Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Wave Spas Reviews

4.8 Rating 4,858 Reviews

98 %

of reviewers recommend Wave Spas

Company Reviews

Product Reviews

4.8

Based on 4,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

Wave Spas 5 star review on 13th January 2024

Wave Spas 5 star review on 11th September 2023

Wave Spas 5 star review on 9th September 2023

Wave Spas 5 star review on 20th August 2023

Wave Spas 5 star review on 29th July 2023

Wave Spas 5 star review on 25th July 2023

Wave Spas 5 star review on 19th July 2023

92

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived later than was told. Have had a few problems with missing items but that's now been resolved just awaiting a partial refund once I receive that I may feel I could offer more stars. Paddy has been helpful throughout.”

“Ordered awaiting delivery. Still 3 weeks to go before arrival so not much to review. One item that was in stock arrived very quickly, hopefully rest will arrive sooner than planned but I can’t review anymore than this at present. Writing this early review to earn an entry to a comp. full review will follow.”

“The product is AMAZING but the delivery was very delayed. However during covid I can understand this. Ordered some accessories that arrived so fast.”

“As far as I can tell the hot tub is great. Seems a very good quality. The only things that are letting it down is the customer service.The communication is not very good, Delivery is hit and miss , you don’t always know when things are gonna turn up. Don’t know if it’s waves fault or DPD and Amazon fault.HopeFully once all delivered and set up it will all be good.”

Hi Lisa, Thank you for taking the time to leave us with a review. I am so sorry you are not happy with our customer service. I completely understand how disappointing this is for you. We have been extremely busy at the moment due to having less staff because of COVID-19. Hopefully, the weather perks up so you can enjoy your hot tub! Kind Regards Kirsty @ Team Wave

“I was an item short and two of my items are two small but I ordered the right size please can you advise me on how I can return them and get the correct size thank you”

“When ordered my hot tub showed end May delivery. This was changed to end July without any notification. When I contacted support they informed me that the July date was for new orders only and that mine would be end June. It arrived mid June. The dates are unimportant really but the quality in your customer service is really proven when things go wrong or your ability to inform customers when things change. I feel 3 is appropriate because actual conversation with support was fine, the supporting processes need some work.”

“Not receiving my filter”

Hi there Vicky, Do not worry, I can see that my colleague has messaged you to let you know where to find them. They should be in the front of your heater unit behind the clip-down panel, but there's more detail and help available in the email sent to you. If you ever require any assistance, please do not hesitate to contact us at enquiries@wavedirect.co.uk and we will be more than happy to help you. Happy tubbing! Kind Regards, Anna @ Team Wave

“Been looking to order a replacement hot tub for ages after my mspa died last year after 4 years, prices gone thro the roof and akways out if stick, eventually saw the Pacific was in stick, ordered and arrived within 4 days. However quality is nowhere near as good as the mspa, will be surprised if this lasts the summer let alone a year, a lot smaller too and very shallow. Have to turn motor off at night as so noisy can hear it thro bedroom window, have emailed wave asking about noise levels and how to register warranty hut no response. Also paid for extended warranty but no paperwork recvd to prove this. Hope tub does last as looks nice but motor pump is so loud, would like to leave on low temp overnight to save money instead of turning off abdcreheatingveach day but way too noisy.”

Hi Jackie, Thank you for taking the time to write a review. In regards to the extended warranty, do not worry about paperwork as we will always have a record on our system that you purchased that with the tub. I can see that our customer service team got back to you on the 24th of June about this issue and are looking into getting it resolved. I hope this gets sorted for you as soon as possible. All the best. Kind Regards, Anna @ Team Wave

“Long periods of time for delivery, But the hot tub is very good quality. Worthwhile waiting thank you wave for keeping me updated on my order.”

