Water Garden Reviews

Name: Water Garden
Address: Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Unit 7 Warrior Business Centre, Portsmouth, PO6 1TX, Hampshire
Rating: 4.85

4.9 Rating 1,760 Reviews

96 %

of reviewers recommend Water Garden

4.9

Based on 1,760 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden 5 star review on 10th August 2023

Anonymous

Anonymous // 01/01/2019

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“All excellent swift service and delivery”

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Posted 7 months ago

“The problem of green water which this was supposed to clear was not achieved. It only went a murkier green and whilst the re circulating water looked clear the overall effect was disappointing and not what was expected”

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Posted 7 months ago

Hi Richard, The Oase 'Pond Clear' water treatment is a flocculant and is usually very effective at binding single-celled algae. I will give you a call later today as water treatments are not always a total solution to ongoing algae issues and it may be excess nutrient in the pond which is the underlying issue. We'll do our best to assist! Kind Regards - Andy @ Water Garden Ltd.

Posted 7 months ago

“Very efficient in delivering what I ordered. Unfortunately is more than just the light and I need to look if cable between light and transformer(?) is damaged. Any other thoughts? Other 2 lights working fine.”

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Posted 7 months ago

Hi Barrie. If the spare bulb didn't resolve your issue, certainly inspect the low voltage cable between the spotlight and the transformer. Rodents occasionally take a fancy to the rubber cable and this may have shorted one of the 3 spotlights on the 12v side. Also, check for any signs of corrosion on the 2 pin terminal into the 3 way splitter. Do feel free to call us on 02392 373735 if you need further help! Best Regards - Andy @ Water Garden Ltd.

Posted 7 months ago

“Built a new pond all the pipe fixing came from here easy to order excellent service fast deliveries what can I say excellent”

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Posted 8 months ago

“good product and good service”

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Posted 8 months ago

“Found water garden on line looking to upgrade pond filter and pump checked out several sites same equipment but various prices choose this one easy to order, delivery quick as advised and only drawback odd non standard out put connection and no electric plugs fitted . But once set up very impressed clear water with in 24 hrs no complaints.”

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Posted 8 months ago

“It’s a great pump,which I am using as a dry pump with a great flow of water”

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Posted 8 months ago

“We were very grateful for the expert help we received when trying to work out the size of a uv light, filter and fountain. The pond quickly became clean and the fish are loving it.”

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Posted 8 months ago

“I ordered a couple of parts that were very much needed to fix my pond. They came quickly and did the job nicely”

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Posted 8 months ago

“I was buying a pump that was too small but they advised a bigger pump that works better and it was only two pounds more highly recommended”

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Posted 9 months ago

“Great pump easy to set up”

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Posted 9 months ago

“Once again Water Graden come out top, not only value, but most importantly good, concise advice. The installation wasn't easy to resolve, but with Brad's patience and guidance the results couldn't be any better. This is the third time I have used Water Graden and I wouldn't hesitate doing so again. Call them, they are very friendly.”

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Posted 9 months ago

“Totally my fault that this product is ridiculously small for the size of the pond, however it floats about splutttering a tiny bit of water no way can be described as a fountain and the led lights don't work at all.”

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Posted 9 months ago

Hi Paul, I'm sorry to hear the Solar Fountain is not as hoped or expected. This is a small unit designed for small water features or ponds and will only produce a relatively small water display which we have tried to make clear and transparent on the website. However, if the lights are not working and this is therefore defective, please feel free to return this and once tested, we can issue you with a full refund. Many Thanks - Andy @ Water Garden Ltd.

Posted 9 months ago

“easy to install and adjust - exactly what we wanted”

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Posted 9 months ago

“I have been so impressed with the assistance and help that I have been given. Knowledgeable and kind staff.”

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Posted 9 months ago

“Excellent piece of kit. Ordered on a Sunday and it arrived Tuesday lunchtime, great service.”

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Posted 9 months ago

“Excellent service and products. Very knowledgeable and will take their time to understand your needs and to provide options. Water-Garden will now be my 'go to' supplier and I'll be very happy to recommend them. Thanks for all your help.”

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Posted 9 months ago

“New impeller for Oase filtral 2500 (old style). Arrived promptly, sensible packaging. One of the few sites that made it easy to find the correct impeller. Installed and working nicely. Fish are happy and so am I. Well done and thanks.”

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Posted 9 months ago

“Have a 25 year old pond pump and was about to replace it unnecessarily until I spoke to a helpful man at Water Garden whose advice saved me money and saved the pump from a premature demise. I ordered the part he recommended online from Water Garden and it arrived within two days. Both pump and customer are very happy”

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Posted 10 months ago

“A Very professional company that offers good products with excellent backup support and advice. What more could you want !”

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Posted 10 months ago

Water Garden is rated 4.9 based on 1,760 reviews