Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,996 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good to deal with”

Helpful Report

“Ordered specific parts, they sent the wrong parts as they were out of stock on the parts that i have ordered. They should have informed me that they were out of stock before delivery. Now replacement parts were promised to be sent long back and its almost one month since i ordered and have got nothing! Absolutely insane. *UPDATE* Have finally got my replacement parts. They fit and work as expected.”

Helpful Report

Apologies for the issues you experienced with this order, steps should have been taken to notify you way in advance about the product being out of stock. We have since been in contact to resolve this issue and make sure that the parts you received were to your satisfaction, we always aim to provide a high level of customer service so please accept our apologies for the delay in dealing with your request. If there is anything else we can help with, please give us a call on 01233 713 581. Kind Regards, Josh.

“Very useful.”

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“Very happy with the product and delivery was very fast, after it was dispatched. Was slightly concerned after 5 working days had past and I had no purchase confirmation and no product, but by lunchtime on day 5 I received a dispatched confirmation and received the item very next day. (I will add tho that it was over a bank holiday weekend, so this may have been the reason). Overall I was very happy! Thank you”

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“Super working and delivery”

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“Excellent customer service. Speedy delivery.”

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“The order was incomplete on arrival but the response to rectify the problem was clear and quickly resolved. Good quality product”

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“not happy !told the assistant what size I wanted and asked would it be ok and was told yes, but when arrived they were too big so had to cut to size just because I couldn't be bothered of sending back”

Helpful Report

Hi Pete, Apologies that your experience was as seamless as we hoped. Our advisors are only able to suggest based on the measurements provided and unfortunately can not guarantee accuracy every time, in the future I would suggest requesting a sample to test the sizing beforehand. In the case of similar happening, you can always ring up and request an exchange for a more suitable size, which we would be happy to do free of charge. Kind regards, Josh.

“All the parts were there and in the colours ordered. Delivered in good time.”

Helpful Report

“Apart from two feet with wrong size screws for adjustment, these replacements were expedited very quickly. The range of feet with bolt screws are stunning. I will know where to go for our own Hotel summer furniture which I will look towards replacing the feet soon. Many thanks for a very prompt supply.”

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“The items supplied were exactly as stated on the website, and they turned up when expected with no delays or other issues. A faultless service even for such a small order. I will definitely use again when the need arises, and would highly recommend this company.”

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“Great company to buy from. Order received promptly. Items good value for money and great quality. Would definitely buy from them again.”

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“Excellent service. Excellent PTFE chair leg and table leg protection”

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“Ordered three types of part. Two were Ok , the silicone plugs delivered were the wrong size.I emailed with the details and concern on 18th April and so far no response. Rather too long to reply I feel. As a result of this review had a call from Mike who got the correct plugs sent immediately so great customer service after a false start. Thanks.”

Helpful Report

Hi Jonathan apologies that we didn't respond to your issue in good time, we appreciate the importance of keeping customers up to date and in the know with the situation of their order. You should now have received contact from our customer services team who will be taking steps to resolve your issue, if there is anything else we can do to in the meantime please do get in touch with a member of the team. Kind regards, Josh

“The furniture glides arrived unfortunately there were no screws in the parcel. I contacted vital parts and the screws arrived the next day. Glides are being fitted tomorrow so hopefully I'll be able to move my heavy furniture with ease. Pleased with service from vital parts.”

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“Difficult part to source, between us we ordered the incorrect item but this was replaced with a larger one without hassle. Very helpful. Highly recommended for items unobtainable anywhere else.”

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“The item I 'bought' on line was out of stock and a full and immediate refund was made with an apology. Subsequently they provided alternative parts which solved my problem. Excellent service.”

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“Parts arrived promptly and as described.”

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“Vital Parts sent me samples overnight and delivered them within 2 days.Excellent service”

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“Vital Parts provided components that I had found difficult to source in small numbers. They recommended an alternative part to resolve a shortage issue. The service was personal and delivery was upgraded to make up for time lost due to the shortage. Very satisfied.”

Helpful Report

Vital Parts is rated 4.7 based on 2,996 reviews