Good morning Tracie, Thank you for taking the time to write a review. I do apologise that you had to wait longer than the estimated delivery period but I'm glad to hear you are enjoying your tub! Have a lovely summer and happy tubbing! Kind Regards, Anna @ Team Wave

“Happy with my hot tub which came in March. I'd give 5 stars but customer service is shocking. No direct number just email addresses to which you get no response. Been emailing them for over a week now and still no response”

Hi Victoria, Thank you for taking the time to leave us with some feedback. I am so sorry about your experience with our customer service team. I can assure you this is not what we want. We have been extremely busy due to having less staff because of COVID-19, However, we are in the process of recruiting so we can pick up the pace. I have looked into this and can see Charlotte has emailed you and sent out your filters. Happy Tubbing! Kirsty @ Team Wave

“My spa arrived 2 weeks later than estimated and I didn't receive any updates apart from when I chased for them. The spa seems to be working fine (after only a couple of days) although I think there is a slow puncture in the additional blow up lid I purchased that I will need to speak to them about. Easy for 1 person to setup.”

Hi Josie, I'm happy to hear you've got your Spa now and you found it easy to set up. As for your inflatable lid, I've sent you an email so we can get the ball rolling on that :) I look forward to this being resolved for you! Kind regards, Paddy

“I order a spa months ago when I ordered it said it would be June 15th then it changes to June 30th then July 5th and now it’s late July date changes continues I get COVID has had an impact but I pre ordered earlier enough to use during summer at this rate it will be winter by the time I receive can’t comment on spas itself as still waiting date seems to change continuously and contact gets u no way price may seem great but the wait you could save and pay more to get quicker”

“the reason I have have given this rating is that I received an e-mail regarding the free mega pack but when I tried to input the code SS22 the site said the code was invalid. I then sent a message on your message board to which no-one has replied. My SPA was due on the 16th June but will not be arriving until the 5th July on pre-order which I have been kept up to date on that due to the logistical problems my SPA has been delayed which I can fully understand. However I am stil annoyed about the Mega Pack”

Hello Peter, Thank you for the feedback. The mega pack promotion works when you have a spa in your basket. It becomes active when you purchase a spa. Sadly, it cannot be added to existing orders. Thank you for being understanding with the delays. We are doing everything we can to have your spa delivered as soon s possible. Kind regards, Sam @ Team Wave

“Waiting on spar but late so got 2 filters free nice gesture :)”

Hi Donna, I'm glad we were able to get you out some freebies. We can't wait for you to receive your Spa. If you have anything we can help with in the meantime, please do let me know! Kind regards, Paddy

“ordered in april and delivery now delayed until the end of june. Have been kept upto date though through regular emails. Hope to give excellent when it arrives”

Hi Michael, I'm so sorry for the delay with delivery. It truly saddens us that we haven't been able to meet your original delivery date. We know you're going to love your Spa when it arrives! If you need us in the future, please don't hesitate to ask. Kind regards, Paddy

“Have all the filters and chemicals yet still waiting for my tub ☹️”

Hi Sandra, please accept my apologies for this delay! I've sent you an email with your delivery details. I look forward to speaking with you soon. Kind regards, Paddy

“Goods not yet received so unable to comment”

Hi Shona. I've sent you an email with your delivery details. I look forward to you receiving your Spa soon! Kind regards, Paddy

“We are currently still waiting to receive our Spa.”

Hi Jason, please accept my deepest apologies that you're still waiting on the delivery of your new Spa. I have sent you an email with some updates on this. I look forward to speaking with you soon. Kindest regards, Paddy

“We bought a wavespa Pacific, been using it for 2 days, starting to have problems with pump/motor already. I email customer service hopefully they will reply soon with any advice or help. Looking at these reviews I'm a little disappointed where I can see that wavespa only replies to customers reviews when they get 5 star reviews, they won't reply when they get less that 5 stars.”

“Difficult year 5 month wait for stock which was clearly explained at purchase, delivery made easy but filters missing from order and not available for another 3 months!!! Need filter to use hot tub so problem there...”

Hi there Saskia! Thank you for having an interest in our products! I have looked into this for you and emailed you concerning this. Kind regards, Sam @ Team Wave

«
1
2
3
4
5
»

Wave Spas is rated 4.8 based on 4,858 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.