webuyanycar Reviews

Name: webuyanycar
Rating: 4.36

4.4 Rating 7,964 Reviews

85 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,964 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid at all costs the worst company i have ever come across I shall never ever be returning”

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“its all about the profit, valued by machines. accessed by greedy humans.”

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“We buy any car can suck my willy”

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“Gave me an online price of 11,500 got there and he saw a little bit of laquear dealing off and a tiny Mark I could hardly see and said 9000 ,I wouldn't waste your time with these.”

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“If you want to waste your time getting an online valuation, driving to the store, for them to look around the car for any minute piece of dirt and knock off 5% off the original value, then that's what you'll get. They give car sales people a bad name!! Absolute charlatans. Took it to the nearest garage to WBAC who gave me the original price WBAC offered me . I hadn't even booked an appointment. Horrible people, waste of time and please support your local garages. . I've only given 1 star because I couldn't opt for no stars”

Helpful Report

Hi jesse, thank you for taking the time to leave us your feedback, we really appreciate it. Please note, we would only ever reduce a valuation if a customer is outside of their 4 day Price Promise period, or if there are discrepancies between the information that a customer provided us with online and the vehicle itself. We use exactly the same pricing system on our website as our buyers do in branch. Therefore if the condition/details of the car entered online matches our assessment of your car, then we offer a price which matches the online valuation. However if the details provided online are not accurate this will affect the final price offered. Thank you, The WBAC Team

“Tried as there advert says to get a instant online valuation, this is not true. They want email, phone and other personal info, why. Also they don't but ANY car, I have one and because of age or it being a import it doesn't even come up, not even manually. The last time I did get a valuation it was £1000 below trade book price, which I got from a dealer.”

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Thank you for taking the time to leave us a review, Robert, we really appreciate it and we apologise for any disappointment caused. Please be assured that we would only ever email those who have consented to us doing so. If you no longer with to receive such emails, you can of course amend your contact preferences here: https://www.webuyanycar.com/contact-preference-centre/ at any time. If you require any further assistance with this, please contact talktousnow@webuyanycar.com or drop us a message via Facebook: bit.ly/WBACFB or Twitter: bit.ly/WBACTwitter. Thank you, The WBAC Team

“An absolute rip off !!! I have sold cars to webuyanycar in the past and found the service ok, yes slightly lower than the text price value but, very close to the value price given. Today however, I took a vehicle which was in tip top condition for its age with a low millage, immaculate really. Anyway, the guy hunted around the car looking for any small mark he could find. I said to him, it's a ten year old vehicle not a brand new roller ! He then came back with an offer more than half the value of the text price and 1,100 lower than parkers bottom line trade price.... needless to say, I was not going to be ripped off and left without selling them the car..... total waste of time, avoid unless desperate and prepared to get ripped off.”

Helpful Report

Thank you for taking the time to leave us your feedback, we appreciate your comments. Please note, we would only ever reduce a valuation if a customer is outside of their 4 day Price Promise period, or if there are discrepancies between the information that a customer provided us with online and the vehicle itself. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. We have gone ahead and contacted you privately to request your reg, so that we can take a closer look at this and assist you further. We hope to hear back from you soon. Thank you, The WBAC Team

“Had an online Value £1,500 all info supplied.Small Dent, a few scratches very sound car. Value for a Ford Focus 2012 book price £2,500 that’s bottom book price. Attended Llanelli Branch . Offered me £800. Absolutely a ripoff. Stay away from this company. He said being the age of the car and the Mileage and the tiny dent , and a two tiny bits of rust by the number plate easy to rectify. What a Joke!😡”

Helpful Report

Thank you for taking the time to leave us a review, Paul, we really appreciate it and we apologise for any disappointment caused. Please note, we would only ever reduce a valuation if a customer is outside of their 4 day Price Promise period, or if there are discrepancies between the information that a customer provided us with online and the vehicle itself. We’re sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us. Thank you, The WBAC Team

“Kept waiting for 25 minutes, so not a good start. Valuer did not have any idea what he was doing. Felt as if I was a distraction to his otherwise boring day. Did not look inside the vehicle at all, apart from asking me to read the mileage out. Looked around the outside of the car, which is in excellent condition apart from a couple of very small relatively unnoticeable stone chips to the bonnet. Spent his time looking at a small mark on the drivers door handle & said there was a scratch. No scratch, it was a polish mark !!!!! Its a prestige top of the range german car and although 6 yrs old with just over 32000k on the clock; one lady owner/driver, alloys perfect with no scuffs, he said the car was only worth £14k, £1345, under their online estimate!!!! I took my car to a main dealer today who has offered me £15500 & I do not even have to part exchange, as there is a shortage of this type of vehicle which they are desperate to get hold of. I will definately not recommend this company to anyone. What a rip off!!!!”

