Water Garden Ltd Reviews

Name: Water Garden Ltd
Address: 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Portsmouth, Hampshire
Rating: 4.85

4.9 Rating 1,894 Reviews

96 %

of reviewers recommend Water Garden Ltd

4.9

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden Ltd 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“Great fast service”

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Posted 1 day ago

“These people are very good, they know the tech and they are very efficiant - a well run business.”

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Posted 6 days ago

“Brilliant quick service would use again”

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Posted 2 weeks ago

“I am a repeat customer and have complete confidence in this company & extensive product range. The team provides excellent customer service & communication. Superfast despatch & competitive pricing too.”

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Posted 2 weeks ago

“Water Garden for me was first rate.Friendly ,helpful advice and professionally efficient. Water aeration kit was damaged in transport and they replaced that immediately. I will try and make my future purchases from them!. Definitely 5 Star!”

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Posted 4 weeks ago

“The customer service was excellent. The delivery was prompt. The only slight hiccup was that the goods arrived I. Two packages delivered separately. But otherwise I was very satisfied with the product and its prompt delivery.”

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Posted 1 month ago

“This was my first foray into builing a container water garden and I certainly had... questions. The short version: I wanted to turn a small Cor-Ten planter into a container that would hold water and that could be planted with small aquatic plants. I sent a query to Water Garden via email and honestly didn't expect to ever hear back or, if I did, to just get a fairly canned response. Instead, I got a phone call the next day from someone who was very knowledgeable and happy to chat with me about how best to achieve what I wanted. Understanding the pros and cons of different approaches gave me the confidence to go ahead and build the thing (see photos). The Gold Label paint is now curing and I'm hoping to start filling the planter with water in the next week. Based on the nature of the advice given I expect this to be a success (despite my middling DIY skills) and I really appreciated the time that they took to talk me through the options: it's looking good already and will look great when filled.”

Water Garden Ltd 5 star review on 21st October 2025

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Posted 1 month ago

“parts ordered from Water Garden came on time and were purfect for to complete the job used for”

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Posted 1 month ago

“Very good worth getting will buy again”

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Posted 1 month ago

“I have used this company over the past four years and have always received good friendly advice, good service, prompt delivery of my orders. and good quality products. Long may it all continue”

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Posted 1 month ago

“Great service and products. Helpful advice online.”

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Posted 2 months ago

“Very happy with the pond pump. So much easier to clean than my last one. Plus much neater at back of pond. Only slight surprise no plugs on pump at all. Very strange now days nearly all products come with plugs attached. Otherwise all good.”

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Posted 2 months ago

Thank you for the kind and positive review. It's worth noting that UK Building Regulations (Part P) dictate that outdoor electrical equipment should not be supplied with plugs attached. This is to ensure that the equipment is hard-wired into a RCD protected switchbox by a qualified electrician. Hopefully you'll have many years of service from you new pump and filter! Many Thanks - Andy @ Water Garden Ltd.

Posted 2 months ago

“My order arrived promptly and was well packaged. Prior to me placing the order, I received good support from the customer services team. I now hope the pump lasts longer than three years, as was the case with my previous Oase pump.”

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Posted 2 months ago

“Very pleased with my solar fountain. It works well.”

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Posted 2 months ago

“תהליך קניה פשוט. שירות לקוחות מעולה. שילוח בינלאומי מהיר.”

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Posted 2 months ago

“I always find the team here to be very knowledgable, patient and helpful. They are quick at getting things out for delivery too!”

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Posted 2 months ago

“The new pump works ok”

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Posted 3 months ago

“Excellent product & seems to be working very well!”

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Posted 3 months ago

“As I am very elderly and trying to manage a quite large garden pond I really appreciate their help and advice. They enabled me to take a short video clip of how to replace the ultra violet bulb in my pump. My grandson used that to help him change the bulb for me.”

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Posted 3 months ago

“I was very happy with the advice I received from Andy who steared me towards the 2000m Lake Diffuser System. I have installed it and am very pleased with the resulting improvement in water clarity. On Andy's advice I also bought the Profi Water Test Kit and am taking regular readings. I intend to get back to Andy in 2/3 weeks with my readings and see if he recommends any further treatment. Frank Pawley”

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Posted 3 months ago

Water Garden Ltd is rated 4.9 based on 1,894 reviews