Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,001 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“super service, I ordered incorrect parts at first, but they exchanged quick, nd delivery was excellent time, staff very helpful too,”

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“Received my order within two days, excellent service. And kept me informed regards delivery.”

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“Same as ever easy to order and prompt efficient delivery. Quality and effectiveness very good. Pleasure to do business with, even for an old internet duffer like me!”

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“Items received as described and of excellent quality. Order received in the stated delivery time”

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“Great website. Friendly staff. Quick delivery.”

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“Ordered 10 rubber feet at a good price for my floor standing speakers. The delivery was quick and free.”

Vital Parts 5 star review on 17th March 2019

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“Very good service lovely young man I spoke to about my order sorry didn't get his name acess to your company would shop with them again recommend to anyone very pleased”

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“Just to let you know,that it took your company nearly a month to send correct parts ordered,two white blanks,twice you sent out black blanks,even though the packaging stated white,I phoned,order was supposed to be sent out and obviously wasn't. 😨😣”

Helpful Report

Hey Michael, as per our telephone call I deeply apologies for the issues you have had with our service. I am glad you have now received the correct product and if there is anything else we can do for you please let us know. Kind Regards Lisa C, Vital Parts

“excellent items good prices fast delivery. A1 recommend to all”

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“Good price, product as described delivered in one day. Great service”

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“Postage very expensive and took a week to arrive.”

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Hey sorry to hear you had issues with your delivery. If there is anything we can do to help in future please get in touch with us. Kind Regards Lisa C, Vital Parts

“Deliveries quickly excellent”

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“Hard to find useful bits. Prompt service. P& P makes small quantities more costly, but He Ho, where else do you go? Thanks.”

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“Arrived quickly. Excellent product, fitted perfectly. Pleased with the quality too.”

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“Very helpful and great service - would recommend 👍”

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“Extremely helpful”

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“Simple process to order from a wide range of goods. A good website where I found exactly what I needed. Delivered quickly, what more could you want. Very satisfied, will use again, highly recommended.”

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“We have not received the items till date ( after 1 month)”

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Hey Sudhir, sorry to hear you have not received your order. I will be in touch via email to see if we can get a replacement out to you. Please let us know if there is anything else we can do for you. Kind Regards Lisa C, Vital Parts

“Very helpful. Kind regards Ba”

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“Ordered rubber glides on Monday, we were expecting them Tuesday delivered and Wednesday we had to call and find out that they are not in stock till next week Wednesday. Cancelled the order”

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Hi Paul, I'm really sorry with regards to your order, unfortunately we haven't got the quantity available you need until these are manufactured but we can offer the more expensive PADS004 for you which are in stock if this would be suitable and upgrade your delivery? Kind regards, Customer Service

Vital Parts is rated 4.7 based on 3,001 reviews