Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,479 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,479 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 11th August 2026

Jonathan

Water Butts Direct 5 star review on 16th July 2026

Neil

Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Weeks after my butt arrived and I'm still waiting for parts. E.mailed and rang so so so many times. Will they ever arrive??????”

Helpful Report

“Very disappointed and confused. Order water butt, all well. Could not connect because of metal downpipe so asked their advice by email and was ignored. Went online and found a Graff metal downpipe coverter kit, expensive! Lo and behold Water Butt Direct, not Graff, send me a kit from a company called Garantia. Pretty decent quality but when we tried to drill through the downpipe the bitt broke. Absolute nightmare. And sneakily charging Graff prices for a cheaper Company? Come on!”

Helpful Report

Hi Patricia Sorry to hear this Please can you provide pictures and your order number to cs@gm8group.com

“All looked fine when we started. I had a lovely chat with a customer service representative Stephen who assured me that the new water butt will be done to my specs. When the butt arrived it turned out the outlet was too big and located on a very far side of the butt meaning I won't be able to fill a water can freely due to a fence being too close. When I complained, they took the butt and send a new one. This time the outlet's size was good, but it was again located on the side, so very inconvenient. I paid a lot of money for a customised water butt and hoped it will serve me well, but now I am rather disappointed. I'd say go for their ready-made butts, but I would not trust them with anything custom-made.”

Helpful Report

“Total rubbish”

Helpful Report

“I ordered two butts at beginning of April i still dont have them. Twice i phoned to check and each time the operator said they will find out and let me know when they are coming and neither rang back still waiting to hear”

Helpful Report

“Deceptive pricing policy, not showing the price inclusive of VAT.”

Helpful Report

Good afternoon Thank you for your feedback Please be advised this has amended on our site

“As yet have not received the order very disappointed. Phoned the company, who could not update me on delivery.”

Helpful Report

“I haven't used the product, but the amount of plastic packaging on one bottle was ridiculous and I won't be ordering from you again.”

Helpful Report

“I am 64 years old widow and bought a water butt from you. It was very difficult to get out of its multiple layers of cling film and tight tape. I could not believe it was not ready for me to fit and assemble. Why are holes not pre drilled? I cannot use the product as I don’t have the tools required. Make it clear to purchasers BEFORE that it needs specialist tools”

Helpful Report

Hi Diane, We use recyable wrap to ensure the water butt does not get damaged in transit, and the courier we use does not accept boxes for these type of water butts due to the size. The only predrilled hole is for the tap, which does not come fitted because we have had incidents where the tap gets damaged in transit (you only need to screw in the tap until fitted just tight enough). The holes are not predrilled at the top of the water butt because it gives the customer the freedom to install a diverter or linking kit, or use it as a freestanding water butt. If you were unsure, you could have dropped an email or given us a call and we would have been more than happy to assist. Sincerest apologies if this was not clearer and we will take your feedback on board. Kind regards, Water Butts Direct.

“Order hasn't arrived after inquiring with company, royal mail strike, fair enough! but that's over a week ago & still nothing”

Helpful Report

Hi Andrew, Your order was dispatched via Royal Mail on the 2nd of December as Royal Mail was on strike on the 30th of November and 1st of December. Due to further delays and strikes, unfortunately, delivery times have been extended and I'm afraid this is out of our hands. Hopefully, this will be with you soon, please keep us posted. Kind regards, Water Butts Direct.

“The butt arrived promptly but it is very poor design and quality and the lid was badly cracked . It is just about usable and tbh I would have sent it back but that would have been too much trouble”

Helpful Report

Hi Guy, Apologies for the disappointment caused. If you could please drop us an email at cs@gm8group.com with some images of the fault, we can sort this out for you. Kind regards, Water Butts Direct.

“Very disappointed that my butt has till not been delivered and you’re not answering the phone”

Helpful Report

Hi David, What day & time did you call? We are open from Mon-Fri 08:30am-17:30pm. We are not open on weekends or bank holidays. If you could please try to call us back or send us an email at cs@gm8group.com and we would be more than happy to sort this out for you. Kind regards, Water Butts Direct.

“I can't get the lid off the water butt, there is no stand unless it's inside and there are no instructions as to how to get the lid off. Disappointed.”

Helpful Report

“I had high hopes, but Only used once as it allowed too much water to go down the plughole therefore wasting the prescious water I was trying to save. I am going back to lweighing the hose down as I've done before. Unfortunately I can't recommend this product..”

