webuyanycar Reviews

Name: webuyanycar
Rating: 4.36

4.4 Rating 7,964 Reviews

85 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,964 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a dishonest company with unscrupulous practices as evident from the numerous lawsuits and official investigation brought against it for unfair trading practices. The online valuation given is a ridiculously inflated price designed purely to lure you to their site. Once you have wasted your time and petrol getting there, they will then massively undercut the offered price by nitpicking on the tiniest of flaws. Our car was in almost perfect condition with very minimal stone chipping at the front which is to be expected of any second-hand car, and a very small scratch on one back wheel less than 0.3mm long, yet they wanted to knock 8% off the value of the online quote. What a massive joke. Like all second-hand dealers, WBAC needs to resell your car for a profit and its salesmen need to get their % commissions. Therefore, they will never offer you as much value for your car as you can get selling it privately. Dealers should only be a last resort for those short on cash and looking for a quick sale without hassle, albeit at a significant loss. This is no excuse, however, for misleading its customers and wasting their time with promises made in bad faith that they have no intention to keep. If you are looking to sell your car, you can do better than WBAC.”

Helpful Report

“The worst company ever. After lying about verified mileage on car even with hpi check and all mot certificates. Tried halving original offer. Decided to get car back. Only to receive car back minus a key and any documentation so therefore cannot tax car without v5. 6 days later still no documentation and refusal to answer any phone calls. They have no customer service number and the branch never answer phone.”

Helpful Report

“The price offered at point of sale was half the online price quoted !”

Helpful Report

Hi Chris, We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. We use exactly the same pricing system on our website as our buyers do in branch. Therefore if the condition/details of the car entered online matches our assessment of your car, then we offer a price which matches the online valuation. However if the details provided online are not accurate this will affect the final price offered. Thank you, The WBAC Team

“Awful customer service after sale . I have waited 3 days for payment after paying for next working day payment I can't get hold of any one at branch as it’s been closed 2 days running despite being advertised as open on the website . I have called all near by branches for customer service phone number and not one branch has answered the phone . I have sent 5 emails to customer service and not even had acknowledgement . awful service !”

Helpful Report

“My car from the drop down menu with the proper trim and extras was valued by them at 33000 but using the reg which didn’t include the level of trim just a basic model was showing as 29000. They wouldn’t budge so I said bye bye. This is a rip off if your car has a lot of extras.”

Helpful Report

“Full details given and a “guaranteed price” of £7400 was offered. Took the car 10 miles to a grotty little shack by a car park and after all the tutting and sighing the rep gave I was offered £6400. After telling him I was disgusted with the obvious rip off and waste of time he bumped the price up to £6607. Told him it was worth more and he said “good luck with that” and then turned his back and ignored me. I sold the car to Arnold Clark the next day for £7200. You make your own mind up on whether they are ripping people off!!!!”

Helpful Report

“We buy any car are CROOKS. They tempt you in with good prices and even if your car is as described and all good they then give you a ridiculously low offer!”

Helpful Report

“Valuation a third of actual. I had a valuation of under a grand for my bow but actuaries values it at 3 TIMES THE VALUE. It seems that the value of money is going out of fashion as a trending fashion for millions.”

Helpful Report

“Got offered 500 online took it to idiot who told me 50 quid biggest scam going. Poor old bloke in front off us got 150 for his car looked shocked and devastated horrible company.”

Helpful Report

“Biggest scam company going. Wonder what Philip Schofield would say Reading these damming REVIEWS? He gets paid whether it's a scam company or not! No wonder they drop the prices on cars, they've got him to pay!”

Helpful Report

Hi there Christine, Thank you for taking the time to leave us a review. We're sorry to hear that you felt your experience to be 1*. We would really appreciate it if you could update your review to provide us with some more details regarding your experience so that we can work on making improvements. Thank you, The WBAC team.

“Very rude staff! Didn’t look me in the face once whilst talking to me didn’t even look up from his desk. Very unprofessional and the offer I was finally made was 800 pounds less as a service stamp in the full history wasn’t written clearly just an excuse to get my immaculate C3 at a bargain price to them! Bad experience altogether”

Helpful Report

“Was quoted £7000.00 for my car after putting all details in Got on site and before even looking at the car they said prior to inspection it would be £5100.00 They said their computer had made a mistake on original quote. Sounds like being ripped off to me. Absolute waste of time”

Helpful Report

“Thiefs, I am not going to waste any more of my time”

Helpful Report

Hi there Mark, Thank you for taking the time to leave us a review. We're sorry to hear that you felt your experience to be 1*. We would really appreciate it if you could update your review to provide us some feedback so that we can work on making improvements. Thank you, The WBAC team.

