Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,003 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,003 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

Write Your review

Tell us how Vital Parts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vital Parts 5 star review on 4th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samples sent on request, orders delivered quickly and easily and products are good quality and excellent value for money. I would certainly recommend.”

Helpful Report

“the parts which i had ordered at first ,the was a small problem with the size that was sent but a phone call was all that was needed and the problem was soon put right, and i received the correct parts within 48 hrs problem solved great service, i would use them again”

Helpful Report

“Ordered new rubber feet for my kitchen chairs. Easy to understand instructions for measuring. Feet arrived, perfectly fit kitchen chairs,which have stopped the metal legs scraping my kitchen floor”

Helpful Report

“Parcel got delivered to the wrong address, customer service was very helpful and sorted the error out swiftly. Would use and recommend vital parts.”

Helpful Report

“Very efficient and quick”

Helpful Report

“The staff I spoke too were very helpful and my order arrived as promised. The items are exactly what I needed.”

Helpful Report

“Second time of using Vital Parts, both time service excellent.”

Helpful Report

“Every thing arrived well packaged and very quickly.Spot on service”

Helpful Report

“Just what l needed to put on my chair legs. Just as per the web pictures, with no hassle”

Helpful Report

“Exactly what I wanted, website was well set up for ordering the correct size for a fiddly part. Delivered within given date. Excellent service, would use this site again.”

Helpful Report

“Excellent speedy service. Ferrules give good protection on our vinyl floor.”

Helpful Report

“Items delivered promptly following an order placed online”

Helpful Report

“Pipe , Clear end cap - cover ........... superb . Keeps moisture out of pipe ....... Not sure if cover would withstand UV or IR rays from sun , so given three sprays of protective varnish ....time will tell .... Also , this company has lots of usefull "bits" !”

Helpful Report

“Good products at good prices, quick delivery, excellent.”

Helpful Report

“Excellent parts! Very pleased with my order”

Helpful Report

“Sent my order promptly no problem but I emailed them three times to all email addresses trying to get an invoice but didn’t even get a reply”

Helpful Report

Hey Antony, Sorry to hear nobody got back to you with an invoice. Please email customerservices@vital-parts.co.uk and we can assist you with this ASAP. Kind Regards Lisa C, Vital Parts

“Brilliant service. Vital Parts telephoned to discuss alternatives to items ordered as there would be a delay supplying. Replacements dispatched and now installed. Their service cost was probably disproportionate to our order value, but they have a very pleased customer. Bob Clark, Cumbria.”

Helpful Report

“Excellent service and the parts were just right Really good value for money”

Helpful Report

“Very efficient”

Helpful Report

“Great company, communication excellent on phone parts fit perfectly well priced. £5 off next order too.”

Helpful Report

Vital Parts is rated 4.7 based on 3,003 reviews