Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,995 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, both with advice on parts needed and with delivery.”

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“Really impressive service. Thank you!”

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“Good selection of products at reasonable prices. Excellent communications from the customer service team who kept me well informed when one item from my order was out of stock.”

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“Excellent products, very promptly dispatched and all at reasonable prices. An excellent all round service consistently.”

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“Good quality product. Arrived promptly. Would buy from again.”

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“Great service. Kept informed. Would definitely recommend. Great company.”

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“I am unable to review this order as it has not yet been delivered!”

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“Hi, yes it’s been a while since I placed my order with you. The website is great, however I haven’t received my consignment. I have tracked my order and it is still processing in the courier hub! It’s a pity that the courier company is diminishing your service. It’s only a two star rating I’m afraid.”

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“Once again, quick cheap and efficient. Reliable”

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“Excellent service didn’t have what I wanted in stock but a very helpful phone call from them and after a recommending alternative item everything thing sorted so I did not have to wait for new stock to arrive Well done”

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“Good service.useful range of products.would use again.”

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“Exactly what we needed (felt feet for chairs) and easy to order. Please with the product when it arrives, feels good quality.”

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“The rectangular tube end caps seem to be of good quality and fitted perfectly. Arrived promptly, would buy from them again”

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“Prefect for requirements great priced will use again.”

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“Samples arrived promptly and preceding order was also swift.”

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“Excellent customer service, parts delivered and exactly what I was looking for.”

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“Excellent service. I received a call to say one item was out of stock, but was offered a choice of alternatives. A suitable replacement was chosen and the whole order arrived the next day. Recommended!”

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“Pretty quick efficient service and prompt delivery. I also phoned to ask some questions which was answered quickly and helpfully. Slight variation in the products I got but probably won’t affect use (tube connectors)”

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“Reliable firm, quick shipment, would recommend.”

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“Had exactly what I needed, and much more to bot. Delivered well packaged and on time.”

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Vital Parts is rated 4.7 based on 2,995 reviews