Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,996 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Ordered 6 different items on 12/3. I received a phone call on 13/3 that 2 items were out of stock. It was agreed to send what you had with the rest to follow. By the 19/3 I had not received anything so I phoned to be told that due to an error nothing had been sent out and I had missed the deadline for next day delivery so the earliest a delivery could be made was the 21/3.”

Helpful Report

Hey Ian As per our telephone call, I sincerely apologise for this issue. I have put these on a pre-noon delivery for Thursday for you and the balance will be send via this method once this comes back into stock. If there is anything else we can do for you please let us know. We can send you some free samples or next time you order we can offer a free next day delivery? Do not hesitate to get in touch if you require any further help. Kind Regards Lisa C, Vital Parts

“A very good product from a Company with good communication the downside was the excessive p&p charge”

Helpful Report

Hey Thanks for the great feedback on our communication and products. Sorry to hear you weren't completely satisfied. If there is anything we can do in future please get in touch. Kind Regards Lisa C, Vital Parts

“Easy to find the right replacement plastic feet for a stool, they arrived promptly and are now protecting the metal legs as required.”

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“Great customer service and unique range of stock”

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“a small order but dealt with efficiently and effectively.”

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“Placed order on 4 March. Was phoned 1 week later to some items are out of stock and agreed for them to send stocked items. Today 18.March NO deliveries received ?”

Helpful Report

Hey David as per our phone call, I apologise for the delay in your order. As discussed this is now on a next day delivery and will be with you tomorrow. Any issues we are always here to help. Kind Regards Lisa C, Vital Parts

“very good service easy to use”

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“Parts are just what I wanted”

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“An excellent simple quick service by all concerned.”

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“Good product and quick service”

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“Have only just used them for a few days but seem ideal much better than felt pads. Excellent customer service and delivery”

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“Good product quality despatched quickly”

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“Excellent product and perfect for the job. Adjustable feet supporting a washing machine.”

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“The product ws exactly as described and delivered in a timely manner. No problems whatsoever.”

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“Up to spec and delivered quickly.”

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“super service, I ordered incorrect parts at first, but they exchanged quick, nd delivery was excellent time, staff very helpful too,”

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“Received my order within two days, excellent service. And kept me informed regards delivery.”

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“Same as ever easy to order and prompt efficient delivery. Quality and effectiveness very good. Pleasure to do business with, even for an old internet duffer like me!”

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“Items received as described and of excellent quality. Order received in the stated delivery time”

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“Great website. Friendly staff. Quick delivery.”

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Vital Parts is rated 4.7 based on 2,996 reviews