I bought a glass wall art from Wall Art Direct UK. Had a whole host of issues with the delivery but forgetting about that, I installed it on Sunday 29th August and the glass panel fell off the wall on Saturday 11th September. My girlfriend and I returned home after shopping and there was glass all over the room and hallway. The double-sided tape they were using to hold the glass with the steel bracket (this was preinstalled by the manufacturer) failed in shear resulting in the glass panel falling off causing damage to my walls that have only recently been painted and smashing the lamp plug that was switched on in the socket under the wall art. There are a few scratches to the tiles too but luckily no breakages. We're all very lucky that no one was hurt. There is a sofa bed right underneath it and up until the week prior, my sister was sleeping on it. It's traumatic for us to think what would have happened if the wall art failed while she was sleeping underneath it. I can't fathom why such poor quality double-sided tape fixing has been used on a product that has extremely very high-risk severity. It's been months and I've sent them several emails and tried calling them multiple times and I'm just being ignored and yet to recieve a refund or apology. Horrible service and more importantly a dangerous product. If I had more time I would drag these through the courts. Please save yourself the time, hassle and danger of buying from WallArt-Direct.
2 years ago
Wallart-Direct has a
4.7
average rating
from
4,345
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.