Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,001 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered new rubber feet for my kitchen chairs. Easy to understand instructions for measuring. Feet arrived, perfectly fit kitchen chairs,which have stopped the metal legs scraping my kitchen floor”

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“Parcel got delivered to the wrong address, customer service was very helpful and sorted the error out swiftly. Would use and recommend vital parts.”

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“Very efficient and quick”

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“The staff I spoke too were very helpful and my order arrived as promised. The items are exactly what I needed.”

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“Second time of using Vital Parts, both time service excellent.”

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“Every thing arrived well packaged and very quickly.Spot on service”

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“Just what l needed to put on my chair legs. Just as per the web pictures, with no hassle”

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“Exactly what I wanted, website was well set up for ordering the correct size for a fiddly part. Delivered within given date. Excellent service, would use this site again.”

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“Excellent speedy service. Ferrules give good protection on our vinyl floor.”

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“Items delivered promptly following an order placed online”

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“Pipe , Clear end cap - cover ........... superb . Keeps moisture out of pipe ....... Not sure if cover would withstand UV or IR rays from sun , so given three sprays of protective varnish ....time will tell .... Also , this company has lots of usefull "bits" !”

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“Good products at good prices, quick delivery, excellent.”

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“Excellent parts! Very pleased with my order”

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“Sent my order promptly no problem but I emailed them three times to all email addresses trying to get an invoice but didn’t even get a reply”

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Hey Antony, Sorry to hear nobody got back to you with an invoice. Please email customerservices@vital-parts.co.uk and we can assist you with this ASAP. Kind Regards Lisa C, Vital Parts

“Brilliant service. Vital Parts telephoned to discuss alternatives to items ordered as there would be a delay supplying. Replacements dispatched and now installed. Their service cost was probably disproportionate to our order value, but they have a very pleased customer. Bob Clark, Cumbria.”

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“Excellent service and the parts were just right Really good value for money”

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“Very efficient”

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“Great company, communication excellent on phone parts fit perfectly well priced. £5 off next order too.”

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“original order lost in post. However a reaplacement was issued immediatley”

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“Excellent product and efficient service.”

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Vital Parts is rated 4.7 based on 3,001 reviews