Water Garden Ltd Reviews

Name: Water Garden Ltd
Address: 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Portsmouth, Hampshire
Rating: 4.85

4.9 Rating 1,885 Reviews

96 %

of reviewers recommend Water Garden Ltd

4.9

Based on 1,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden Ltd 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“I have used this company over the past four years and have always received good friendly advice, good service, prompt delivery of my orders. and good quality products. Long may it all continue”

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Posted 6 days ago

“Great service and products. Helpful advice online.”

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Posted 3 weeks ago

“Very happy with the pond pump. So much easier to clean than my last one. Plus much neater at back of pond. Only slight surprise no plugs on pump at all. Very strange now days nearly all products come with plugs attached. Otherwise all good.”

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Posted 3 weeks ago

Thank you for the kind and positive review. It's worth noting that UK Building Regulations (Part P) dictate that outdoor electrical equipment should not be supplied with plugs attached. This is to ensure that the equipment is hard-wired into a RCD protected switchbox by a qualified electrician. Hopefully you'll have many years of service from you new pump and filter! Many Thanks - Andy @ Water Garden Ltd.

Posted 3 weeks ago

“My order arrived promptly and was well packaged. Prior to me placing the order, I received good support from the customer services team. I now hope the pump lasts longer than three years, as was the case with my previous Oase pump.”

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Posted 1 month ago

“Very pleased with my solar fountain. It works well.”

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Posted 1 month ago

“תהליך קניה פשוט. שירות לקוחות מעולה. שילוח בינלאומי מהיר.”

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Posted 1 month ago

“I always find the team here to be very knowledgable, patient and helpful. They are quick at getting things out for delivery too!”

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Posted 1 month ago

“The new pump works ok”

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Posted 1 month ago

“Excellent product & seems to be working very well!”

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Posted 1 month ago

“As I am very elderly and trying to manage a quite large garden pond I really appreciate their help and advice. They enabled me to take a short video clip of how to replace the ultra violet bulb in my pump. My grandson used that to help him change the bulb for me.”

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Posted 1 month ago

“I was very happy with the advice I received from Andy who steared me towards the 2000m Lake Diffuser System. I have installed it and am very pleased with the resulting improvement in water clarity. On Andy's advice I also bought the Profi Water Test Kit and am taking regular readings. I intend to get back to Andy in 2/3 weeks with my readings and see if he recommends any further treatment. Frank Pawley”

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Posted 1 month ago

“Very good service, helpful to identify the part I needed for pump. Arrived next day.”

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Posted 1 month ago

“Great product at a good price and very fast delivery.”

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Posted 2 months ago

“Very pleased I replacedwill the fitting. The original (cowboy) installer did not fit the nozzle supplied with the fitting. as a result the uv cleaning ring did not work and the uv light sleeve was always covered with brown scale. After fitting the nozzle the uv light cleaning ring spins round, so hopefully my brown scale problemis a thing of the past and my uv light work properly.”

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Posted 2 months ago

“EASY TO ORDER, PACKAGED PROPERLY, DELIVERED PROMPLY, ARRIVED SAFELY, EASY TO INSTAL. 5 STAR FROM FIRST TO LAST”

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Posted 2 months ago

“Excellent service. Provide very helpful advice on the phone. Replaced a faulty part within 24 hours”

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Posted 2 months ago

“Excellent service, the guy was knowledgeable patient listening to my requirements. I would recommend this company to anyone.”

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Posted 2 months ago

“Excellent helpful customer service when ordering. Quick next day delivery.”

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Posted 2 months ago

“Great display of plants for our garden ponds. I must say, the plants when delivered didn't disappoint. we will be purchasing from Water Gardens in the future.”

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Posted 2 months ago

“I bought for someone else and I think they are very pleased. Thank you 👍”

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Posted 2 months ago

Water Garden Ltd is rated 4.9 based on 1,885 reviews