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Water Garden Reviews

4.9 Rating 1,758 Reviews

96 %

of reviewers recommend Water Garden

Company Reviews

Product Reviews

4.9

Based on 1,758 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Read Water Garden Reviews

Water Garden 5 star review on 10th August 2023

Water Garden 5 star review on 3rd July 2023

Water Garden 5 star review on 4th May 2023

Stephen John Joyce

Water Garden 5 star review on 16th September 2022

Water Garden 5 star review on 13th September 2022

Water Garden 5 star review on 13th September 2022

Water Garden 5 star review on 13th September 2022

32

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed. The motor doesn't fit the reservoir and we are having a lot of difficulty in establishing a regular flow of water meaning it isn't always landing on the splash mat. The consequence is that the reservoir is running out of water within about 10 minutes.”

Posted 1 year ago

“Pond Pump arrived damaged part of the securing bracket broken and it box-sent an email to water garden reference this and also asking why the original pump failed. Unfortunately no response”

Posted 1 year ago

“Having trouble getting the settings right do hope I can work it out , Had same pump before with no problems . ,”

Posted 1 year ago

“Really good advice on the parts needed to repair my Biotec filter but disappointed when they arrived without screws to assemble and with a European plug, given that the order came to over £300 would have hoped for better, still its down to the people who pack I guess, not the technical team.”

Posted 2 years ago

“Filter fittings & flow regulator not yet in use. Gloves disappointing. Not water tight & too flimsy.”

Posted 2 years ago

“Only just got to open the box This product has a plug unit not used in the uk !!! Is this allowed ?”

Posted 2 years ago

“Does the job but expensive for what the pipes were”

Posted 2 years ago

“It hasn't been installed yet, just clearing the pond of algae and plant growth. I cant rate the fountain so have chosen 3 stars so I can submit the response.”

Posted 2 years ago

“I cancelled my order as it was made in error. However, Water Gardens treated my issues in a very professional manner”

Posted 2 years ago

“Heron still landing flashing lights and laser doesn’t seem to bother him The dog noise is about the best but as to go through 3 sequences to get to that By that time 3 fish have gone I’ve ended up having to put the net back on pool”

Posted 3 years ago

“The advice and help was very good and helpful. However, you sent the pipes and nothing to connect them or advice on how to sort it. That knocks the review down I'm afraid”

Posted 3 years ago

“The algae brush has already started to loose bristles and rather expensive for that”

Posted 3 years ago

“I was delighted that the water pump I ordered came so quickly but being an O.A.P. was very disappointed that it came without a plug!”

Posted 3 years ago

Read Water Garden Reviews

Hi Valerie, No electrical pond equipment should be supplied with plugs fitted. Pumps, UVs, Filters etc should be hard-wired into an earth leakage circuit breaker whereas a moulded plug might mislead the consumer into fitting the device onto a standard socket on the ring main, which is potentially very dangerous. If in any doubt, ALWAYS consult a qualified electrician. Many Thanks, Andy @ Water Garden Ltd.

Posted 3 years ago

“Arrived very quickly but was a replacement for one that lasted for about 18 months.”

Posted 3 years ago

“So far so good, seems like a decent product. I've only given 3 stars though as it didn't come with a plug! I didn't think that was legal any more.”

Posted 4 years ago

Read Water Garden Reviews

Interestingly, the reverse is true! No electrical pond equipment should be supplied with plugs fitted. Pumps, UVs, Filters etc should be hard-wired into an earth leakage circuit breaker whereas a moulded plug might mislead the consumer into fitting the device onto a standard socket on the ring main, which is potentially very dangerous. If in any doubt, ALWAYS consult a qualified electrician. It's a pity we received a 3 star review for doing the right thing (!) but hopefully this explanation will help others. Many Thanks, Andy @ Water Garden Ltd.

Posted 4 years ago

“I have given the advise and pump only an acceptable rating. The reason being I am using it in a protected dry situation and whilst it works fine there are a number of wasted component parts designed for under water use only including the emphasis of having an "eco" mode which I was falsely advised and given a calculated how much I would save in running costs and pay for it self in 5 years, even though I gave the correct info being used in a dry setup in conjunction with a Proficlear Premium Compact EGC, and was recommended over the Aquamax Dry pump, which apparently are being phased out with no "eco" mode. Also the useless tiny rubber feet just fall off if touched even though fitted correctly.”

Posted 4 years ago

Read Water Garden Reviews

Hi Richard. The purchased AquaMax Eco Premium 20000 pump is considerably cheaper to run than the (now discontinued) AquaMax Dry 16000, saving around 80 watts yet providing 4000L/Hour more flow than the AquaMax Dry pump. The Premium pump can be run submersed or dry installed but will still provide the same power savings in either installation method. As the pump can be used in several different ways, OASE supply a number of fittings to allow the installer to configure this how they wish. So, there may be a few parts not used. With regards to the rubber feet, we have not come across this issue before so I shall raise this with OASE. Best Regards, Andy @ Water Garden Ltd.

Posted 4 years ago

“The unacceptable face of electronic controls,genius required to set it up.”

Posted 4 years ago

“It so easy to set up I did in half an hour geat buy had to phone to pay for it but the man said it wood be the next day I did think to my self no way but I was so rong it can at 9am the next morning so thank very much”

Posted 5 years ago

“A bit smaller than my last box and not as flexible a case but ok.”

Posted 5 years ago

“Good product, good service , however , when searching the internet for some installation help I came across the same product from several suppliers for £200 less. My fault, I should have searched before I purchased”

Posted 5 years ago

Read Water Garden Reviews

Hi Tony, Whilst there are a few companies selling this specific water feature for less, i'm informed by the manufacturer that these companies have never stocked the item and have never adjusted prices to compensate for the newly developed product versions. We stock the most up-to-date versions of all equipment and remain highly competitive, based on the most current products released from our suppliers. Best Regards. Andy @ Water Garden Ltd.

Posted 5 years ago

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Water Garden is rated 4.9 based on 1,758 reviews