Helpful Report

Hi there, thank you for taking the time to leave us your feedback, we really appreciate it. We’re really sorry if the customer service that you received on this occasion fell short of both yours and our expectations. This isn’t the level of service we would expect you to receive and we appreciate you bringing this to our attention. Your review will indeed be fed back and any relevant additional training/support will be provided. We do trust this to be an isolated incident and hope that you will consider webuyanycar.com again in the future. Our online valuations are calculated using only the information that our customers provide, therefore if no scuffs, chips, scratches or dents are declared at this point, the valuation provided will be reflective of this. Whilst we accept that the majority of used cars will have experienced a certain amount of wear and tear, we make no assumptions about the extent of this as it can vary greatly from vehicle to vehicle and we instead rely on our customers to describe the vehicles they have in their possession. We’re sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us. Thank you, The WBAC Team

“Completely wasted my time would not recommend to anyone as offered way less as online evaluation”

Helpful Report

Thank you for taking the time to leave us a review, we really appreciate it and we apologise for any disappointment caused. Please note, we would only ever reduce a valuation if a customer is outside of their 4 day Price Promise period, or if there are discrepancies between the information that a customer provided us with online and the vehicle itself. The WBAC Team

“Stop ripping off people”

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We're sorry to hear that you felt your experience to be 1*. We would really appreciate it if you could update your review to provide us some feedback so that we can work on making improvements.

“Payment very late because of you guys they putme in default it's bad experience I lost my credit rating”

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“I was given a quote which was deducted by £400 for 80-90 miles and chips which no one could see. I wanted to require but wbac cunningly locked my vehicle quote and didn’t let me requote. Now the same vehicle is gone up in price even with more mileage. Wbac cheat customers. Please ensure if wbac doesn’t standby to their quote, don’t sell it. I feel px is still best way as compared to wbac. Wbac are bunch of cheats. Life’s a full circle. If you cheat your customers, you as a business not going to prosper.”

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“Quote on line was great, price at point of face to face was less than half, Had car cleaned and valet, Will never recommend wbac.c to anyone”

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“This company lies about valuation online and then pretends there are defects that bring down price once you get to the meeting”

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“One price given online promised soon changed when arrived, lots history offered on paperwork, 2 keys, cleaned & valeted, very low mileage for cars age in perfect condition. Same car sale online with same low mileage over 2k these jokers want show room cars for next to nothing. OK if your desperate for half price or lower than they offer online or want to unload a problem car but otherwise sell else where.”

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“Unprofessional business practice: Quick inspection of vehicle, very low quote £2000 less than the LOW internet figure first given. This of course is to draw customers in. Verbal quote given in a car park, not able to view quote on screen. Not allowed to take photo of quote on WBAC tablet. Avoid this business. Clever Marketing using a celeb. AVOID.”

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“I bought my mini a few months ago for 12,300 but sadly due to a change in personal circumstances had to sell it. Wbac offered me 11,600 then when face to face dropped it to 10,300. I declined and put it on with motorway. They got me 12,200, so 1900 more than wbac. Judge for yourself who to sell your car too”

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“on line valuation useless. when you go there different story they will knock you down to floor. not as advertise. online valued my van for 3200.00 . got only 1100.00”

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“I HAVE SOLD MY CAR TO WE BUY ANY CAR , THEY ENTERED INTO THE AUCTION B.C.A THEY HAVE APPLIED FOR LOG BOOK TO BE PASSED TO TRADE , I WAS PROMISED AND PAID A FEE FOR QUICK PAYMENT ..4 DAYS LATER I HAVE NOT BEEN PAID , I CANT GET HOLD OF ANYONE , I FEEL THAT I MAY NEED TO REPORT THIS VEHICLE STOLEN AS I HAVE BE EMAILED TO BE TOLD I WOULD BE PAID 2 DAYS AND STILL NO PAYMENT ..THIS IS A SHOCKING STATE OF AFFAIRS SO RIGHT NOW I DONT KNOW WHAT , PERHAPS THEY SHOULD SHOW THIS IN THERE TV ADVERTS ,,,SO MY ADVICE WOULD BE TO STAY CLEAR OF THIS COMPANY BY THE WAY THEY KNOCK YOU DOWN IF YOU VEHICLE IS NOT LIKE NEW EVEN”

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webuyanycar is rated 4.4 based on 7,964 reviews