Wave Spas Reviews

4.71 Rating 126 Reviews
97 %
of reviewers recommend Wave Spas
Merchant Metrics
Shipping & Delivery
delivery methods
Courier
average delivery time
Next Day
on-time delivery
100%
accurate and undamaged orders
100%
Customer Service
communication channels
Email
Read Wave Spas Reviews

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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In the first instance we had major issues as when our spa was first delivered most of the components were missing! Had no contact number to reach customer services only a contact form which was very frustrating. Had to contact customer services a further 3 times before we had all of the components! In addition, the first time we drained the Spa we found there was a tiny hole in the drainage hose...so had to ask them to replace it! However, they were quick to respond to emails and send out the missing/faulty components and eventually after the many issues they gave us a free filter! What I would also point out is that you have to buy a chemical starter kit iif you want to keep your water clean/filtered which WaveSpas don’t currently stock!!! We also found that the filters for the Wave Spa Pacific did not last very long at all - definitely not as long as it states that’s for sure! However, we are very happy with quality of the Spa and if we hadn’t had all the problems that we did we would definitely give 5 stars for this product.
Helpful Report
Thank you for the feedback, sometimes there are issues but we always try our best to fix them for you as quick as possible, I'm really pleased not everything is sorted that you would give it a 5* review.

Tom
Wave Spas
Payed for next day delivery which didn’t arrive tryed to get it sorted and got it sorted after a lot of hard work via email I really think you should have a phone number people with problem can talk to a customer service person instead of trying to do it all by email and takeing a lot longer to get problem s sorted out
Helpful Report
Dear John,

Were sorry for the inconvenience but are pleased that the issue has now been resolved.

Tom
Wave Spas
Arrived a day late due to DPD getting the address mixed up, not impresssed. How we are really happy with the hot tub and it looks great on our patio. Looking forward to fun times with the family.
Helpful Report
Cool tub. fam love it
1 Helpful Report
Wave Spas is rated 4.71 based on 126 reviews