Wave Spas Reviews

4.67 Rating 2,871 Reviews
93 %
of reviewers recommend Wave Spas
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email
Read Wave Spas Reviews

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Wave Spas 5 star review on 4th April 2021
Jane
Wave Spas 5 star review on 3rd April 2021
Anonymous
Wave Spas 5 star review on 30th March 2021
Elizabeth Chance
Wave Spas 5 star review on 30th March 2021
Tracey Miller
Wave Spas 5 star review on 30th March 2021
Anonymous
Wave Spas 5 star review on 28th March 2021
Eve Allen
Wave Spas 5 star review on 26th March 2021
Sharon Donnelly
149
Anonymous
Anonymous  // 01/01/2019
Love my Atlantic plus
Hi Brian! This is great! Thanks so much. Happy Tubbing! Kind Regards, Jess @ Team Wave
We bought a wave inflatable hot tub last summer and genuinely has been the best thing we have purchased since lockdown. Had so much use even in winter - love it !
Hi Rachel! Thank you for the great review! We are so glad that you are happy with your experience, this is important to us! If you ever require any assistance please do let us know. Happy Tubbing! Kind Regards, Jess @ Team Wave
Can’t fully review as hot tub has not yet been delivered was due on 17th April but now gone back to 23rd May. The starter kit was delivered last week. Any update appreciated. Order ref #W35406
Very good service. They emailed me straight back when I needed help. I gave a rating of good as I had some trouble with my hot tub and I couldn’t get through to them as they didn’t have a phone number. But after emails it got sorted. If this company had a phone number to ring I would give it a rating of excellent.
Hi Ben! We are so glad to hear that you are happy with your experience with us, this is what we strive for! If you ever require any further assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Jess @ Team Wave
Love Love Love
My husband brought as a birthday present couldn’t be happier 💕
Hi Katie! Thank you for your review! We are proud of our products and service so we are very glad to hear that you are happy with them. Happy Tubbing! Kind Regards, Jess @ Team Wave
We use our Wave Spa products all the time, the spa has been a great distraction from the tedium of lockdown, cheers Wave Spa 👍🏻
Hi Mathew! Thank you for your review! We are proud of our products and service so we are very glad to hear that you are happy with them. Happy Tubbing! Kind Regards, Jess @ Team Wave
Wave spa's are fantastic and well made. I gave 4*s because the only thing to improve on is delivery time, from ordering to delivery, you have to wait longer than other delivery dates. 😊
Hi Rhonda! We are so glad to hear that you are happy with your experience with us, this is what we strive for! If you ever require any further assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Jess @ Team Wave
I found the WAVE spas to be very good compared to the usual ones on offer, the spas are extremely well made and easy to use and maintain, I would highly recommend this brand
Hi Bryan! We are so glad to hear that you are happy with your experience with us, this is what we strive for! If you ever require any further assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Jess @ Team Wave
my hot tub arrived on time it was very easy to set up extremely glad i purchased love it julie
Hi There! Thank you for your review! We are proud of our products and service so we are very glad to hear that you are happy with them. Happy Tubbing! Kind Regards, Jess @ Team Wave
Ordered a new drain hole cap. Arrived within 5 days. Thank you.
I am really pleased with my Wave Pacific. Arrived 2 months early. Plenty big enough for what I need.
Ordered in November for a March delivery was a few days late but not a problem easy to set up with clear instructions filled up in An hour(6 person size) left to warm over night ready for morning lovely and warm and lots of bubbles only been in a few times but so far enjoyable looking for to spending much of the summer in there I cleaned the filter out after each use as it does get mucky quite quickly especially with kids in and out and took me a bit of time to work out how much chemicals to put in
Very pleased with the spa. We ordered it in November 2020 for pre Order and to be delivered in 26th March. I hadn't heard anything so I emailed them to confirm the delivery however they informed me that there was a 4 week delay. I was quite upset as I had ordered it back in November for my sons birthday in March to have to wait another 4 weeks. They apologised and sent 2 free filters, however a few days later we had a delivery from dpd of our spa! We were very thankful and only ended up being a couple of days late than the original delivery date. The spa is lovely, very quick to set up and my son loves it! So thank you wave Spa!
Had a few hiccups regarding pay after delivery using Klarna but dealt with courteously and satisfactorily. Delivery was a week later than expected owing to several different factors but hardly surprising in present circumstances! Spa is set up and working well! Tip:go online for better instructions than in manual supplied.
Very quick delivery, well packed items. The hot tub skimmer is well made and sturdy and does the job beautifully and price wise, great value.

The round spa bubble mat liner, seems like a great idea, not so sure yet it will save on 15% heat loss as advertised. Only time will tell on this one.
You’re not far off excellent but I think the stumbling block is communication. The Facebook service is fantastic but as someone who doesn’t use this it was challenging when emails weren’t being received. It is great to see that you do reply using Trustpilot too but initially I didn’t want to broadcast my concerns so that was uncomfortable. A phone number would be reassuring. However, once we aligned with our method of communication it was 100% professional, friendly, helpful and fairly prompt!!! Messages nearer the time of expected delivery would’ve been nice too. BUT we have been in our tub three times since the weekend and are LOVING it. So far, so good and are looking forward to enjoying it more and more - thank you!
Hi Jo! We are so glad to hear that you are happy with your experience with us, this is what we strive for! We really appreciate your feedback, this helps us to improve! If you ever require any further assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Jess @ Team Wave
Just got it up and running so very happy, money well spent.
Hi Tim! This is great! Thanks so much. We are so glad that you are enjoying your spa! Happy Tubbing! Kind Regards, Jess @ Team Wave
Haven’t opened and used the spa yet as I wasn’t expecting delivery of it until 15th may and it was delivered 2 month early!! Super service! As soon as my garden is ready for the hot tub it will be being used
Hi Victoria! We are so glad to hear that you are happy with your experience with us, this is what we strive for! If you ever require any further assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Jess @ Team Wave
Their return of help via email was astonishing. WAVE has fantastical customer service. I thought the reviews had been added by staff, however the service is exceptional. A lots of companies could learn from yourselves WAVE.
Well Done
Hi Deborah! We are so glad to hear that you are happy with your experience with us, this is what we strive for! If you ever require any further assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Jess @ Team Wave
Pre ordered our spa and it turned up 6 weeks earlier than anticipated which we were delighted with. Had an issue with o rings leaking but we just replaced them with slightly more heavy duty ones which cured the problem, which is the only reason for 4 stars and not 5. Still waiting for inflatable cover and chemicals but seeing as the order was 6 weeks early I can't complain about that. Overall very pleased
Hi Nicki! We are so glad to hear that you are happy with your experience with us, this is what we strive for! If you ever require any further assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Jess @ Team Wave
Wave Spas is rated 4.67 based on 2,871 reviews
Frequently Asked Questions
Is WaveSpas legit?
Yes, they are UK based business with their HQ in the north of England.
What's WaveSpa delivery like?
Delivery is normally very quick if the item is in stock.