Wave Spas Reviews

4.56 Rating 213 Reviews
90 %
of reviewers recommend Wave Spas
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email
Read Wave Spas Reviews

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 5 star review on 1st July 2020
Paul
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Wave Spas 5 star review on 28th June 2020
Amy Cooper
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Wave Spas 5 star review on 25th June 2020
Orit
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Wave Spas 5 star review on 17th June 2020
Vickie Templeman
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Wave Spas 5 star review on 3rd June 2020
S Rae
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Anonymous
Anonymous  // 01/01/2019
My order number W7608 I pre ordered my spa on the 24th of april with a delivery date of the 1st of july. Then to my frustration I got told a 7 day delay. Now after contacting customer service 10 working days delay before shipping then 7 days after for delivery. W7608You shouldn't give a delivery date you clearly cant meet. And when I told you it wasnt good enough was told my delivery may not be affected. When you knew this wasnt true
Terrible customer service zero interest in helping you and when you do eventually a reply it’s snotty !!! Just blank emails and fob you off with we receive lots of emails a day etc !! Well take more staff on to help customers after all you are coining the money in now !!!!!
My hot- tub is expected for delivery tomorrow (1st july) I was told I would get confirmation from the delivery company when it has been shipped !! I've not received anything to say it is on its way. Tried contacting company but all I keep getting as a reply is my hot tub is expected to be delivered on 1st July?? I am starting to worry that this is not going to happen !!!
We aim to respond to all customers within 48 hours and are working our hardest to assist everyone. A member of our team will be in touch with you shortly to help you with your order.-Wave team
really dissapointing service, the lack of human interaction is frustrating we've waited months for a pre order date to be told there was further delays. their online chat rooms will only let you ask pre vetted questions and give you basic answers
Long waited for my spa since April,May kept chasing my order kept being told it would be with me on this date never arrived,finally it was still in the warehouse that's why they couldn't chase my order, Finally it arrived, what a disappointment we only blew it up ,Oh my gosh it says for 4 people no way you get 2 in there , Were not big people it was as if we were sat in a box, My son is big (rugby player) he looked pathetic we did laugh water level not high Lazy Spa the best What a mess,,,
I am very sorry for your experience. I have investigated this and see the reason for the delay in receiving your hot tub was due to a system error out of our control, which you were informed of and this was rectified as soon as we became aware. All the measurements for our hot tubs are correct on our website.
Thanks, Grace
Team Wave
I have e mailed wave customer services last week still no response I’m getting a little worried that you can’t actually speak to a human being I have asked for a call back no response
Dear Sally, we have received and replied to your cancellation request on the same day of receipt. Our customer services manager has further forwarded the email to you. We kindly ask that you update the review as we have done everything to help.
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James - Customer Services
Dear Sally, we have received and replied to your cancellation request on the same day of receipt. Our customer services manager has further forwarded the email to you. We kindly ask that you update the review as we have done everything to help. - James - Customer Services
I placed a order and never received a confirmation email I’ve emailed them many times and have no response they have taken the money for my order I’m still waiting
Dear Samantha,

Please can you email zi@wavedirect.co.uk, she will be able to give you an update on your order. We try to reply to all emails within 24 hours but at the moment the sheer volume of emails is unprecedented. We have staff working the weekends to help our customers and ensure they get their spas on time. Further to this DPD are running slow on SPA deliveries sadly and delaying collection and delivery times, we are truly trying out best to get all the spas out to customers on time.

Once we get the issue resolved we kindly ask that you update your review.

The Wave Spas Team
Site seems fake, all picture of their tubs seem photoshopped and can’t see any reviews from people actually owning one.
Dear Chris, If you go on our Instagram account you can see people in our Spas.

We had planned a photo shoot this year for all our updated 2020 spas but due to Covid-19 Virus, we are unable to get the models in close contact so have taken the hard decision to postpone until the lockdown has been eased, which I hope you understand. We do ask that you revise you 1* review on this basis as we do aim to give the best possible customer service and reviews are very important to us.

If you have any questions please feel free to contact our customer service team.

EMAIL - customercare@wavespas.com

Tom
Managing Director
Wave Direct Limited
Wave Spas is rated 4.56 based on 213 reviews
Frequently Asked Questions
Is WaveSpas legit?
Yes, they are UK based business with their HQ in the north of England.
What's WaveSpa delivery like?
Delivery is normally very quick if the item is in stock.