webuyanycar Reviews

Name: webuyanycar
Rating: 4.36

4.4 Rating 7,964 Reviews

85 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,964 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

Visit Website

Write Your review

Tell us how webuyanycar made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Offered £1400 for a 2005 Mercedes on the website. Guy checked the car over. Tried to say that it had been in an accident in 2002. (said it was written off) Wasnt even made then. Had the cheek to offer £50. My v5 says different. (never been written off) Stay well clear. Robbing b***ards!!!!”

Helpful Report

We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us.

“AVOID AVOID AVOID Got a valuation for my car £20000, got to the office, had an inspection ended up reducing the value by £1000, agreed to sell, got a contract from them, signed it agreed to get next day payment for £25, didn't get paid, 2 days later went to ask for my payment and was told that although the car was HPI clear they wanted to do another inspection offsite, Car still HPi clear!!! When I was waiting to talk to the agent got an email threatening to call the Police to have me removed for trespass!!! All I wanted was to get paid, 5 days after still not paid, went to collect car and keys and was told I needed Head office to approve me collecting what was still my car????, I got the keys and the V5C which was now in "trade" (which means that it has now got an extra owner on the V5C also the road tax was cancelled halfway through the month) when I asked for the paperwork that I supplied for the car (PDi report and some receipts for service work) was told that it had been "binned". WITHOUT DOUBT THE WORST CAR BUYERS EVER.....sold the car elsewhere for £3000 more than they were going to pay!!!!!!!”

Helpful Report

Hi there, I have sent you a private message requesting your reg number so I can get this looked into. Thanks

“Want to receive an insulting offer for your car and have your time wasted. This is the place for you! Unfortunately this company are time wasters who use the old "bait and switch" method of business. We were offered an acceptable amount on the website and despite being 100% honest and detailed in the descriptions to allow them to quote accurately received a very much lower quote after inspection. The 1st quote they give you is clearly to hook you in then the inspection process is just an exercise in knocking as much money off as possible. Our car had already been rated as very good condition by 3 garages who had valued it but the We buy any car inspector managed to reduce the quote by around £700 but couldn't justify when challenged what the reductions were for. He said there were a few small chips on our 11 year old car. Well done genius we had already told you this, 11 year old cars do have small chips, and they do not cost £700 to repair. As we don't need the money we declined the offer and received a much higher offer elsewhere. I worry about the people that need the money though. I believe this business is set up to exploit those people who feel pressured in to taking the lower offers. The sales guy was using every trick in the book when we declined telling us prices were due to drop in a few days etc etc to try and add time pressure. This type of business practice is old, tired and exploitative and I hope they go the same way as Brighthouse and Wonga and similar companies that are untrustworthy and unethical in their business practice. Following my experience I read a very good motoring review of them that included an investigation in to them that showed only 4% of people actually receive the offer they were quoted. BE VERY AWARE & AVOID AT ALL COSTS.”

Helpful Report

We use exactly the same pricing system on our website as our buyers do in branch. Therefore if the condition/details of the car entered online matches our assessment of your car, then we offer a price which matches the online valuation. However if the details provided online are not accurate this will affect the final price offered.

“Don't use these jokers - dropped the price over £1000 after viewing. When I asked him to justify that, he kept saying, 'It's not in showroom condition.' My car is 10 years old and in very good condition for the age. Waste of time.”

Helpful Report

We’re sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us. We use exactly the same pricing system on our website as our buyers do in branch. Therefore if the condition/details of the car entered online matches our assessment of your car, then we offer a price which matches the online valuation. However if the details provided online are not accurate this will affect the final price offered.

“They decreased the price when we got there over minor scratches ect to then be told we couldn't have the money transferred the same day like we were told on the phone.. we are now waiting to see how long it will be before the money will hit our bank”

Helpful Report

Thank you for taking the time to leave us your feedback, we appreciate your comments. We’re sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us. We’re really sorry to hear about any delays with your payment. Although such instances are extremely rare, it sounds like on this occasion we have had to place your payment on hold. The reasons for this, along with the next steps that you’ll need to take moving forward, will have been emailed to yourself. We would recommend checking your inbox and junk/spam folders and following the advice given within this email. If you have already done so and require some additional assistance, please contact talktousnow@webuyanycar.com Thank you, The WBAC Team

“4 working days have past HAVNT BEEN PAID DO NOT SELL YOUR CAR THEY CANNOT PAY”

Helpful Report

Thank you for taking the time to leave us a review, Daniel, we really appreciate it and we apologise for any disappointment caused. We’re really sorry to hear about any delays with your payment. Although such instances are extremely rare, it sounds like on this occasion we have had to place your payment on hold. The reasons for this, along with the next steps that you’ll need to take moving forward, will have been emailed to yourself. We would recommend checking your inbox and junk/spam folders and following the advice given within this email. If you have already done so and require some additional assistance, please contact talktousnow@webuyanycar.com Thank you, The WBAC Team

“Sold my car to them on a thursday and by the following Thursday i had still not been paid. Hard to find any number to call to report issue. Finally after lots if wasted time i spoke with someone Who claimed the payment had bounced back. I provided bank details again and still no payment despite them claiming the money was sent. Crooks!”

