Water Garden Ltd Reviews

Name: Water Garden Ltd
Address: 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Portsmouth, Hampshire
Rating: 4.85

4.9 Rating 1,922 Reviews

96 %

of reviewers recommend Water Garden Ltd

4.9

Based on 1,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Water Garden Ltd 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“I was struggling to adapt old fittings to my new pump and got such helpful quick advice from you. The item you told me would work does work beautifully. I am really happy. I will certainly come back to you in future.”

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Posted 3 years ago

Many thanks for the positive review with regards to our threaded adaptors. It can be a devil finding the right fittings but we have lots of experience and lots of products to help.! I'm very glad we could assist. Best Regards - Andy @ Water Garden Ltd.

Posted 3 years ago

“A superb pump for a small garden pond this is my second one as I was so pleased with the working and life of my first 3000 pump”

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Posted 3 years ago

I'm very glad to see you're satisfied with the OASE Aquarius Universal Eco 3000 Pump. You'll probably be aware that this carries a 5 year guarantee for added peace of mind but I'm sure it will far outlast this! Any problems, just contact us as your 1st point of call.

Posted 3 years ago

“I highly appreciated the customer service (Andy) which is to be highly commended, especially as online websites are often difficult to liase with! Although the 63 x 80 cm water feature seemed visually OK when receiving it, when filled with water a few days later I saw leaks through small cracks in 2 corners where it had obviously been badly handled in transit. Although too late to replace (already installed), Andy at Water Garden was really reactive and helpful, and quickly provided advice and compensation in the form of a voucher. I patched the crack and all is well! Thanks again.”

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Posted 3 years ago

Dear Michael, Our sincere apologies for any damages incurred in the transit of your water feature reservoir. This review is the 1st instance we have been made aware of any damage to your order and we have tried to call you this afternoon to discuss and rectify but we were unable to connect. Please do contact us as soon as possible and we will do our best to assist. We shrink wrap the plastic tub and this has not caused any issue previously but I have discussed this directly with our packing department and will look to improve the protection with immediate effect. My apologies once again. Best Regards, Andy @ Water Garden Ltd.

Posted 3 years ago

“Good service. Pump supplied ideal replacement for defunct unit. Pond water now crystal clear.”

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Posted 3 years ago

“fast service with a good price”

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Posted 3 years ago

“Top outlet, great products and Brad is a very helpful chap too!!!”

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Posted 3 years ago

“I have been impressed with their product knowledge, guidance, and helpfulness. They have good stock levels and I intend to use the company again in the future.”

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Posted 3 years ago

“Excellent service and very knowledgeable”

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Posted 3 years ago

“Very helpful and a very good service.”

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Posted 3 years ago

“Absolutely first class product in every respect. Excellent delivery service. The filter is up and running my fish are happy and so am I . Thank you”

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Posted 3 years ago

“I was looking for a pump, fountain nozzle and light set and had little idea of the considerations involved. Brad was extremely helpful and knowledgeable and sorted out the perfect system for me. Thoroughly impressed and wouldn't hesitate to use again or even to call and ask for advice. You will not be disappointed! Excellent service.”

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Posted 3 years ago

“ery good service prompt action.unfortunately the pump only runs for10,sec and then stops, any advice would be appreciated .”

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Posted 3 years ago

Hi Terry, Sorry to see that the replacement Impeller for your Aquamax Eco Classic 5500 didn't resolve the issue. I have sent you an email to follow up and see if we can help get to the bottom of it. Many Thanks Jack

Posted 3 years ago

“Excellent service and prompt delivery would thoroughly recommend”

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Posted 3 years ago

“First rate product knowledge and positive discussion before I purchased. Would use this firm again as required, Norman Robson.”

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Posted 3 years ago

“We where so happy with our purchase,our son came and installed it for us,the uv bulb is working perfect Thanks so much”

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Posted 3 years ago

“Good advice, prompt attention to order and delivery. Not yet had time or opportunity to re line the pond, but all products look good.”

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Posted 3 years ago

“Very helpful man on the phone who made a recommendation that saved me money. Product was a plug replacement for the unit in my existing pond filter, fixed within 15 minutes.”

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Posted 3 years ago

“Absolutely delighted with the courtesy, knowledge and advice given by your advisors.”

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Posted 3 years ago

“Well packaged and a quick and good service. 5 Stars”

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Posted 3 years ago

“Very good quality tubing which worked well”

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Posted 3 years ago

Water Garden Ltd is rated 4.9 based on 1,922 reviews