Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,478 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,478 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 11th August 2026

Jonathan

Water Butts Direct 5 star review on 16th July 2026

Neil

Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly Dpd emailed they had delivered and left a note in my letterbox but NO parcel at the local pickup shop and your Norwich Dpd center told me it was being returned to you on Dec 31st! When will my order get to me? I have had no problems with other delivery services and either parcels were left on the doorstep or with my neighbour at no 13.”

Helpful Report

“I shortened the claws for a 70 mm pipe, not 700 mm, apologies for the typo in my last review. Now, let me address the issues you raised in your reply. I received and installed not one, but two Graf Speedy Rain Water Diverters. They looked no different from each other, nor from the pictures on your website. It would, therefore, be safe to assume that they were as intended. As for your rather unkind suggestion that following installation instructions for the easiest and speediest of all rainwater diverters is beyond the wits of a damsel such as myself, what can I say? With two 3P Universal Filter-Collectors even I have achieved two full 500-litre butts in two rainy days. It does seem that Grafs may be speedy to fit but sluggish to fill due to their poor design. Regards.”

Helpful Report

“I bought two water butts which two years later split. I wrote to this company who promised to get heir team to get back to me. I am still waiting. Better off buying from B& Q. WOULD NOT RECOMEND THIS COMPANY.”

Helpful Report

Hi, Apologies to hear what's happened and for any inconvenience caused. As you've posted this review as anonymous, we're unable to find your orders or contact details so please contact our customer support directly who will work to resolve this issue immediately : cs@gm8group.com Apologies once again for any inconvenience caused. Kind regards, Water Butts Direct

“In May 2021 I acquired two 500-litre rainwater butts from Water Butts Direct and called them to help me choose between various diverters. «Graf Speedy» - speedily came the answer. I looked it up on Trustpilot and found no reviews. A bit too systematically, two reviews on Freeflush and eBay ticked all the boxes: «Easy to install… Works well… Will recommend…» Unconvinced, I closely studied the graphics for Graf Speedy. The rubber pincer intended to divert rainwater into the butt, did not look like it could capture much. On the other hand, an expert was firmly behind it. And who was little I to argue? And why would anyone be producing something that didn’t work? Also, boring two 32 mm holes in steel downpipes was clearly less intrusive and daunting than cutting out two chunks for 3P Universal Filter-Collectors which I knew to be good but pricy. While back there in May, Graf Speedy was offered at a seductive £ 44.16. I bought two and installed them following the instructions. And boy, did I regret it! Over a period of four months, including the uncommonly rainy August, the water level in one of the butts only slightly rose above the tap. One rainy day in mid-September, seeing the water trickling away down the pipes, I lifted up the lids of my butts. Not a single drop was falling inside. I checked the filters - they were OK. Then I jiggled out of the pipes the beggarly claws. One was full of slime (that roof is overhung by a tree), the other was clean but empty and squashed even though I had shortened it for a 700 mm pipe as per the instructions. Speedily I chucked both Grafs into the bin and replaced them with 3P Universals. Today, after the very first good shower my barrels were half full. Wow! That’s what I call rainwater collectors vs losers. There is but one question remaining: what exactly motivated WBD to push Graf Sluggish above all others?”

Helpful Report

Hi Simona, Apologies to hear the issue you've encountered with the Graf Speedy Rain Water Diverters. It does seem you may have fitted the product incorrectly or received a faulty unit which we can only apologise for. Both of these issues could have been resolved by contacting our customer support at the time when the issues were first discovered. Please feel free to reach out if you feel we can help any further. Kind regards, Water Butts Direct

“This is regarding the 200L water butt. The base had cracked in two places where it is not fully supported by the stand. This is a very bad design and as shiny as it looks when purchased, within a year, the base will crack under the water pressure. I dont think they have tested it out properly at all and just pushed into the market to make quick profit.Do not buy!”

Helpful Report

Hi, Apologies to hear what you have experienced. All our water butts have been fully tested but feel free to reach out to our customer support team who will assist you --> cs@gm8group.com Kind regards, Water Butts Direct

“Two butts bought from you a little over two years ago. Now both leaking from splits on underside. Waste of time and money.”

Helpful Report

Hi Tina, We're sorry to hear what has happened - please contact our customer support on the following email who will assist --> cs@gm8group.com Kind regards, Water Butts Direct

“I cancelled my order within 7 days of order as I was advised it wouldn’t be able to go where I wanted it to - I did this via email and online contact form on the website, the item arrived approx 3 weeks later and was sent back immediately with the courier. I have been trying to get my refund ever since from Water Butts Direct and no-one responds to me, not impressed and would not recommend.”

Helpful Report

Hi, Apologies to hear the issue you've encountered. It looks like there may have been an issue as we haven't received any contact from yourselves but I am aware my colleague is in contact with you and will work to get this resolved as soon as possible. Apologies for any inconvenience caused. Kind regards, Water Butts Direct

“I have discovered that the water tap is not waterproof and the joint leaks. Not very good quality control after manufacture. I shall have to send it back but not sure how as it is very bulky. Not satisfied at all with the purchase. Help!”