Helpful Report

Hi Oliver, thank you for taking the time to leave us your feedback, we really appreciate it. We’re really sorry to hear about any delays with your payment. Although such instances are extremely rare, it sounds like on this occasion we have had to place your payment on hold. The reasons for this, along with the next steps that you’ll need to take moving forward, will have been emailed to yourself. We would recommend checking your inbox and junk/spam folders and following the advice given within this email. If you have already done so and require some additional assistance, please contact talktousnow@webuyanycar.com or drop us a message via Facebook: bit.ly/WBACFB or Twitter: bit.ly/WBACTwitter. Thank you, The WBAC Team

“I sold my 2017 car to WBAC, it had what I believed to be full service history, but the person who dealt with me said that the last service receipt was not accepted as it needed to be an invoice. I told him as it was Sunday I could speak to the service department on Monday and provide the invoice for the last service. He then told me that tomorrow (Monday) my car would be worth £400 less that it was today. I felt I was pressured in to selling there and then and accepting the lower offer (less £120) due to the receipt not being accepted by them as proof of the service. He did not give me this receipt back though so I’m sure they’re selling the car as having full service history. Having checked the price of my car today (4 days after selling my car to WBAC) I find that the price of my car has increased by £200 not decreased by £400 as I was told”

Helpful Report

“Took my car to the Telford site, who did her job and deducted £600 plus for stone chips, then payed for same day payment as advertised, but they couldn't do it,and was told that no body has ever been paid same day from there, I was told my payment would be in my account before 6pm. I waited on the second day, and now we're on the 3rd day. And still no payment, I've sent emails, texts ect as , email response was we will be in touch within 3days,,?. And the agent who purchased it from us, just keeps saying I have a customer, I'll get back to you shortly. Lol as if, see your not all that good are you. Still waiting for my money, ps, even DVLA told me you had changed the car ownership over the same day, you processed that, why not my money?????”

Helpful Report

“Told me I would not get the price as given with original internet enquiry. This, without even seeing my car. Not a nice lady, not a good experience. Felt I had been conned.”

Helpful Report

“Booked an appointment at the Sutton Coldfield 'branch'. Received a call the day before to confirm the appointment. I attended the appointment today at the time agreed, and no one turned up. The office was locked, and no one called me to say that the appointment was cancelled. Looking at these reviews, I see that no show is a common occurrence. I won't be rebooking. I'll sell my car elsewhere. Very poor experience.”

Helpful Report

Hi there, thank you for taking the time to leave us your feedback, we really appreciate it. Please accept our apologies for any inconvenience that may have been caused as a result of the branch closure. This is definitely not what we want our valued customers to experience. It does sometimes become necessary to close branches at short notice, as was the case in this instance. That said, we do make attempts where possible to advise any affected customers of this and assist them in rescheduling. We trust that you were contacted in regards to this. If for any reason this wasn’t the case, please contact talktousnow@webuyanycar.com or drop us a message via Facebook: bit.ly/WBACFB or Twitter: bit.ly/WBACTwitter for further assistance. So I can look into this further it would be great to get your reg number and email address. I have sent a private reply requesting this. Thank you, The WBAC Team

“Very bad experience at the Salisbury branch! We had just been to look at another car and thought on our way back we would book to see how much they could offer us. We booked an appointment for 11:20 at 11, arrived early, and waited in our vehicle until the appointment time. We rang the buzzer and then we’re met with and abrupt answer of have we book an appointment, we clarified that we had. 5 mins later a rather grumpy gentleman comes out, first of all we were chatting politely with him whilst he complained about how busy he was and was trying to get his tablet to work, he couldn’t get it to work so returned inside and came out another 5 minutes later. He then started to become very rude and abrupt, it seemed a real inconvenience to him that we were there. He ask for the documents and these were produced, my partner asked if he wanted to V5 first to which the response was ‘just give everything to me I don’t want to keep asking you.’ Which in writing doesn’t sound so rude but it was the way it was said. He continued to do the checks and then walked away because he was too hot, which is understandable but it was also hot for us and several times he’d walked away leaving us in the sun. He then came over and asked me to sign something which I did and he said he would get a price. My partner then politely said (due to being concerned at what I was signing) that we may not be selling it today but would like a quote. The gentleman (if you could call him that) then squared up to my partner, raising his voice and said ‘mate don’t tell me how to do my job. If you’d told me that at the beginning I wouldn’t have done all these checks. You have wasted my time.’ My partner responded with an apology saying he did not realise this. We were then told the price was £3400 and he left without another word. His attitude was absolutely disgusting, at no point were we rude or inconsiderate, we let him take his time. Considering customer service is a huge part of his job we feel that he failed to offer the service offered. We did not expect to be belittled and squared up to, I am very glad that I had a male with me as I wouldn’t want to think how this would have played out with just me. Absolutely appalling and will not be returning!”

