Water Garden Reviews

Name: Water Garden
Address: Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Hampshire
Rating: 4.85

4.9 Rating 1,852 Reviews

96 %

of reviewers recommend Water Garden

4.9

Based on 1,852 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Advertised product, that they didn’t have and sent another item, which was £10 more expensive for the same price. However I could of bought this product cheaper on another site, but I needed ASAP, so was a bit stuck and had to accept replacement and now asking for a review on item they didn’t have…WOW”

Helpful Report

Posted 4 months ago

Hi Christopher. Our apologies for any misunderstanding. We called before taking your payment to ensure you were accepting of the upgraded pump model and thus proceeded with taking payment and despatching same day. We always try to be as competitive as possible but, there are occasions where competitors or auction sites might offer a lower price which is often temporary and also outside of our control. Following our call, we upgraded the delivery to a next day service at our cost so we hope this arrived in a timely manner and is working well for you. Best Regards - Andy @ Water Garden Ltd.

Posted 4 months ago

“Totally my fault that this product is ridiculously small for the size of the pond, however it floats about splutttering a tiny bit of water no way can be described as a fountain and the led lights don't work at all.”

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Posted 1 year ago

Hi Paul, I'm sorry to hear the Solar Fountain is not as hoped or expected. This is a small unit designed for small water features or ponds and will only produce a relatively small water display which we have tried to make clear and transparent on the website. However, if the lights are not working and this is therefore defective, please feel free to return this and once tested, we can issue you with a full refund. Many Thanks - Andy @ Water Garden Ltd.

Posted 1 year ago

“The 'clear' Gold Label Pond Paint I purchased stained my water feature white :(”

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Posted 3 years ago

“we are very disappointed with this pump. The water comes high about one foot and it starts receding after 20minutes and soon it becomes a couple of inches flow. I have to switch it off. It was absolutely clean floor filled with new clear water. Pleas let me know what to do. I.K.Mehra”

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Posted 4 years ago

“Thank you for your interest. Product installed and working successfully. However, disappointed with delivery. Paid for next day, £14.95. . Next working day was Tuesday. Fedex promised delivery Tuesday before 12.00, but actual delivery Wednesday just before 11.00, causing me to cancel planned work. Realise not your fault, but is poor service from Fedex, which I am afraid does reflect badly on you. Regards, John”

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Posted 4 years ago

“Didn't last very long no where near as much coverage as stated 2 cans only covered 50cm/50cm sq flat surface between rocks for the price I paid i was robbed.”

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Posted 4 years ago

“Iv been supplied the wrong gear twice snd had no response from emails very disappointed”

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Posted 4 years ago

Hi Dean, The threaded fittings ordered are incompatible with your pool pump as your connection collar is missing the union piece, which means that standard BSP threaded components will not fit unless your union connection issue is resolved first. We emailed and have tried several times to call and discuss in detail but to no avail to date I’m afraid. Please contact us to discuss. Best Regards - Andy @ Water Garden Ltd.

Posted 4 years ago

“delivery not received till today 26/05/2020 should have been 19/05/2020 very disappointed.”

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Posted 5 years ago

“The water is still not clear since I fitted the new bulb ,first time I've had this, the bulb was 3 times dearer than the last ones I bought, not happy can i have a refund please, Roger Day”

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Posted 5 years ago

“Hi, I received your order, but there were a couple of incorrect items; The special ball was delivered as a similar item but without the regulating valve and threaded connection on the ball. The 1/2" hose was delivered as 1,1/2". So both these items were not suitable but I managed to get around it another way.”

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Posted 5 years ago

“I ordered a 2" water pump fitting but received a larger size. On telephoning the company I was told that was because standard sizes had been revised and I should have ordered a diffrent size fitting. I also asked for a postal refund due to their error, this was ignored. This company needs to revise their website and clarify their appropriate sizing. Feel let down by their lack of response (especially on refund) If they advertise a 2" fitting that's what I expect to recieve,I should not have to phone to confirm my order is suitable before ordering and incurring £4.99 postage. They take your money and have rotten customer service.”

Helpful Report

Posted 10 years ago

Dear Martin, I’m very sorry that you have experienced problems with threaded fittings selection. We receive very few issues or complaints as the BSP (British Standard Pipe) thread size is usually stamped on the side of existing fitting, or is detailed in the owner’s manual of the pond equipment in question. I can confirm the part ordered was the exact part sent to you without error. It appears that the fitting actually required was a 1 ½” BSP item which, if measured with a ruler, would physically measure around 45-48mm (almost 2”). It is difficult for us to convey this international standard of measurement (see http://en.wikipedia.org/wiki/British_Standard_Pipe) easily on the several hundred individual pages in question (without adding far greater confusion), but I will certainly look into this. Best Regards - Andy Staves.

Posted 10 years ago

“disapointed with product and not gift wrapped”

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Posted 11 years ago

Water Garden is rated 4.9 based on 1,852 reviews