Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,995 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent purchase would recommend”

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“Excellent product. Prompt service”

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“The tubular chair feet I ordered were perfect and easy to fit, the service was excellent and you can’t ask for more!”

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“Rockstar customer support..”

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“My original order was undelivered.Your response to my E Mail was almost instant.You despatched the order again,advised me of your actions and our order arrived promptly. First class service,thank you”

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“Excellent service and communication. Fast delivery and quality parts. Also got a discount on the second order.”

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“Excellent service and the washer was perfect for the project on my boat”

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“Good service good product.”

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“Items arrived well packaged and in good time and as described on Company's web page. A simple nail-on durable 'chair leg' pad which fulfils its purpose of enabling heavy M and S wooden chairs to be moved easily without resistance over our ceramic tiled floor. Well priced compared to softer felt 'stick on' versions which just don't last a shake.”

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“Good selection of items for sale. Good communication from sales staff. Fast delivery. Top class!”

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“I needed some replacement feet for a vintage typewriter. The push-in feet I ordered were just about the right size and arrived promptly. The price was fair and the minimum order value not really a problem as I’m sure that the remaining feet will be used at some point. The feet are well made.”

Vital Parts 5 star review on 8th October 2021

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“First class service”

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“Delivery as planned - good prices - no hitches - would use again - thank you”

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“Great product looks very good finished off my project beautifully end caps for Steele tubing”

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“Sadly the item we needed could not be supplied but Emily in Customer Services was extremely helpful in trying to resolve the problem (tech spec on website misleading) and ultimately refunding us.”

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“Never thought I would find the correct leg inserts for my garden chairs, but found them with Vital Parts! Great service and they fitted perfectly. Well done.”

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“Very helpful people, I ordered the wrong part by mistake and had to glue it in to make it fit but they have offered a sample replacement to try to get it right next time. Good company, prices and support”