Helpful Report

Hi Emily, thank you for taking the time to leave us your feedback, we really appreciate it. We’re really sorry if the customer service that you received on this occasion fell short of both yours and our expectations. This isn’t the level of service we would expect you to receive and we appreciate you bringing this to our attention. Your review will indeed be fed back and any relevant additional training/support will be provided. We do trust this to be an isolated incident and hope that you will consider webuyanycar.com again in the future. I have sent you a private message requesting your email address, reg number and contact number so we can look into this further to ensure this does not happen again. Thank you, The WBAC Team

“Wanted to findout what my car was worth so I'd know what money I'd have in addition to the money I'd save. Got a price of £735 four days later the money when down £40 four days later it when down by £40 again when I got to to office he inspected the car. the man said the car was worth £275 he said that's what come up on his table . It's not up to him .i said you saying it's worth £75 above scrap value. Well he said I could bring it up to £350 funny two minutes ago he said it wasn't up to him . There administration charges as well I think he said it was £45 car had a couple of very small ninior scratches. A very small mark on the door .what he call a dent . I put the car on gumtree I had six contract in less than a day the next day I got two more before 12 noon the first person to see the car gave me £700 my car was 12 years old when I was looking around car showrooms I could see ninior scratches like I had on my car but these cars only 3 years old ...its called ware and tair we buyanycar call it major ware and tair ..”

Helpful Report

Thank you for taking the time to leave us a review, Raymond, we really appreciate it and we apologise for any disappointment caused. Our online valuations are calculated using only the information that our customers provide, therefore if no scuffs, chips, scratches or dents are declared at this point, the valuation provided will be reflective of this. Whilst we accept that the majority of used cars will have experienced a certain amount of wear and tear, we make no assumptions about the extent of this as it can vary greatly from vehicle to vehicle and we instead rely on our customers to describe the vehicles they have in their possession. We’re sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us. Additionally, the vehicle market changes on a regular basis and we therefore update our prices every day, based on current market conditions. We have a team of Pricing Analysts who are constantly monitoring the value of used cars. They track various factors such as demand, availability of a particular model and current sale prices we are experiencing for such vehicles. We are constantly adjusting our valuations in response to the fluctuations and we therefore offer a 4 day guarantee period on our valuations as this protects customers against any changes in the market during this period. Thank you, The WBAC Team

“Easy online experience, was honest and declared all scuffs etc. Quoted an acceptable price online (similar to dealer's part-exchange price). Arrived and was offered 20% (~£1,500) less than the price shown online! Don't even bother.”

Helpful Report

“Absolutely immature person in charge of your Queensbury (harrow)branch .Had an appointment today at 10am ,and the office was not even open!!! The manager arrived after 5 mins and kept me waiting while dealing with another colleague.He then just asks me was my car a taxi before,and I said yes and he then asks what the quotation I got online.I said 8k and he said we only offer 5k .This whole conversation is in the car park near the office and didn’t even want to see the car nor the full document!!! Very unprofessional!!!! Wish your company would clarify this beforehand.”

Helpful Report

“We felt really let down by We Buy Any Car. We were offerred £5600 but when we took it in the guy said that there were some stone chips and offerred £4600!! on a 5 yr old car with 60,000 miles. We spent £60 for an Autotrader adverts and sold it to a dealer within the week for £6000. WBAC are nothing more than cheats, luring you in for a speedy deal and then ripping you off”

Helpful Report

“Discounting the price by 10% at the last minute for so-called overall condition of the car. Crooks!”

Helpful Report

“Exactly the same as what happened in the Gordon Linton review, almost word for word. Two increasing valuations so decided to make an appointment at the Falkirk branch .Again brought up stone chips on the bonnet ( 7 year old car with stone chips, how unexpected ) and some nonsense about a panel having been resprayed . Then proceeded to offer 1k less than the valuation I had been offered a week before online . Then when I declined the man doing the valuation proceeded to be rude to me . Will not spend near them again . Increasing valuations are clearly a ploy to get people in the door then knock the price back down to the original valuation by listing tiny “faults”.”

Helpful Report

“Vile individual working at Folkestone branch. Even made contact last service Co and shouting at them for not having vat no on tick sheet. Clearly a scam to claim vat back where they didn't even pay for the service. One thing after another to drop price. Appalling behaviour. Would rather scrap the car than sell to these. Utter dreadful experience.”

Helpful Report

“After two increased valuations I booked an appointment, all he could find was a few bonnet chips so he made up a story that the rear door was badly painted, absolute nonsense, got it checked NO it hasn’t been resprayed, this was the Kirkcaldy branch, I personally will never set foot in there again.”

Helpful Report

Hi Gordon, thanks for your feedback. Our aim is to purchase as many vehicles as possible and as such, it's certainly not in our interest to fabricate damages, as we're sure this would put customers off selling to us. We apologise if the outcome and valuation wasn't what you hoped for, however. Your online valuation is based only on the information that you provide us with and unfortunately it sounds like there were a number of discrepancies found at your appointment which we had to record, as we're sure you can appreciate. - The WBAC Team

webuyanycar is rated 4.4 based on 7,964 reviews