Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,001 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly the item we needed could not be supplied but Emily in Customer Services was extremely helpful in trying to resolve the problem (tech spec on website misleading) and ultimately refunding us.”

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“Never thought I would find the correct leg inserts for my garden chairs, but found them with Vital Parts! Great service and they fitted perfectly. Well done.”

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“Very helpful people, I ordered the wrong part by mistake and had to glue it in to make it fit but they have offered a sample replacement to try to get it right next time. Good company, prices and support”

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“Very impressed with the service”

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“User friendly website and speedy delivery”

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“Great parts do the job fine”

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“Excellent service”

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“Mostly an efficient service and quick delivery, but wrong srock levels occasionally lead to unexpected short delivery. Accessible and helpful sales contact, but having delivered parts to the wrong address, was completely unable to recover and redirect them.”

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“We bought retractable wind breaks for our Patio and the poles that hold the windbreak required covering from weather and little fingers, who thought it sensible to drop toys down the catch poles. The covers received fitted perfectly and so if you are buying Retractable windbreaks for your patio come her and get the covers for the poles.”

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“Ordered some parts to be used for protecting a laminate floor from heavy metal sofa legs. Great products, exactly as described. Good and prompt service and very good value.”

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“Well made products, well packaged and delivered in timely manner. I would like to see wider range of products ( I needed to trim the end caps as I am using a tube with a thicker wall).”

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“Great seller, good communication throughout the buying process, and the order arrived fast and in good order.”

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“Perfect for the job at a perfect price.”

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“great customer service. very helpful in finding the right part for our business.”

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“Great staff and good service Would definitely recommend”

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“Exactly what i ordered, and came quick thank you”

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“the parts have sorted the problem i had, they arrived on time”

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“Did what it said on the box”

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“Great plugs. I use them as cone caps for washing machine outlets. Great fit and easy to remove.”

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“Very good service, easy to communicate with via email. Nice to be able to talk to someone in person who will deal with your queries swiftly.”

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Vital Parts is rated 4.7 based on 3,001 reviews