Water Garden Ltd Reviews

Name: Water Garden Ltd
Address: 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Portsmouth, Hampshire
Rating: 4.85

4.9 Rating 1,898 Reviews

96 %

of reviewers recommend Water Garden Ltd

4.9

Based on 1,898 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden Ltd 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“Great service as usual.”

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Posted 5 years ago

“Hi.This is my first attempt at building a pond ,so I found conversations with your advisers useful in guiding me on purchases. I have installed the pump but I am not sure at this stage that it is the most suitable for my situation. The flow over the fall with the Aquarius 5000 was much greater than I expected or wanted. I hoped the adjustable inlet flow valve would allow me to turn the flow down if needed. It was needed, but even with this adjustment it seemed too great. I spoke again about this and use of a "y splitter distributor" which I then purchased from you. I now have the relaxing flow that I wanted. This I have calculated to be about 1,260litres per hour. So perhaps I could have had a smaller, cheaper pump. What I don't know at this stage is whether the flow is sufficient to give the oxygenation along with plants, needed to keep to give a clear balanced pond.( I am not having fish). My pond capacity is about 2,060litres and the water is green at present. This is an early stage so I am hoping it will clear.If not, perhaps I will need a filter or at least a "uv light"? Any comments or further advice would be welcome.”

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Posted 5 years ago

Hi Peter, It's always tricky gauging the perfect pump for a cascade as too little flow will mean disappointment and potentially a larger pump installed. Waterfalls and streams can often handle more flow than estimated whilst others can only handle a veritable dribble. Bypassing excess flow is a great idea to help circulate the pond but, it won't tackle single-celled algae issues (the cause of green water). We can look at either a separate submersible filter with a built-in UV Clarifier or, use any excess flow to supply to a land-based filter with UVC. Give us a call at your leisure to discuss options on 02392 373735. Best Regards, Andy Staves Water Garden Ltd.

Posted 5 years ago

“Excellent customer service! Would use again!”

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Posted 5 years ago

“Very pleased with outdoor inline connector. The cable to my water feature had been cut and i was able to fix it with this outdoor all weather connector. Was easy to use and gives piece of mind that the connection is sound in all weathers.”

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Posted 5 years ago

“Have dealt with this company for years. recently added a third large Oase BioFilter to our system. Support, tech info, backup and pricing were superb. all items were ex-stock, and arrived in less than 24 hours. (Nooooo..... I'm genuine client, - I don't own the company, - but would be justifiably proud if I did)”

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Posted 5 years ago

“The pump is working very well and we are extremely pleased with it. Thank you for your quick delivery of same.”

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Posted 5 years ago

“Excellent service thank you”

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Posted 5 years ago

“I was assured that the quartz tube for my U/V filter would fit. Having arrived in good time, IT DID!”

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Posted 5 years ago

“Pump was easy to fit delivered very quickly cant fault this supplier would recommend to anyone.”

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Posted 5 years ago

“Very happy with my 3/4 HP fountain/aerator. Very helpful advice from Andy about what sort of device was required, and self-installation was very easy and straightforward. Would definitely recommend.”

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Posted 5 years ago

“Jack Wooler, is very knowledgeable and helpful, excellent customer service. Delivery very promptly. Jack is always willing to give advice. We love the fountains and the water lights. Thank you Jack”

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Posted 5 years ago

“I am more than pleased both with the product and the service i received from Water Garden”

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Posted 5 years ago

“Sound advice and good service. Only issue is with product itself insofar as the hose connector does not grip the hose from the water pump because the external diameter of the ribs is slightly less than the internal diameter of the hose. This means a jubilee clip is needed but it is not always possible to fit one. On their advice, I used FPTE tape but even then had to use bit of ingenuity to ensure a tight fit. I'm sure I can't be the first person to point this out and it is something the manufacturer ought to be made aware of. That having been said, the service both before and after purchase was excellent.”

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Posted 5 years ago

“Very pleased with the Oase water blade-a great feature.”

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Posted 5 years ago

“very good advice on phone”

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Posted 5 years ago

“I was struggling for correct information for a water feature. These guys were fantastic and made it easy. Highly recommended.”

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Posted 5 years ago

“Water Garden have been very helpful - the manufacturer Oase less so in providing a product to the UK market without plugs. I know that in Germany everything is prohibited expect that which specifically allowed but not all markets work like that. Result is I have been shopping for parts and the installation will start tomorrow. Not looking forward to half burying it in Hayling clay baked hard by 30 deg C weather.”

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Posted 5 years ago

“works very well”

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Posted 5 years ago

“very pleased with product and service. Costas Andrews”

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Posted 5 years ago

“knowledgable, good service, and prices Costas Andrews”

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Posted 5 years ago

Water Garden Ltd is rated 4.9 based on 1,898 reviews