Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,859 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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167

Anonymous

Anonymous // 01/01/2019

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“Headrest arrived before estimated date which was great. Packaging and delivery were also excellent”

Helpful Report

Hi Jennifer! This is great! Thanks so much. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Absolutely amazing, fantastic products, and fantastic prices and the range of products are great too, customer service was amazing too, kept very informed throughout the process from ordering to delivery x”

Helpful Report

Hi Shannon! Thank you for the great review! We are so glad that you are happy with your experience, this is important to us! If you ever require any assistance please do let us know. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Well informed during the delivery process. Arrived sooner than expected. Easy to set up and good value compared to other brands”

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Hi Andy, this is great! Thanks so much. Happy Tubbing! Kind Regards, Jess @ Team Wave

“So far so good - it was delivered 20 days before the estimated arrival which was fantastic! Easy to set up by myself (I am a 26 year old female), and was up and running in no time. Filter is kept in the pump compartment, so check before thinking that no filter has come with it. Only minor point is that the connectors are hard to connect properly, you need lots of strength.”

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Hi Holly! This is great! Thanks so much. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Easy to order Delivery date earlier than estimated Kept upto date with processing if my order Able to choose date of delivery Advised delivery would be after 11m00am and that a n exact time with an hour time window Opportunity to make safe arrangements where delivery could be made Exceptional customer care the best to date. My delivery is this afternoon woopey”

Helpful Report

Thank you for the excellent review, Letitia. I'm thrilled to hear your Spa arrived early! We are very proud of the Wave experience :) Happy Tubbing! Kind Regards, Zoe @ Team Wave

“Placed my order at the end of March with an expected delivery of the end of May, which I was aware of before ordering. Was pleasantly surprised that it arrived 3 weeks early. Pool is easy to put up and it’s in place and in use now, don’t care about the bad weather.”

Helpful Report

Hello there Susan! Thank you for the wonderful review. I'm thrilled to hear your Spa arrived early, I truly hope you love it :) Happy Tubbing! Kind Regards, Zoe @ Team Wave

“Great bit of kit easy assembly...only downfall was the wait..”

Helpful Report

Hi there George, thank you for the wonderful review! We are very proud of our Spas and have been working hard to get them out to our customers as soon as possible. I truly hope you love yours. Happy Tubbing! Kind Regards, Zoe @ Team Wave

“Great service”

Helpful Report

Hi there Kelly! Thank you for your lovely words about our service, we love to see our customers happy :) Happy Tubbing! Kind Regards, Zoe @ Team Wave

“I ordered my spa and it arrived before the due date , I had contacted customer services on a few occasions just for a update who responded quickly every time Excellent service”

Helpful Report

Hi Mark! Thank you for the great feedback! We are more than happy to help! Happy Tubbing! Kind Regards, Jess

“Arrived earlier than thought with good packaging. Easy set up and looks robust. Doesn’t come With insulation cover FYI. When weather better going to get in . Defo worth a buy.”

Helpful Report

Hi there Ben, thank your great review! We also have some other products for insulation, such as our Foam Matts and our Bubble Matt liners. You will find everything here: https://wavespas.com/collections/wave-spa-accessories I hope you get a chance to enjoy your Spa this weekend :) Happy Tubbing! Kind Regards, Zoe @ Team Wave

“Brilliant service from start to finish and very helpful with any problems. Great quality spa and would definitely recommend 😀”

Helpful Report

Hi Ben! Thank you for the great feedback! We are more than happy to help! Happy Tubbing! Kind Regards, Jess

“Spa turned up exactly when they said packaged very well and 💯 will order again thank you very much”

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Hi Wayne! This is great! Thanks so much. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Excellent service and product, kept informed at all times highly recommended hot tubs are fantastic.”

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Hi Sam! We are so glad that you are happy with our service! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Extremely pleased with our hot tub, exactly as described and high quality, we have had it a week so far and it’s amazing”

Helpful Report

Hi Rhian! This is great! Thanks so much. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Hello, I recently purchased an inflatable cover from Wave Spas, and although I had trouble ordering it, help was prompt after I sent an email. The inflatable cover arrived, and I'm pleased with it, thank you.”

Helpful Report

Hi Muriel! We are so glad that you are happy with our service! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Inflatable cover really does cut down on heating the water. Great product.”

Helpful Report

Hi Jim! Thank you for your review! We are proud of our products and service so we are very glad to hear that you are happy with them. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Technical department was very helpful in solving the problems with heater unit”

Helpful Report

Hi Mark! We are so glad that you are happy with our service! Happy Tubbing! Kind Regards, Jess @ Team Wave

“Love my spa and brilliant service everytime from the guys at Wave!”

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Hi Matt! This is great! Thanks so much. Happy Tubbing! Kind Regards, Jess @ Team Wave

“Excellent service, early delivery, kept updated throughout , due to the good Scottish weather not had a chance to put it up yet 😔,”

Helpful Report

Hi Jacqueline! This is great! Thanks so much. Happy Tubbing! Kind Regards, Jess @ Team Wave

Hi there Jacqueline, thank you for the wonderful review! Sorry to hear about the weather, some of our customers enjoy their Spa in the Winter. Our heater units are designed to withstand the elements, if you feel brave give it a try :) If you need any more advice on cold weather usage, please email us at customerreviewfeedback@wavedirect.co.uk Happy Tubbing! Kind Regards, Zoe @ Team Wave

“Excellent service from ordering to delivery!”

Helpful Report

Hi Sean, this is great! Thanks so much. Happy Tubbing! Kind Regards, Jess @ Team Wave

Wave Spas is rated 4.8 based on 4,859 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.