Helpful Report

Hi Carol, We do apologise about your situation that the item you received doesn't meet the requirements. Next time - We ask if you could give us a call or email and we can advise about the situation. We may be able to help resolve it. Please can you contact us? If you have already and your issue has been resolved, please can you take the time to revise this review? Kindest regards, Olly - Original Organics

“Poor value for money. Much cheaper at our local garden centre with a better product. Wish I’d checked first”

Helpful Report

Dear Customer, I do apologise that you were not satisfied with the product you received. Please know that if you contact our customer support team, they would be happy to help resolve the issue. If this sounds like a plan, please email - cs@gm8group.com explaining the issue. Please know: These are designed and made by one of our manufacturers and it is out of our control. But, we have sent your feedback to the supplier to help prevent this again. As a small family-run business, reviews are really important to us. I'd ask if you get your issue resolved, please could you consider revising it? Kindest regards, Olly - Water Butts Direct

“Placed an order for a water butt and gutter mate received confirmation took payment for both items sent the gutter mate no water butt chased the order told I hadn't got anything on order also told me they would ring back didn't very slow to reply to emails”

Helpful Report

Dear Paul, I apologise for the miscommunication. Please know we have been very short-staffed due to the content rising in the cost of living. If this is still an issue, please email us again and I will pick this up for you asap. Email - cs@gm8group.com If this issue has been resolved, would you consider revising your current review? As a family-run business, reviews play a big part in the business. Kindest regards, Olly - Water Butts Direct

“did not turn up although promised for yesterday. I got an email saying it would be here on 6th May but nothing came. Find another, more reliable, carrier .”

Helpful Report

Dear Mr Collins, I understand your frustration with your situation. Please know we can only go by what Royal Mail gives us and any wrong information from us would have been given by Royal Mail themselves. We do try our best to satisfy our customers so we do apologise Royal Mail wasn't able to get your order to you on time. Hope this information helps provide the context of the situation; if you want to amend your review. Kindest regards, Olly

“Very poor after sales customer service”

Helpful Report

Dear customer, Thanks for contacting us. We'd like to hear more about your issue so we can understand your concern. Please contact our customer support team who will assist you with any questions or issues you have --> cs@gm8group.com Kind regards, Water Butts Direct

“I have bought a 225litre metropolitan water butt - and have problems with it. It wont fill and there were no instructions with it. I have others which are the more basic type that are fine. The diverter connection is very low on the water butt so not sure it that is partly the issue. But either way I would say it's a 'dont buy'.”

Helpful Report

Hi, Apologies to hear you have experienced issues with your water butt. Please contact our customer support who will be happy to assist --> cs@gm8group.com Thanks, Water Butts Direct

“Since 2006 I have lavished love and respect on my womery worms. Each year I freshen up their home and bed them in again to enjoy their captive lives being fed with the best of our organic peelings. Nothing cooked, no onions, no citrus and plenty of fresh cuttings and washed egg shells to sweeten the earth. With all miracles come wonders. The worms reproduce when kept healthy and protected from the elements. If you water them in winter and not keep the wormery warm the whole colony can become a solid ice block inside with frozen worms. In summer they can cook so shade is imperative, so attention to the wellbeing of these incredible life enhancers is paramount. We'd all be forgiven for not thinking about worms in the romantic way we lavish affection towards bees. Worms do not give us honey and we have not been swept into the raptures of unction associated with the sweet reward from our bees. Worms work our earth. They are valuable beyond measure. They enable our earth to be viable from which we grow the food that feeds us without chemicals. Even in the Aramaic transcription of our Lord's prayer 'look after the earth that feeds us'. So ancient wisdom tells us that worms are essential to us. They are placid creatures, we incarcerate them and they still do our bidding without complaint. We need to respect our pollenators and our sub-terrainian soldiers who hold the health of our earth at the centre of their being. Therefore why did the people who capitalise on the sale of these captives not take adequate care of them to ensure that they arrive alive? There are easy ways to do this but it was not done. The purveyors of the wormery sent the 'Orginal Wormery'which arrived late but in tact delivered by DPD. But it is so very wrong to send these slaves to our soil without respect for them and to extract money based on the good that they do with no regard for the worms welfare. This lack of care is disgusting We are supposed to be evolved humans yet some people have such little regard for the little things in life. Shameful for those who pretend to be interested in preservation of our natural world. Within the instructions readers are told if the worms aren't wriggling phone us at once. Which I did and the recorded message told me that the office was open Mon-Fri and instructed me to email instead and cut me off. I have good healthy worms in my 15 year old wormaries and can populate the new wormary easily. I am simply upset by the failings of the company that rightly need to make profit. But through inadequate insulation and prolonged transit the worms died. They may only be worms but worms matter they really do, so show some respect.”

Helpful Report

Dear Dr Ward Exeter Devon Thank you for your message. I do apologise the worms arrived in that condition. However, all of our worms are treated with care and we ensure the conditions that they are kept with ourselves enable the worms to be in the best condition they possibly can when we dispatch them out to our customers. It is very rare we ever get a case where the worms have died in transit. We try our very best to get the worms shipped to our customers as quickly as possible as well to ensure the best to our ability that the worms' lives are as happy as can be for when they are ready to settle into their new environment in the wormery. I do apologise for any inconvenience caused and any upset that may have caused you. We are not open on the weekends, but we are open Mon-Fri 08:30am-17:30pm. We hadn't received any email or message from yourself, if we had, we would have certainly ensured the best possible solution to rectify the issue. You can give us a call or email us on cs@gm8group.com and we would be more than happy to sort out the issue for you. Kind regards, Water Butts Direct

Water Butts Direct is rated 4.5 based on 2,479 reviews