Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,995 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent prompt customer service and delivery”

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“Ordered the wrong size initially, but excellent experience with lady in customer services - returned the original and received replacement at no additional cost. Great service!”

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“Still waiting for my delivery. Would have given the delivery company zero stars.”

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“The order was quickly dispatched, the goods conform to their description, everything is fine !”

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“I mistakenly ordered click and collect when I thought it was going to be delivered. So when nothing arrive, I wrote a negative review. I can't change that review, so I just wanted to add a positive one to cancel it out!”

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“Free samples arrived fast. Order arrived fast. Items exactly what were required. Great service.”

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“Great service”

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“Great service, ordered, dispatched, & at the house in less than 48hrs”

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“Great company to buy from. I've used Vital parts a couple of times now and will not be going anywhere else. Rapid delivery and quality goods.”

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“ICE - Informative, Competitive, Effective.”

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“The parts that I ordered were not as described on the Company's website but the organisation did its best to assist me and have apologised and offered a full refund.”

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Thank you for getting in touch regarding your recent order, I can see that we are awaiting your response as to the best suited alternative offered. Once you have confirmed, please be assured we will get these send out to you as quickly as possible. Our Customer Service Department look forward to hearing from you. Kind Regards Victoria Vital Parts

“The product was as advertised and ordering and delivery were very easy and quick.”

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“Good price. Good service. All Good.”

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“Parts recieved in first class condition as always. Very prompt service from a from a reliable company.”

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“Still waiting for second set of feet”

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“Great service. Great product. Arrived really fast”

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“Quick service. Good products.”

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“The order and deliver service was very prompt and efficient”

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“The rubber feet are now on my step ladder and working as expected.”

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“I ordered some rubber feet. Got prompt communication about substitutes when the parts I wanted were not available. All sorted quickly and arrived as stated. Can't say much about the feet - they are what they are!”

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Vital Parts is rated 4.7 based on 2,995 reviews