vehicles. The Chesterfield branch of We Buy Any Car - shame on you!”

Helpful Report

“I filled out the online forms and was given a valuation of just over £26000 for my vehicle, I arranged to take my vehicle to the Salisbury office on the Friday morning for inspection after paying £50 getting it valeted. Got to the We Buy Any Car site where the vehicle was inspected and a reduced valuation of £25183 was offered which I accepted. I paid the agreed to the additional charge for quick payment on the following working day. Went home happy, cancelled the insurance paying the cancellation fee, I then started looking online for another vehicle. Over the weekend I got a call stating that despite having the vin number and the registration the vehicle was an older model and that the garage must have registered it late, they then offered me £23000 which I refused, no idea why they can go back on signed documents. They delivered the vehicle back with a slow puncture. I also have had to re-apply to get the logbook put in my name and re insure the vehicle. To sum it up the process not only cost me time it also cost me money. It’s a shame as I was also going to use them for another vehicle, but due to my experience I will never use them again. Please be aware that the deal isn't done till you get your money, and the documentation isn't a guarantee that the deal will be completed.”

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“My car is in nearly perfect condition. From a valuation of £1170 this dropped to £852 after a cursory inspection. There was no reason for this drop other than the inspector taking commission from the difference between the initial web offer and the “real life” viewing.”

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“So used the online valuation tool and added all required information and booked an appointment. At the appointment the member of staff was very helpful and confirmed the vehicle was as good as described. However, the appointment really went downhill as they claimed they had a mismatch on the vehicle on their system and they has valued a 2 month newer same spec car. The impact of their issue was the value reduced by a huge £800 as the vehicle the original valuation was done on was 2 months newer but 100% the same. I reminded them that on the website terms and conditions they state 'any issue on valuation will be notified prior to appointment'. They admitted they were fully aware of the mismatch when the original valuation was done. No notification happened in advance of the appointment and was basically was told take £21,600 or don't. The message is beware and prepared for prices to be adjusted. Ended up selling to Motorway who were completely pain free!”

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“Absolutely disgusting company filled in the online form said they would give us £4000 I then told them about it not having full service history 5 former keepers and only 1 key and the price was reduced to £3685 yes that's fine so we drove for an hour to the appointment only to be given a load of old rubbish saying that the car shell was built 3 years before the manufacturers date the log book and everything is all totally correct the guy then offered us £1900 we told him he was having a laugh he then upped the offer to £2100 so nothing like the original offer whatsoever avoid at all costs”

Helpful Report

webuyanycar is rated 4.4 based on 7,980 reviews