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webuyanycar Reviews

4.4 Rating 7,913 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

4.4

Based on 7,913 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Much lower price than offered”

Hi Maisie, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no-obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“The price I was given over the internet was £5850 I felt that was a bit low. But I was desperate to sell so I went down to the centre The price I was given there was £5050 but I was desperate to sell so I excepted. My advice is if your not desperate go else where”

“Valuation very poor”

Hi there, Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Car was massively undervalued from quote originally given. It was only 50% of the value because of a faint rattle in the engine. We were also left for our appointment for 45 minutes in the rain and couldn’t get through to the office”

“I had a great experience with your representative at your Paisley office. He was very professional and efficient. I can’t praise him enough. However, I had a horrendous experience with your representative in Linwood. He was rude and dismissive to the point I just drove away and made a different appointment at another branch.”

Hi there, Thank you for taking the time to leave us your feedback. We're really disappointed to hear this. This isn't the level of customer service that we aim to provide and we apologise if we fell short of both your expectations and ours on this occasion. We appreciate you bringing this to our attention and will indeed feed this back, ensuring that any required support/training is provided. Furthermore, we hope you'll consider this to be an isolated incident. If there's anything more we can help with, please drop us a message on Facebook: http://bit.ly/WBACFB or Twitter: http://bit.ly/WBACTwitter. Thanks, The WBAC Team

“Don't use this company, they are nothing but swindlers, my son sold his first car to them, he was told it was worth £60.00 then later found out that they sold it on for £600.00 we were utterly disgusted by this.”

“The valuation webuyanycar gave for an 8+ year old ford fiesta with partial service history was GBP 5,345. The car had under 60,000 miles and was last serviced by ford. It was an excellent car - in and out. When I took the car to your centre in Camberley, I was offered GBP 4,100 - because of minor (and hardly visible) stone chips - I had to be about 3cm from the stone chip to see it! Also, there were MINOR scuffs on the alloy wheels -I don't know whether you expect a brand new car body on an 8+ year old car! It feels like a total scam to me - the valuation on their site is not realistic and impossible to achieve in real life; it's to lure people in - which is less than honest I would say! I was naïve enough to trust the valuation, so I had arranged to pick up my new car on the next day. Therefore had to sell at over GBP 1,000 loss to make up the payment for the new car. LESSON LEARNED! Be honest and open about the valuation. I will let others know to take your valuations with a heavy dose of a pinch of salt.”

“We agreed a price with the representative at Dobbies garden centre, lasswade and we’re told we would get a confirmation email very shortly and that the funds would be transferred to our account within 24 hours as we agreed to pay an extra £25 for this process. 25 hours late we have had no email from We Buy any car and no sign of the funds. Despite leaving voicemails at this office and emailing, we still await our funds and any response!”

“Everything you do is geared up to reducing the value of cars even if they are in mint condition. Never give the quoted value even if the like mine was better than new .”

“You mislead the public by giving a valuation that you don’t intend on paying out and then try to rip people off.”

“No fair price given, unknowing car sellers should stay away. No bother on after sales support plus fees charged on processing a Sal plus getting paid. Totally unethical”

“Made an online appointment. Received a call before I visited confirming details. When I arrived early to their St Johns Wood office, the staff had gone early. Office closed. Made numerous calls to HQ. No-one could contact anyone. No-one returned my call. No-one alerted or updated me. Very unprofessional behaviour. They claim to be webuyanycar.com but that's only-if-you-can-find-them! I will continue to go through a dealership in future.”

“They gave me a valuation and I turned up with the full service history, the car in good condition and they basically told me that the paint chips and a couple of touch up jobs that needed doing would amount to a £1,500 drop in their valuation. Time wasters, complete scam, avoid like the plague.”

“Your quoted price is dismantled by extremely poor staff who are told to find imaginary defects Your service is a con and individuals should be brought to task”

“Why did you bother giving me a valuation of an acceptable figure and then you offered me 25% less when there was nothing wrong with the vehicle when I brought it along to you? What a complete waste of time. Potential customers need to be warned of your tactics.”

“Arranged an appointment had to cancel because needed a new v5 form due to private registration plate. Rearranged 2 days later they took 500 quid of the price. Went to appointment 900 pounds of agreed price for small scratches at boot and small chips on bonnet. Absolutely ridiculous.”

“Very disappointed with this service. Had a quote online. When came to drop the car off i was given a lower much lower quote even though i have stated the condition of the car. £200 less. I feel that its a big con and will not be recommending to anyone to use. The quote given should be what is honoured.”

“Accepted online quote and booked handover from that page. On handover day price was reduced. Shocking business practice”

“been twice after appointment made but no body there absolutely useless at leyland don't even answer the phone”

“Staff haven’t got a glue I paid £20000 three months ago only get 13900 for it they know u want to sell just a joke”

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webuyanycar is rated 4.4 based on 7,913 reviews