“Well, wish I had read this before I made 25 mile round trip to this scamming company. Seems to be same story. They quote a price( after knocking some money off for 1 key only available etc. You make an appointment, they look around, find problem, play with hand held p.c. and after pushing some buttons computer offers pittance. DONT FALL FOR IT! Sell it on market place or E bay ANYTHING rather them. I must say that I feel rather naive and won’t be mentioning it to the kids!”

Helpful Report

Thank you for taking the time to leave us a review, we really appreciate it and we apologise for any disappointment caused. Our online valuations are calculated using only the information that our customers provide, therefore if no scuffs, chips, scratches or dents are declared at this point, the valuation provided will be reflective of this. Whilst we accept that the majority of used cars will have experienced a certain amount of wear and tear, we make no assumptions about the extent of this as it can vary greatly from vehicle to vehicle and we instead rely on our customers to describe the vehicles they have in their possession. We’re sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us. Thank you, The WBAC Team.

“When entering details for an online quote, there was nowhere to list dents or rust. Online quote was £3250 but after onsite evaluation I was offered £50 and was told it was because of rust on arches and a couple of dents, it’s a 12 year old van. Complete waste of time, will never use again. Unless your vehicle is mint condition don’t waste your time.”

Helpful Report

Hi there, thank you for taking the time to leave us your feedback, we really appreciate it. Our online valuations are calculated using only the information that our customers provide, therefore if no scuffs, chips, scratches or dents are declared at this point, the valuation provided will be reflective of this. Whilst we accept that the majority of used cars will have experienced a certain amount of wear and tear, we make no assumptions about the extent of this as it can vary greatly from vehicle to vehicle and we instead rely on our customers to describe the vehicles they have in their possession. We’re sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us. Thank you, The WBAC Team

“Disgusting, went to the Denton branch on Saturday 24/7/21, asked if they was interested in buying my car grand voyager the person who was there on this day walked around the car checked it all over tapped the details into his tablet then came back with the price of £785 which given the age of the car was good so I asked what I do he said the price is held for 5 days make an appointment online so I did for the following Friday 30/7/21, on this day there was a different person in charge gave my details in all ready to sell my car to him he said went outside checked the car again then came back with a price off £125 said that’s wrong can’t offer one price one week then change the week after I’d get more if I scrapped it. If you need to sell your car for any reason KEEP AWAY FROM THIS COMPANY, I know my car isn’t worth a fortune it’s an old car but I do know it’s worth a lot more than these offer you highly disgusting avoid this company they shouldn’t be allowed to do what they do.”

Helpful Report

“Terrible customer service by the manager at courthouse green Coventry. Very rude and disrespected me. No number to call and complain. Made an appointment and no one available to see me”

Helpful Report

“Offered half of the price given on website. It is an 11 year old car with surface scratches that would be associated with a car of that age. It had 7 months mot. And invoices for work completed.l The price offered was at best insulting. When i queried the difference i was told " the price quoted was irrelevant" l think that says it all. Please avoid this company”

Helpful Report

“Wasted my time driving down there, they offered me a fraction of the online price knocking off hundreds for any little petty excuse when the car was in excellent condition, perfect working or with nearly a full years Mot. I arranged for someone to drive down with me to pick me up once I'd sold it but no they tried scamming me, wasted my time and the persons time who driven down with me to bring me back. Makes me cringe every time I see an advert where it's all smiles as if they are doing a good deed/deal for someone when in reality they are scamming filth, every time I see an advert it takes me back to the moment they tried scamming me. Never will go near them again and if anyone asks me if I recmend them then I tell them about my experience with them "shiver down the spine"”

Helpful Report

“Checked the car signed everything up . Sent me sold contract. Took car . Fix not send money. And renaged on contract. Still not got car back . Not a company to deal with”

Helpful Report

webuyanycar is rated 4.4 based on 7,964 reviews