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webuyanycar Reviews

4.4 Rating 7,810 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

4.4

Based on 7,810 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

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webuyanycar 5 star review on 5th July 2022

webuyanycar 5 star review on 30th June 2022

11

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wasn’t made aware of a potential price drop because I removed my private number plate. This made a £1000 price difference which I was not made aware of.”

“100 times a day send messages about valuation my car!!!! Was told I don’t want sell my car but still send messages!!!! 😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡”

“At my first visit 3 days ago i was contacted and advised that my retention certificate would validate my registration. At the premises that staff contsct advicd was flawed. I received my log book so returned and updated my valuation. Did not honour the updated higher valuation at my second visit. Literally manipulated to receive the lower valuation losing about ,£150. You hand over your car and documents to then wait 4 days for full payment. Unless you want to lose more money. Very unhappy and fed up. Very unprofessional behaviour.”

“had a terrible experience with them, they hassle you with emails, lure you in by putting the value of my car up and up then don't honor the price. I went back after the guy was rude and arrogant and said i have now added the tiny damage onto the valuation website and the price has gone up after 3 days, he said maybe they want hybrids like yours. I showed him the price I was quoted and he went through the paperwork and tablet he had and says, we'll give you xxxxx which was £450 less than the website had said after I had put on the damage. We had a heated discussion about webuyanycar being misleading, underhand, and a very poor way to run a business. In the end somehow "his tablet" said it would give me £250 more, so I sold it to them. When i left i said thanks and goodbye the rude guy wouldn't say thank you, or goodbye and just muttered something rude as I left. if you pay them peanuts , you get monkeys”

“Taking £500 off the offer for minor wear and tear is just wrong. I'll make sure to review you everywhere I can.”

“Got absolutely ripped off with the price half of what it was valued at & the car was in very good condition for its age”

“Service appalling. Awaiting refund of "payment within 24hrs" fee when payment received after 4 days. Awaiting response to email a week ago concerning refund.”

“Took afternoon off work and paid £50 ferry travel to take my vehicle to the local dealer. Couldn’t get a price due to computer issues at the we buy any car location. Now paying another £50 to take vehicle back home again. Complete waste of time and money.”

“We buy any car assure me my finance company would receive their settlement figure payment by a certain date and was lied to. My finance company did not receive the payment until a week later.”

“Offered me £600 below their online quote for merely have a few small scratches.”

Hi there, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Wouldn't recommend any one to use them. A couple of stone chips knocks £700 off the price they quoted”

Hi there, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“I would rather do an insurance job than ever deal with these thieves again. Gave them my vehicle on the 27th May and still have not received payment on 1st of June. The link in my invoice to track my payment doesn't work. We buy any car are thieves”

Hi Daniel, Thank you for taking the time to leave a review. Payments are made directly to your bank account within 4 working days after the day of sale so this would explain why you hadn't received payment by 1st of June. I'm sorry to hear that your link didn't work, if you ever have any issues with anything, our team are on hand via email at talktousnow@webuyanycar.com, on Facebook: http://bit.ly/WBACFB or Twitter: http://bit.ly/WBACTwitter. Thanks, The WBAC Team

“If you’re not desperate do not use this company Try and sell privately They guaranteed me a price then reduced hugely on the day due to a couple of service stamps missing and the mileage was 2k over the 120000k I had quoted Really would not recommend”

“Nit picked at the car to take more money off what was already a steal i then paid £25 for next working day payment which was late and did not receive a refund for this”

“Told i could money in 45 mins all transaction to then be told i only got the 4 day option.”

“Bid £27000 when got to office to complete transaction reduced price as private number removed which was never part of the transaction , Totally misled”

“Derisory offer far removed from online offer and very good condition of vehicle. Poor”

“To lower the price by a half is ridiculous. For an older car to have it lessened for small bonnet chips and odd marks is insulting”

“Actual net paid amount was over half of what I’d been quoted online. A rip off!”

“The valuation we received online was OK so we went to WBAC in good faith. After a cursory inspection that lasted seconds I was told that my car was worth nearly £600 less due to bodywork - there was no problem with the bodywork at all. When I then asked if we could receive £185 to help cover a loan I was told ‘this is all the money I have allocated to me today’. So we were lured there under false pretences and WBAC obviously had no intention of paying the quoted amount. Absolute joke.”

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webuyanycar is rated 4.4 based on 7,810 reviews