Helpful Report

“I requested advice from them but none was forthcoming and therefore ordered the wrong product but sadly had cut the hole for the downpipe before realising!”

Helpful Report

Hi, Please contact our customer support team on the following email who will be able to assist you > cs@gm8group.com. Kind regards, Water Butts Direct

“Water butt took over 5 weeks arrive and when it finally did it was obviously a returned it. Mud all over it and one side and when connected leaked from the base. Opted for refund and collection however yet to receive collection date. Very poor”

Helpful Report

“Customer service is terrible phone constantly engaged to try and contact this company is a nightmare My order took a couple of days short of a month to be delivered I sent emails and got a reply to only one which gave me a maybe date. The order finally arrived and there was just a delivery note included no information or instructions and that was a problem with the gutter mate. I was supposed to get an email telling me that my order had been dispatched but that never arrived either the order just turned up. As for the items they all look ok with no apparent damage but I have not unpacked completely as yet until my patio is finished. I note really good reviews on delivery and product but these must have been submitted before the pandemic because my experience is not a good one and Waterbutts Direct should learn to keep the customer informed. We all have issues during these uncertain times.”

Helpful Report

“I am doing this review based on customer service only and not the product. My order was placed on the 1/4/21 and as at the 27/4/21 no delivery and further more I have not been kept informed at all as to the progress of my order. I sent an email asking for a time window and was told as it stands delivery would be W/C 26/4/21 so there could be further delay. I have tried to contact them by telephone on more than one occasion but as other reviewers has stated the line is always busy. As with other companies why is there no recorded message stating any problems there may be. There is a total disregard here for customer satisfaction and I intend to cancel the order and seek a refund if the order has not been shipped by week end.”

Helpful Report

“The waterbutt arrived with a cut in it. I sent a complaint in with a picture asking for some compensation. 12days later and no reply.”

Helpful Report

Hi Margaret, apologies to hear what's happened. We haven't received any communication from yourself so please email our customer support to assist with this issue > cs@gm8group.com. Apologies for any inconvenience caused. Kind regards, Water Butts Direct

“I have yet to receive my water butt so I do not know why I am being asked to review it. When it turns up I hope I have reason to improve my score,”

Helpful Report

Hi Julia, apologies to see you've received that review request before you've received your product. I've been informed customer support have been in contact with yourself so please address any questions or concerns directly to them for immediate assistance. Kind regards, Water Butts Direct.

“Can't get through on the phone, always engaged and when email enquiry through no one comes back to you! Mr Adams - Hampshire”

Helpful Report

Hi, apologies to hear you've had trouble getting through - please understand we can are currently dealing with limited staff in the office due to social distancing and a very high demand of orders. Please email our customer support again and I'll ensure they look out for your email and respond as soon as possible - cs@gm8group.com Kind regards, Water Butts Direct

“lid is cracked and the tap drips not impressed”

Helpful Report

Hi Simon, apologies to hear what's happened. The crack in the lid is likely to of happened during its delivery so we will be investigating this further with the courier used. Please contact our customer support who will be able to deal with this immediately and get replacements sent out > CS@gm8group.com. Kind regards, Water Butts Direct

“The downpipe diverter kit is not designed for the 32 mm drill bit supplied. Washer supplied barely jams into the drilled hole with absolutely no chance of forcing the pipe in. Not sure this combination has ever bern tested together. Very unimpressed.”

Helpful Report

Hi, Apologies to hear you're not happy. Please contact our customer support with any questions and they will be happy to help solve the issue - please do so on the following email : cs@gm8group.com. Kind regards, Water Butts Direct

“Finally arrived after a long wait. There was a lot of moisture in the barrel so the cardboard backing on the accessories pack had disintegrated as had the instructions. An email to the company resulted in new instructions being emailed but they are non-sensicle and in a micro-font that mean nothing to me. I have no idea what to do next, but at the moment I have a totally useless bit of plastic that I cannot fit to my square downpipe.”

Helpful Report

Hi Stephen, Apologies to hear you're not happy. Please contact our customer support with any questions and they will be happy to help solve the issue - please do so on the following email : cs@gm8group.com. Kind regards, Water Butts Direct

“The item arrived damaged. No effort has been made to replace it.”

Helpful Report

Hi Claudia, Apologies to hear you're unhappy. I believe our customer support team have been in contact with you but if the issue still occurs, please contact them on the below email and they'll be happy to assist. Cs@gm8group.com Kind regards, Water Butts Direct

“Water Butt arrived with damaged lid and missing washer. Have left message several days ago and no reply yet.”

Helpful Report

Hi Simon, Apologies we haven't got back to you sooner - We have had to put alternate teams in the office in the past few weeks due to self isolating and it appears your request may of been missed. I'm aware my colleague has contacted you regarding resolving this issue where we will either send you a replacement lid if available, or an entirely new water butt. We will also be sure to contact the courier company regarding the damage caused to ensure this issue is looked into further. Apologies for any inconvenience caused and please understand, we will do all we can to put the issue right. Kind regards, Original Organics,

Water Butts Direct is rated 4.5 based on 2,478 reviews