Water Garden Ltd Reviews

Name: Water Garden Ltd
Address: 7 Warrior Business Centre, Portsmouth, PO6 1TX, Farlington, Portsmouth, Hampshire
Rating: 4.85

4.9 Rating 1,898 Reviews

96 %

of reviewers recommend Water Garden Ltd

4.9

Based on 1,898 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Water Garden Ltd 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“Very helpful with advise on most suitable products followed by prompt delivery.”

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Posted 3 years ago

“I can only review what I have bought, which is a PondoMax Eco 3500 pond pump. It replaces a similar one which had lasted about 4 years in continuous use. It seems there has been some change in design in the meantime. The new pump worked well for about a week then stopped. I examined the pump and found that pine needles were responsible. They had got through the holes in the outer casing and clogged up the pump. Fortunately cleaning them out restored the pump to full working order. I have repositioned it to try to avoid this happening again. The old pump never had this problem, though it did need cleaning out occasionally.”

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Posted 3 years ago

“A good company to do business with. Staff are helpful and goods arrive punctually”

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Posted 3 years ago

“Worked perfectly well and would not hesitate in recommending it.”

Water Garden Ltd 5 star review on 16th September 2022

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Posted 3 years ago

“Superb service, great advice, good quality products and fast delivery. What's not to like....!”

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Posted 3 years ago

“I bought the 1000M Lake Diffuser System Aerator and Air Pump system. It was really easy to put together and install. With the system running and some rain, the water has cleared up, and I can finally see the fish again. Hopfully the fish will now thrive with the added oxygen levels too. Before and after photos included.”

Water Garden Ltd 5 star review on 13th September 2022

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Posted 3 years ago

“Excellent service and the new filters work as they should”

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Posted 3 years ago

“From ordering to receiving my pump was very quick.The pump was good quality, easy to fit and gives a really good flow of water.”

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Posted 3 years ago

“Great service and hose is very high quality. Much better than what we have bought before from local garden centres Highly recommended”

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Posted 3 years ago

“I bought a Filtoclear 13000 filter and some other items for my pond from Water Garden. They are very helpful and knowledgeable and I’m glad I chose them to make my purchase from”

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Posted 3 years ago

“Please to do business with Water Garden and I really appreciated their honest approach to explaining why there was a delay in the delivery. We have now received the item and are very happy with it.”

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Posted 3 years ago

“What more can I say, but, will use them again. Expert advice always. Goods arrived as promised and on time. A company I always have pleasure in dealing with. No long telephone waits. A1 Service.”

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Posted 3 years ago

“Excellent quality worked well solved a problem I had connecting my new pond filter to the existing pipe work a+++++brilliant”

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Posted 3 years ago

“Absolutely first class Company. Helpful, knowledgeable, Good prices and quick delivery. I cannot fault them and consequently, I would heartily recommend the Company.”

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Posted 3 years ago

“I have given it 5 stars because of the end result. It has turned out to be just right for my garden. Nevertheless, I am critical of the instruction booklets which are far from clear on certain issues. The salesperson at Water Garden was most helpful when discussing which model I should use. I thought that the fountain looked a bit wimpish but he reassured me and he was quite right. I was not able to install the fountain for quite some time after purchase which is the reason for this late review.”

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Posted 3 years ago

“Needed to replace my pond pump and ended up at Water Garden. Had excellent advise and expertise. New pump installed and doing what was said on the box. Very pleased with the service and price.”

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Posted 3 years ago

“Best place to get great service and good advice cheers”

Water Garden Ltd 5 star review on 23rd August 2022

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Posted 3 years ago

“The online service is very good, following up with the sales department they very helpful throughout.”

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Posted 3 years ago

“The Company is filled with knowledgeable salespeople. If you don't know what it is you want/need, they do. I have dealt with them for many years, always satisfactorily. They send what you need and it arrives when expected and in all my dealings with them everything they have supplied is exactly as stated and works perfectly. Highly recommended.”

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Posted 3 years ago

“Excellent service from knowledgeable staff who spent a long time over chat to make sure I was happy with my selection and had all I needed in one go. Could not have hoped for a better experience.”

Water Garden Ltd 5 star review on 17th August 2022

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Posted 3 years ago

Water Garden Ltd is rated 4.9 based on 1,898 reviews