Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.56

4.6 Rating 2,087 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,087 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 15th April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is terrible phone constantly engaged to try and contact this company is a nightmare My order took a couple of days short of a month to be delivered I sent emails and got a reply to only one which gave me a maybe date. The order finally arrived and there was just a delivery note included no information or instructions and that was a problem with the gutter mate. I was supposed to get an email telling me that my order had been dispatched but that never arrived either the order just turned up. As for the items they all look ok with no apparent damage but I have not unpacked completely as yet until my patio is finished. I note really good reviews on delivery and product but these must have been submitted before the pandemic because my experience is not a good one and Waterbutts Direct should learn to keep the customer informed. We all have issues during these uncertain times.”

Helpful Report

“I am doing this review based on customer service only and not the product. My order was placed on the 1/4/21 and as at the 27/4/21 no delivery and further more I have not been kept informed at all as to the progress of my order. I sent an email asking for a time window and was told as it stands delivery would be W/C 26/4/21 so there could be further delay. I have tried to contact them by telephone on more than one occasion but as other reviewers has stated the line is always busy. As with other companies why is there no recorded message stating any problems there may be. There is a total disregard here for customer satisfaction and I intend to cancel the order and seek a refund if the order has not been shipped by week end.”

Helpful Report

“The waterbutt arrived with a cut in it. I sent a complaint in with a picture asking for some compensation. 12days later and no reply.”

Helpful Report

Hi Margaret, apologies to hear what's happened. We haven't received any communication from yourself so please email our customer support to assist with this issue > cs@gm8group.com. Apologies for any inconvenience caused. Kind regards, Water Butts Direct

“I have yet to receive my water butt so I do not know why I am being asked to review it. When it turns up I hope I have reason to improve my score,”

Helpful Report

Hi Julia, apologies to see you've received that review request before you've received your product. I've been informed customer support have been in contact with yourself so please address any questions or concerns directly to them for immediate assistance. Kind regards, Water Butts Direct.

“Can't get through on the phone, always engaged and when email enquiry through no one comes back to you! Mr Adams - Hampshire”

Helpful Report

Hi, apologies to hear you've had trouble getting through - please understand we can are currently dealing with limited staff in the office due to social distancing and a very high demand of orders. Please email our customer support again and I'll ensure they look out for your email and respond as soon as possible - cs@gm8group.com Kind regards, Water Butts Direct

“lid is cracked and the tap drips not impressed”

Helpful Report

Hi Simon, apologies to hear what's happened. The crack in the lid is likely to of happened during its delivery so we will be investigating this further with the courier used. Please contact our customer support who will be able to deal with this immediately and get replacements sent out > CS@gm8group.com. Kind regards, Water Butts Direct

“The downpipe diverter kit is not designed for the 32 mm drill bit supplied. Washer supplied barely jams into the drilled hole with absolutely no chance of forcing the pipe in. Not sure this combination has ever bern tested together. Very unimpressed.”

Helpful Report

Hi, Apologies to hear you're not happy. Please contact our customer support with any questions and they will be happy to help solve the issue - please do so on the following email : cs@gm8group.com. Kind regards, Water Butts Direct

“Finally arrived after a long wait. There was a lot of moisture in the barrel so the cardboard backing on the accessories pack had disintegrated as had the instructions. An email to the company resulted in new instructions being emailed but they are non-sensicle and in a micro-font that mean nothing to me. I have no idea what to do next, but at the moment I have a totally useless bit of plastic that I cannot fit to my square downpipe.”

Helpful Report

Hi Stephen, Apologies to hear you're not happy. Please contact our customer support with any questions and they will be happy to help solve the issue - please do so on the following email : cs@gm8group.com. Kind regards, Water Butts Direct

“The item arrived damaged. No effort has been made to replace it.”

Helpful Report

Hi Claudia, Apologies to hear you're unhappy. I believe our customer support team have been in contact with you but if the issue still occurs, please contact them on the below email and they'll be happy to assist. Cs@gm8group.com Kind regards, Water Butts Direct

“Water Butt arrived with damaged lid and missing washer. Have left message several days ago and no reply yet.”

Helpful Report

Hi Simon, Apologies we haven't got back to you sooner - We have had to put alternate teams in the office in the past few weeks due to self isolating and it appears your request may of been missed. I'm aware my colleague has contacted you regarding resolving this issue where we will either send you a replacement lid if available, or an entirely new water butt. We will also be sure to contact the courier company regarding the damage caused to ensure this issue is looked into further. Apologies for any inconvenience caused and please understand, we will do all we can to put the issue right. Kind regards, Original Organics,

“Ordered a large water butt on the 6th June , I’ve had to chase fir an up date , still waiting for it going into 4 weeks shortly , no one is answering calls. Very poor customer service”

Helpful Report

Hi, Apologies to hear you're not happy. Please understand when you ordered, it was during the middle of lockdown when there would of been limited staff members in the office due to following strict government social distancing measures. If any issues still occur - please do not hesitate to contact us where our customer support team will be more than happy to help. Kind regards, Original Organics,

“Took 3 weeks for item to arrive even then had to chase for it before it arrived from a different supplier, missing parts that should have been included. Have chased for these items every week for the last 3 and each time am told its been sent, but still no tap 6 weeks after placing the order.”

Helpful Report

Hi, Apologies to hear you're not happy. Please understand when you ordered, it was during the middle of lockdown when there would of been limited staff members in the office due to following strict government social distancing measures so some orders will have experienced delays. The missing part was sent out so you should have received it by now. If any issues still occur - please do not hesitate to contact us where our customer support team will be more than happy to help. Kind regards, Original Organics,

“Found the same water butt cheaper in a shop days after ordering it. Once it arrived I found the tap leaked so had to apply mastic around the tap to stop the leak.”

Helpful Report

Hello, We are very sorry to hear that you are experiencing problems with our product. We are happy to send you a replacement tap if you wish? Thanks, Original Organics

Water Butts Direct is rated 4.6 based on 2,087 reviews