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webuyanycar Reviews

4.4 Rating 7,814 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

4.4

Based on 7,814 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

webuyanycar 5 star review on 1st September 2022

webuyanycar 5 star review on 21st August 2022

webuyanycar 5 star review on 10th August 2022

webuyanycar 5 star review on 11th July 2022

Laurence Caruana

webuyanycar 5 star review on 5th July 2022

webuyanycar 5 star review on 30th June 2022

11

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would never recommend after experience today. Emailed team about issues”

“Bunch of thieves, been robbed . All need your hands cutting off! Couldn’t be bothered to try elsewhere.”

“Appalingly low initial valuation on my Porsche - didn't bother to take it further and sold thru a Broker for £4000 NET more than that offered by WBAC. Certain too that their valuation would have been significantly reduced on inspection according to OFT figures. Also why pay admin fees plus a fee for them to pay you your own money! Avoid - like the plague....”

“Would be lying if i said the service was great. I was quoted £809 but on the day was only given £521. Fees and hidden charges are rediculous. Definitly not using the service again. Recovery of the hidden charges may pursuade me to change my mind.”

“I sell my car last Tuesday but still not recipes the money”

“I didn't get the price that was originally quoted in the price that was originally quoted”

“Shockingly bad”

Hi John, Thank you for your review. We're sorry to hear that you felt your experience to be 1*. We would really appreciate it if you could update your review to provide us some feedback so that we can work on making improvements. Thanks, The WBAC Team

“Still not paid , 9 days after presented car”

“The young man we dealt with was lovely, professional and friendly & is a credit to your company. My low rating was the price, was quoted 2700 and ended up with 1080, not acceptable at all, if it wasn't for the fact we really needed the money we would have never have sold to a company that totally lies to you on the web and then rips you off when you get there.”

“only got half the price quote to me online and car was fine”

“The initial valuation was £13,465. They reduced it by around £600 to reflect light damage to the front alloys, a stone chip mark on the bonnet and an imperceptible chip in the front valance, which is incredibly high.Worse still, should you want the peace of mind, knowing that the cash is nestling safely in your account, webuyanycar, will charge you for that privilege. If you buy a car, you cannot say, “don’t worry, I will pay you next week”, but they can and do.”

“Ya chipped me far to much on the original quote”

Hi John, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“This company is a joke. 3 weeks ago they valued my car at £12,800. Today they have valued it at £8,500. The car is 4 years old, top spec with over £4,000 options and the absolute cheapest you can find a similar spec car for is £14,500 and that's a year older than mine. I watched an online version of a trade auction with a much lower spec car than mine last week and that made over £12k. They seem to make their prices up out of thin air. Quite how they work out it's lost £4,300 of value in 3 weeks is beyond me. Needless to say I won't be selling it them.”

“My log book was sent of by yourselves after we agreed a price and I accepted the next day I was contacted offering me a different price which was the difference of over 1500 pounds less this was three weeks ago I declined and collected my car 3 weeks later I am still waiting on my log book to be sent back to me and have missed 4 opportunities to sell there was a minor fault which was made by my Merchanic during servicing which he rectified within 5 mins now I am waiting still for my log book it has inconvenienced me greatly .”

“I got a decent price for my car but when I got home I released I had left a pair of sunglasses in I went back and the car had gone to the auction house the guy was not very helpful I phoned the auction house and they said they would get back to me but never did”

“Had a letter from police asking for details of owner/driver of the car in relation to a fine, after the date I sold car to we buy any car. Had to send proof of sale etc.”

“I have put two cars to we buy any car and on both occasions I received better offerers from other traders and have taken up the better offers”

“The young sales man, performed his role very well & was polite. The company values towards a customer was appalling. Dishonest about so many hidden fees & still no payment 5 days later.”

“Terrible!!!!”

Hi Eloise, Thank you for your review. We're sorry to hear that you felt your experience to be 1*. We would really appreciate it if you could update your review to provide us some feedback so that we can work on making improvements. Thanks, The WBAC Team

“Rip off they offer you one amount and when you take your car in it half's I would never use them again also on the advert it says the money goes into your account straight away I have been told 4 working days”

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webuyanycar is rated 4.4 based on 7,814 reviews