Customer service is terrible phone constantly engaged to try and contact this company is a nightmare My order took a couple of days short of a month to be delivered I sent emails and got a reply to only one which gave me a maybe date. The order finally arrived and there was just a delivery note included no information or instructions and that was a problem with the gutter mate. I was supposed to get an email telling me that my order had been dispatched but that never arrived either the order just turned up. As for the items they all look ok with no apparent damage but I have not unpacked completely as yet until my patio is finished. I note really good reviews on delivery and product but these must have been submitted before the pandemic because my experience is not a good one and Waterbutts Direct should learn to keep the customer informed. We all have issues during these uncertain times.